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Nordic Healthcare Data & Analytics Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

I have worked with Nordic for a long time. They have these excellent people who have often worked...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Our project manager from Nordic didn’t do a great job of project management. They didn’t do a great...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Nordic has a strong preference for doing fixed-fee relationships rather than relationships based on...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Nordic did really good work on our very small project. We got a quote from them for another project...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

I cannot say enough good things about the Nordic resources we currently have. If I had 10 more of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

There can be very strong personalities across organizations, especially when working with providers....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I have had a good experience with Nordic. We have had consistent engagement from our point of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We worked closely with our Nordic point of contact. They placed other consultants successfully. The...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CIO

Nordic always has technical expertise. They can walk us through key decisions for how to use...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CIO

Nordic is expensive. They are probably the most expensive firm. It is then hard to justify whether...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We didn’t consider any other firms for this engagement because we had to go quickly, and we had...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

We contracted Nordic to do some work and to guide us on how we should be doing this kind of work in...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

For us to get more of an ROI, Nordic could have better executive oversight and coordination of the...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

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