Practice Fusion EHR - Small Practices
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User Commentary

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Director

In terms of training, Practice Fusion didn't really offer us anything other than articles.

Feb 2022
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Director

Practice Fusion is a web-based platform. We don't have to wait for anything to load or get IT people...

Feb 2022
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Director

It would be helpful if we had a product manager from Practice Fusion because then we could get...

Feb 2022
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Director

One thing about Practice Fusion that used to be a problem was that it would show us relevant ads...

Feb 2022
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Director

Practice Fusion EHR is a versatile platform. It was developed on a basic level, so it started out...

Feb 2022
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Director

Practice Fusion EHR is a pretty basic system. We were able to set it up ourselves.

Feb 2022
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Director

I would steer people to other systems instead of recommending Practice Fusion EHR. There are better...

Feb 2022
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CEO/President

The only thing I didn’t like about the switch to Practice Fusion's EHR is that I was told that...

Jan 2022
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CEO/President

We needed to get out of a contract with a previous EHR vendor due to their product not performing as...

Jan 2022
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Physician

We have had a bit of a headache with Practice Fusion's patient portal. The portal is lovely, but the...

Jan 2022
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Physician

Since Practice Fusion's solution is an isolated system, we have been able to run it in parallel with...

Jan 2022
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Physician

We absolutely get our money's worth from the system. It is an incredible deal even now that it isn't...

Jan 2022
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Physician

A lot of Practice Fusion's customers are pretty angry because the vendor said that the product would...

Jan 2022
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Physician

The vendor's support is phenomenal. We can call their support people, and they will tell us what is...

Jan 2022
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Physician

We really like the product. It is easy to use. We have other people who came from various other...

Jan 2022
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Physician

Another vendor in the small practice ambulatory EMR space has a product that is like a fossil. It...

Jan 2022
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Physician

We had an issue with the system that wasn't Practice Fusion's fault. When I brought up the issue...

Jan 2022
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Physician

One of Practice Fusion's upper-level executives wanted to know what our users thought of the...

Jan 2022
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Physician

When we started with the product, the concept of a web-based EMR was actually quite novel. Running a...

Jan 2022
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Physician

The integration between Practice Fusion's solution and some of our other vendor's solutions is...

Jan 2022
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Manager

When we are sending messages in the product to all the employees about patients, the system won't...

Aug 2021
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Manager

I would say the workflow is the top priority. Every couple of months, Practice Fusion's system...

Aug 2021
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Manager

The value for our money with Practice Fusion's system is probably okay. But the support is not...

Aug 2021
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Manager

I will renew with Practice Fusion if something doesn’t come along that would make transitioning...

Aug 2021
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Manager

Practice Fusion creates a little pop-up to show when they have made changes in the system. But the...

Aug 2021
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Manager

As far as training goes, it would be very nice if the vendor could do a video conference or share...

Aug 2021
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Manager

I have thought about making callback lists or something like that in Practice Fusion's system....

Aug 2021
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Manager

In terms of our MIPS reporting and all of that, the system could be better.

Aug 2021
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Manager

I would say that the patient portal where patients can go in and see their labs and charts could...

Aug 2021
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Manager

Practice Fusion's system is compatible with an online faxing system that we use, and that is nice....

Aug 2021
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Manager

We would like to have communication with other big EMRs or other offices.

Aug 2021
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CEO/President

Practice Fusion's customer service is terrible, and their answers are unhelpful and seem scripted....

Aug 2021
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CEO/President

Practice Fusion does not obtain input from practices of certain specialties that use their product...

Aug 2021
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CEO/President

There are too many clicks required for restarting medications that were previously prescribed. Acute...

Aug 2021
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CEO/President

One thing we do like about Practice Fusion's solution is the ePrescribing functionality. That works...

Aug 2021
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Manager

We wanted to try another solution that we heard was easier, but we couldn't make the transition. It...

Jul 2021
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Manager

The system's functionality is good. Practice Fusion EHR is easy enough to use, and when we need the...

Jul 2021
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Manager

The vendor is open to making changes, and they have online services with our practice that allow...

Jul 2021
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Manager

The vendor always offers all kinds of online training for MIPS and things like that every year.

Jul 2021
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Manager

Our representative doesn't notify us when something has changed in the EHR. Communication is huge...

Jul 2021
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Manager

The naming of different types of documents in the system needs improvements. The vendor also needs...

Jul 2021
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Manager

We are not using the software to resolve all the issues that we have here. I wish we were modern...

Jul 2021
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Manager

We do not have a representative from Practice Fusion. We are not touching base a lot with Practice...

Jul 2021
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Manager

There was a price increase with Practice Fusion, but they let us know in advance.

Jul 2021
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Manager

We could use more training on Practice Fusion's system. It is literally used every single day with...

Jul 2021
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Manager

I do not think we have ever had a conference call with Practice Fusion’s executives.

Jul 2021
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Manager

The product is working. We would not be able to see patients on a daily basis if it were not.

Jul 2021
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CEO/President

I don’t really see us leaving in the near future because I don’t really see anything else out there...

Jun 2021
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CEO/President

Practice Fusion doesn’t nickel-and-dime. The system is a very low-cost and relatively functional EHR...

Jun 2021
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CEO/President

We don’t request training from Practice Fusion. We don’t really talk to Practice Fusion; we call...

Jun 2021
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CEO/President

Practice Fusion’s support isn’t terrible, but it is not great either. When we call, we get low-level...

Jun 2021
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CEO/President

Practice Fusion EHR does change from year to year. Some years, we think it is just abysmal, and then...

Jun 2021
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CEO/President

Practice Fusion EHR doesn’t really seem to be updated much. It updated dramatically a few years...

Jun 2021
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