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Practice Fusion EHR - Small Practices
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

When we are sending messages in the product to all the employees about patients, the system won't...

Aug 2021
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Manager

I would say the workflow is the top priority. Every couple of months, Practice Fusion's system...

Aug 2021
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(0)
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Manager

The value for our money with Practice Fusion's system is probably okay. But the support is not...

Aug 2021
||
(0)
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Manager

I will renew with Practice Fusion if something doesn’t come along that would make transitioning...

Aug 2021
||
(0)
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Manager

Practice Fusion creates a little pop-up to show when they have made changes in the system. But the...

Aug 2021
||
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Manager

As far as training goes, it would be very nice if the vendor could do a video conference or share...

Aug 2021
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(0)
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Manager

I have thought about making callback lists or something like that in Practice Fusion's system....

Aug 2021
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(0)
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Manager

In terms of our MIPS reporting and all of that, the system could be better.

Aug 2021
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(0)
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Manager

I would say that the patient portal where patients can go in and see their labs and charts could...

Aug 2021
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Manager

Practice Fusion's system is compatible with an online faxing system that we use, and that is nice....

Aug 2021
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Manager

We would like to have communication with other big EMRs or other offices.

Aug 2021
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(0)
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CEO/President

Practice Fusion's customer service is terrible, and their answers are unhelpful and seem scripted....

Aug 2021
||
(0)
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CEO/President

Practice Fusion does not obtain input from practices of certain specialties that use their product...

Aug 2021
||
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CEO/President

There are too many clicks required for restarting medications that were previously prescribed. Acute...

Aug 2021
||
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CEO/President

One thing we do like about Practice Fusion's solution is the ePrescribing functionality. That works...

Aug 2021
||
(0)
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Manager

We wanted to try another solution that we heard was easier, but we couldn't make the transition. It...

Jul 2021
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Manager

The system's functionality is good. Practice Fusion EHR is easy enough to use, and when we need the...

Jul 2021
||
(0)
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Manager

The vendor is open to making changes, and they have online services with our practice that allow...

Jul 2021
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(0)
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Manager

The vendor always offers all kinds of online training for MIPS and things like that every year.

Jul 2021
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Manager

Our representative doesn't notify us when something has changed in the EHR. Communication is huge...

Jul 2021
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Manager

The naming of different types of documents in the system needs improvements. The vendor also needs...

Jul 2021
||
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Manager

We are not using the software to resolve all the issues that we have here. I wish we were modern...

Jul 2021
||
(0)
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Manager

We do not have a representative from Practice Fusion. We are not touching base a lot with Practice...

Jul 2021
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Manager

There was a price increase with Practice Fusion, but they let us know in advance.

Jul 2021
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(0)
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Manager

We could use more training on Practice Fusion's system. It is literally used every single day with...

Jul 2021
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(0)
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Manager

I do not think we have ever had a conference call with Practice Fusion’s executives.

Jul 2021
||
(0)
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Manager

The product is working. We would not be able to see patients on a daily basis if it were not.

Jul 2021
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(0)
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CEO/President

I don’t really see us leaving in the near future because I don’t really see anything else out there...

Jun 2021
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(0)
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CEO/President

Practice Fusion doesn’t nickel-and-dime. The system is a very low-cost and relatively functional EHR...

Jun 2021
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CEO/President

We don’t request training from Practice Fusion. We don’t really talk to Practice Fusion; we call...

Jun 2021
||
(0)
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CEO/President

Practice Fusion’s support isn’t terrible, but it is not great either. When we call, we get low-level...

Jun 2021
||
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CEO/President

Practice Fusion EHR does change from year to year. Some years, we think it is just abysmal, and then...

Jun 2021
||
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CEO/President

Practice Fusion EHR doesn’t really seem to be updated much. It updated dramatically a few years...

Jun 2021
||
(0)
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Manager

The vendor keeps their promises for the most part. The vendor says that they are going to put out...

Feb 2021
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(0)
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Manager

I have always had issues with getting ahold of the vendor's customer service. We can submit a ticket...

Feb 2021
||
(0)
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Manager

The system used to be free, so when updates took a long time, we were fine with that. Now that we...

Feb 2021
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(0)
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Manager

I don't feel like I ever work with anyone above the basic support people. It would be nice to have a...

Feb 2021
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Manager

I would purchase the solution again considering the price, related to all of the other platforms...

Jan 2021
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(0)
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Manager

In terms of working as promoted, Practice Fusion's software has been steadily mediocre and sometimes...

Jan 2021
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(0)
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Manager

The Practice Fusion product is pretty user friendly, and when it is working, there is not a lot of...

Jan 2021
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Manager

I would really like Practice Fusion to work more closely together with one of our third-party...

Jan 2021
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Manager

The product works really well. It is simple to use. We can do superbills right from the EMR, and the...

Nov 2020
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(0)
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Manager

The templates we have customized in the product work very well with our specialty. Our physicians...

Nov 2020
||
(0)
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