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Practice Fusion EHR - Small Practices
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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CEO/President

Other Observations & Comments

The product is usually easy to use and not overly complicated; however, it is probably not as robust...

Feb 2023
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(0)
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CEO/President

Functionality and Upgrades

The system does not have a place to input immunizations or family health history easily. We can...

Feb 2023
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CEO/President

Future Outlook

I hope Practice Fusion is part of my organization's long-term plans. The vendor seems to have...

Feb 2023
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Manager

Service and Support

The vendor's customer service isn't great. We no longer have an assigned account representative....

Jan 2023
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(0)
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Manager

Interfacing and Integration

We moved to another practice management solution because Practice Fusion told us that they would be...

Jan 2023
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Manager

Functionality and Upgrades

We use a number of different systems with the different facilities that we work with, and Practice...

Jan 2023
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Manager

Functionality and Upgrades

There are parts of Practice Fusion EHR that are almost too easy and not robust enough. The system's...

Jan 2023
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Manager

Service and Support

The system has a question-and-answer section where we can post questions. However, that section is...

Jan 2023
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Manager

Other Observations & Comments

We like the system's scheduling aspect. There are some minor things that could be improved in the...

Jan 2023
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Manager

Relationship

Our main concern with the system is on the patient end. When a patient has an issue, we can't really...

Jan 2023
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Manager

Service and Support

We have a few contacts at Practice Fusion, but there is always one person who is usually very...

Jan 2023
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Manager

Functionality and Upgrades

The solution is actually pretty good. Occasionally, it will shut down completely for an hour or so...

Jan 2023
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Manager

Functionality and Upgrades

The vendor has added some things to the system that have been helpful.

Jan 2023
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Manager

Functionality and Upgrades

I think that Practice Fusion is aware that there is an issue, but their manager left some time ago,...

Jan 2023
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(0)
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Manager

Functionality and Upgrades

The number of kilobytes that we can upload in the system has been limited.

Jan 2023
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Manager

Implementation and Training

As far as training goes, Practice Fusion sends information via email to update us on where they are...

Dec 2022
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Manager

Lessons Learned

I would highly recommend Practice Fusion EHR. It is very user friendly and easy to use. When users...

Dec 2022
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Manager

Service and Support

Every time I email Practice Fusion, they respond right away. We often have situations where we need...

Dec 2022
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Manager

Functionality and Upgrades

There are some things in the system that Practice Fusion can’t help much with. When we do direct...

Dec 2022
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Manager

Functionality and Upgrades

We love Practice Fusion, and we have had no issues with them. They are wonderful.

Dec 2022
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Manager

Technology

There are rarely outages with Practice Fusion's product. It is very infrequent that something does...

Dec 2022
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Manager

Functionality and Upgrades

It would be helpful if there were different layouts for Practice Fusion’s calendar system. With...

Dec 2022
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Manager

Functionality and Upgrades

Practice Fusion's product is mostly self-explanatory, and it is pretty easy to train on.

Dec 2022
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Physician

Implementation and Training

Practice Fusion’s implementation process was very good. They downloaded all of our patient records...

Oct 2022
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Physician

Functionality and Upgrades

Practice Fusion's system used to be free. The free version had some issues, and we were okay with...

Oct 2022
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Physician

Interfacing and Integration

Practice Fusion's system is integrated with our billing system, and some billing information does...

Oct 2022
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Physician

Implementation and Training

Practice Fusion didn’t really offer any training, and ongoing training is nonexistent. We can watch...

Oct 2022
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(0)
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Physician

Service and Support

The support for Practice Fusion's system is awful. Practice Fusion wants us to send emails, and it...

Oct 2022
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(0)
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Physician

Lessons Learned

I would recommend Practice Fusion's product as a cost-effective product. If someone could afford to...

Oct 2022
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(0)
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Physician

ROI / Cost

Practice Fusion has been great, and we have had no new problems. What the vendor is charging per...

Sep 2022
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Physician

Functionality and Upgrades

Practice Fusion EHR is flexible. We can make whatever chart we want to make and whatever template we...

Sep 2022
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Physician

ROI / Cost

When Practice Fusion started, they were a trailblazer with telehealth. They gave us a way to connect...

Sep 2022
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CEO/President

Functionality and Upgrades

I wish that Practice Fusion EHR had integrated practice management software. That is hands down the...

Sep 2022
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CEO/President

Functionality and Upgrades

Practice Fusion EHR is the easiest EHR to use for independent primary care. We hire people, and they...

Sep 2022
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Manager

Relationship

The vendor shared our email addresses. A lot of our people get ads and junk mail now.

Jun 2022
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Manager

Interfacing and Integration

We only have one-way communication between Practice Fusion's system and our other systems. I would...

Jun 2022
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Article
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The Small Practice Ambulatory EMR/PM Market Today
19 March 19    |   Aaron Gleave
I'd like to share some of the fascinating, revealing, and even painful data from KLAS' report on decisions being made in the small practice ambulatory EMR/PM space.



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