Practice Fusion EHR - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 6:56:29 PM and Model.EvProductId = 92700

Commentary Summary

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User Commentary

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Manager

Service and Support

Practice Fusion has been great during the COVID-19 crisis. They have offered telehealth software and...

Aug 2020
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Manager

Technology

Practice Fusion does pretty well with delivering new technology. They still care for their...

Aug 2020
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Manager

Other Observations & Comments

I would recommend the Practice Fusion system to other providers, but I would add the caveat that it...

Aug 2020
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Manager

Other Observations & Comments

When a claim doesn't go through, it would be nice if there were an alert about it. Instead, we have...

Aug 2020
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Physician

Functionality and Upgrades

Practice Fusion was doing really well and upgrading their research until a few years ago when they...

Jun 2020
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Physician

Functionality and Upgrades

Practice Fusion's software really works for an independent primary care doctor in a small town, and...

Jun 2020
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Physician

Service and Support

The vendor is always severely behind in rolling out their MIPS dashboard and allowing us to see our...

Jun 2020
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Physician

Relationship

Last year, there was a question about criteria, and the vendor told us that they weren't going to...

Jun 2020
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Physician

Technology

I have had no specific problems throughout the COVID-19 crisis. We have done very well so far...

Jun 2020
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Physician

Other Observations & Comments

We intend to stay with Practice Fusion until some other vendor comes out with a disruptive...

Jun 2020
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Physician

Functionality and Upgrades

The reason I would say the vendor has not kept their promises is strictly related to MIPS. We...

Jun 2020
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Physician

ROI / Cost (care and feeding)

The solution comes at an affordable cost per provider per month. However, I pay for a lot of other...

Jun 2020
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Physician

Interfacing and Integration

The solutions ability to integrate is a real weakness. As long as you see it as an EHR only that...

Jun 2020
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Physician

Service and Support

The vendors support is a problem. When you finally reach somebody on support, it doesn’t take that...

Jun 2020
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Physician

Relationship

The vendor is not proactive at all. They are very slow and offer a completely distant reactive...

Jun 2020
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Physician

Functionality and Upgrades

Practice Fusion's solution will never survive in the long run. There is just no way. It is built for...

Jun 2020
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Physician

ROI / Cost (care and feeding)

Despite the clear weaknesses of the product, we are a small primary care practice that is extremely...

Jun 2020
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CEO/President

Functionality and Upgrades

The updates that Practice Fusion does always have a lot of bugs. We don't have the option to delay...

May 2020
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CEO/President

Relationship

Practice Fusion's EHR has a direct-from-the-lab data feature. It automatically imports all the data...

May 2020
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CEO/President

Service and Support

Practice Fusion used to have a phone number and an online chat that we could use for support. A...

May 2020
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CEO/President

Service and Support

Practice Fusion had almost nonexistent customer service before COVID-19. But now, the customer...

May 2020
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CEO/President

Service and Support

A lot of the support issues are tied to the acquisition of the company and the company's new...

May 2020
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CEO/President

Relationship

With the new president, things have really gone downhill. I don't really know whether there is a...

May 2020
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CEO/President

Functionality and Upgrades

There are several things that are good about the EHR. It is very easy to use, and it requires very...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The system doesn’t have anything set up where I can verify things, but I can easily put in a patient...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

I work around things in the system. I want to see changes to make things more efficient. It...

May 2020
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Analyst/Coordinator

Service and Support

I have called many times about an issue we have. We have spent so much time on the phone, and the...

May 2020
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Analyst/Coordinator

Service and Support

I would absolutely buy the system again. The vendor is great and easy to work with. They work well...

May 2020
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Manager

Service and Support

Whether Practice Fusion keeps all of their promises is a day-to-day question. We have been doing...

May 2020
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Manager

ROI / Cost (care and feeding)

We went from not being charged for the system at all to having to pay money for it. I don’t mind...

May 2020
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Manager

Functionality and Upgrades

Practice Fusion does updates. I don’t know whether the upgrades are too frequent, but they do these...

May 2020
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Manager

Functionality and Upgrades

The product is okay except for the reporting. I don’t really have any other problems with the vendor...

May 2020
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Manager

Functionality and Upgrades

Sometimes we have found that the product doesn’t want to work correctly after an upgrade. That...

May 2020
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Manager

Service and Support

To reach the support, it seems like we have to wait a long time to get a response from someone,...

May 2020
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Physician

Other Observations & Comments

There really isn’t anything the vendor can do to support us during the COVID-19 crisis. We see well...

May 2020
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Physician

Functionality and Upgrades

The system is updated anytime anything comes to light that should be updated, and the vendor is very...

May 2020
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Physician

Interfacing and Integration

I can’t give the vendor a high rating for supporting our integration goals. We have to email the...

May 2020
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Physician

Future Outlook

We started doing something where our faxes come in electronically, and with a few clicks, we can...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Everything with Practice Fusion has been fine. They recently started charging us for the product....

May 2020
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Analyst/Coordinator

Service and Support

We have to email Practice Fusion's support people We can't call them directly, and I don't like...

May 2020
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Director

Relationship

Practice Fusion could improve their implementation services by assigning a knowledgeable...

Apr 2020
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Director

Lessons Learned

Depending on the end user, each end user is going to get a different experience. The system is...

Apr 2020
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Director

Service and Support

Practice Fusion could improve their ongoing support with better communication, especially when we...

Apr 2020
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Director

Lessons Learned

With Practice Fusion's system, we have to have one software running for one thing and other software...

Apr 2020
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Manager

Functionality and Upgrades

The product is very user friendly for anyone in the office. I am an idiot when it comes to...

Apr 2020
 Helpful

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Manager

Service and Support

Practice Fusion doesn’t really have phone and web support. They are always helpful anytime we have...

Apr 2020
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Manager

Relationship

Practice Fusion has been resourceful during this COVID-19 crisis. People are coming together and...

Apr 2020
 Helpful

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Manager

Implementation and Training

The implementation we had was a matter of watching a bunch of videos and having a timeline that some...

Mar 2020
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Manager

Interfacing and Integration

There is no integrated telemedicine in Practice Fusion EHR. I have been waiting for years for a...

Mar 2020
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Manager

Functionality and Upgrades

Practice Fusion EHR gives alerts for MIPS and CDC guidance related to the coronavirus on the home...

Mar 2020
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Manager

Functionality and Upgrades

We have been happy with the system. The ease of use of the product is probably one of its most...

Jan 2020
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Manager

Interfacing and Integration

One difficulty that we have experienced with the product is the faxing capabilities. We have also...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

More reporting and scheduling functionality would be good. Scheduling can be very challenging. One...

Jan 2020
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Manager

ROI / Cost (care and feeding)

It was great when the product was free; that was amazing. But the cost right now compared to most...

Jan 2020
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Manager

Relationship

Our representative from Practice Fusion is always open to discussion. They have always allowed for...

Dec 2019
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Manager

Relationship

The idea of changing to another solution doesn't really appeal to us. We recommend Practice Fusion's...

Dec 2019
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Manager

Functionality and Upgrades

Practice Fusion's system is intuitive. We have brought on other nurse practitioners, and they have...

Dec 2019
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Manager

Functionality and Upgrades

The ONC raised the requirements for sharing information with our patients and for having patient...

Dec 2019
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Manager

Relationship

We are connected with Practice Fusion's support team, which is nice. Our representative is very hands-on....

Dec 2019
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Physician

Functionality and Upgrades

Practice Fusion's system was designed for independent adult primary care doctors. In 2010, the...

Nov 2019
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Physician

Future Outlook

Each year, Practice Fusion releases the MIPS dashboard later and later, and 2019 has been...

Nov 2019
 Helpful

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Physician

Relationship

In the end, we are in a sad situation. Allscripts has done a great job of destroying what was once a...

Nov 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The Practice Fusion product is very expensive. We know that it is one of the number one EMRs out...

May 2019
 Helpful

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CEO/President

Relationship

Practice Fusion was great prior to the acquisition. If we had a problem with the EMR, all we had to...

May 2019
 Helpful

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CEO/President

Service and Support

When I call Practice Fusion's service number, I wait on hold for over two hours, and still nobody...

May 2019
 Helpful

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CEO/President

Functionality and Upgrades

When Practice Fusion makes a change to the system, it doesn't save us time. The change may add a...

May 2019
 Helpful

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CEO/President

Service and Support

When Practice Fusion had a buyout, they laid off all of their staff, and we started having problems....

May 2019
 Helpful

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CEO/President

Service and Support

Practice Fusion has assigned someone to be our contact person, but that person doesn't really exist....

May 2019
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CEO/President

Functionality and Upgrades

I would urge people who are looking at Practice Fusion to go somewhere else. Before the buyout, I...

May 2019
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Manager

Service and Support

We can do an online chat with Practice Fusion's support, but we might sit and wait for an hour to...

Mar 2019
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Manager

Functionality and Upgrades

The only training we have had for Practice Fusion's EHR is the online tutorials that we have...

Mar 2019
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Manager

Functionality and Upgrades

Any kind of updates or forward thinking at Practice Fusion just gets stuck in the mud. I don't know...

Mar 2019
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Manager

Interfacing and Integration

I hate Practice Fusion's product; I absolutely hate it. The integration between the EHR and PM is...

Mar 2019
 Helpful

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CEO/President

Functionality and Upgrades

Practice Fusion has a system to implement changes. We submit change requests, and Practice Fusion...

Nov 2018
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CEO/President

Functionality and Upgrades

We are frustrated by the medical-history functionality in Practice Fusion's system. When we...

Nov 2018
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CEO/President

Functionality and Upgrades

We switched to Practice Fusion's system, and it was good for a while. Companies always give us a...

Nov 2018
 Helpful

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CEO/President

Other Observations & Comments

We are hoping that our facility will be purchased. If that happens, we will move to the new owner's...

Nov 2018
 Helpful

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CEO/President

Service and Support

We trained ourselves to use Practice Fusion's system because the vendor did nothing. It is a pretty...

Nov 2018
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Physician

Future Outlook

I recently transitioned off of Practice Fusion’s system. My primary issue was that Practice Fusion...

Sep 2018
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Physician

ROI / Cost (care and feeding)

We can forgive a lot of warts on something that is free, but we became a lot more critical about the...

Sep 2018
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Physician

Functionality and Upgrades

Not much about the system has been updated. The workflow doesn’t make things easy. It is impossible...

Sep 2018
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Physician

Sales and Contracting

Practice Fusion made promises to improve their system and to offer some substantial features, but I...

Sep 2018
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Physician

Implementation and Training

The system upgrade was fairly seamless, and it didn’t cause my computer to crash.

Sep 2018
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Physician

Functionality and Upgrades

We transitioned to a monthly payment model. The Practice Fusion system is still an amazing deal when...

Aug 2018