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Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Practice Fusion EHR - Small Practices Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

ROI / Cost (care and feeding)

I would purchase the solution again considering the price, related to all of the other platforms...

Jan 2021
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Manager

Service and Support

In terms of working as promoted, Practice Fusion's software has been steadily mediocre and sometimes...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The Practice Fusion product is pretty user friendly, and when it is working, there is not a lot of...

Jan 2021
(0)
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Manager

Interfacing and Integration

I would really like Practice Fusion to work more closely together with one of our third-party...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The product works really well. It is simple to use. We can do superbills right from the EMR, and the...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The templates we have customized in the product work very well with our specialty. Our physicians...

Nov 2020
(0)
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Physician

Future Outlook

The most important attribute of an EHR is its ease of use. Switching to Practice Fusion EHR from...

Oct 2020
(0)
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Physician

Functionality and Upgrades

I like that Practice Fusion EHR is web based. Any computer or tablet that is connected to the...

Oct 2020
(0)
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Physician

ROI / Cost (care and feeding)

Practice Fusion EHR was free, but now there is a fee every month. At the beginning, Practice Fusion...

Oct 2020
(0)
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Physician

Implementation and Training

Practice Fusion doesn't offer ongoing training, but we haven't needed it. We received training at...

Oct 2020
(0)
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Physician

Service and Support

Practice Fusion's phone support used to be better, and their web support, which used to be...

Oct 2020
(0)
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Physician

Relationship

Practice Fusion is very proactive. They were using ancient technology, but they abandoned it. They...

Oct 2020
(0)
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Physician

Relationship

The executive involvement is great, although Practice Fusion was recently bought by Allscripts, and...

Oct 2020
(0)
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Manager

Service and Support

Practice Fusion has been great during the COVID-19 crisis. They have offered telehealth software and...

Aug 2020
(0)
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Manager

Technology

Practice Fusion does pretty well with delivering new technology. They still care for their...

Aug 2020
(0)
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Manager

Other Observations & Comments

I would recommend the Practice Fusion system to other providers, but I would add the caveat that it...

Aug 2020
(0)
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Manager

Other Observations & Comments

When a claim doesn't go through, it would be nice if there were an alert about it. Instead, we have...

Aug 2020
(0)
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Physician

Functionality and Upgrades

Practice Fusion was doing really well and upgrading their research until a few years ago when they...

Jun 2020
(0)
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Physician

Functionality and Upgrades

Practice Fusion's software really works for an independent primary care doctor in a small town, and...

Jun 2020
(0)
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Physician

Service and Support

The vendor is always severely behind in rolling out their MIPS dashboard and allowing us to see our...

Jun 2020
(0)
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Physician

Relationship

Last year, there was a question about criteria, and the vendor told us that they weren't going to...

Jun 2020
(0)
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Physician

Technology

I have had no specific problems throughout the COVID-19 crisis. We have done very well so far...

Jun 2020
(0)
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Physician

Other Observations & Comments

We intend to stay with Practice Fusion until some other vendor comes out with a disruptive...

Jun 2020
(0)
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Physician

Functionality and Upgrades

The reason I would say the vendor has not kept their promises is strictly related to MIPS. We...

Jun 2020
(0)
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Physician

ROI / Cost (care and feeding)

The solution comes at an affordable cost per provider per month. However, I pay for a lot of other...

Jun 2020
(0)
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Physician

Interfacing and Integration

The solutions ability to integrate is a real weakness. As long as you see it as an EHR only that...

Jun 2020
(0)
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Physician

Service and Support

The vendors support is a problem. When you finally reach somebody on support, it doesn’t take that...

Jun 2020
(0)
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Physician

Relationship

The vendor is not proactive at all. They are very slow and offer a completely distant reactive...

Jun 2020
(0)
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Physician

Functionality and Upgrades

Practice Fusion's solution will never survive in the long run. There is just no way. It is built for...

Jun 2020
(0)
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 or  to see details.

Physician

ROI / Cost (care and feeding)

Despite the clear weaknesses of the product, we are a small primary care practice that is extremely...

Jun 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

The updates that Practice Fusion does always have a lot of bugs. We don't have the option to delay...

May 2020
(0)
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CEO/President

Relationship

Practice Fusion's EHR has a direct-from-the-lab data feature. It automatically imports all the data...

May 2020
(0)
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 or  to see details.

CEO/President

Service and Support

Practice Fusion used to have a phone number and an online chat that we could use for support. A...

May 2020
(0)
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 or  to see details.

CEO/President

Service and Support

Practice Fusion had almost nonexistent customer service before COVID-19. But now, the customer...

May 2020
(0)
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CEO/President

Service and Support

A lot of the support issues are tied to the acquisition of the company and the company's new...

May 2020
(0)
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CEO/President

Relationship

With the new president, things have really gone downhill. I don't really know whether there is a...

May 2020
(0)
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CEO/President

Functionality and Upgrades

There are several things that are good about the EHR. It is very easy to use, and it requires very...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system doesn’t have anything set up where I can verify things, but I can easily put in a patient...

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I work around things in the system. I want to see changes to make things more efficient. It...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I have called many times about an issue we have. We have spent so much time on the phone, and the...

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

I would absolutely buy the system again. The vendor is great and easy to work with. They work well...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Whether Practice Fusion keeps all of their promises is a day-to-day question. We have been doing...

May 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

We went from not being charged for the system at all to having to pay money for it. I don’t mind...

May 2020
(0)
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Manager

Functionality and Upgrades

Practice Fusion does updates. I don’t know whether the upgrades are too frequent, but they do these...

May 2020
(0)
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Manager

Functionality and Upgrades

The product is okay except for the reporting. I don’t really have any other problems with the vendor...

May 2020
(0)
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Manager

Functionality and Upgrades

Sometimes we have found that the product doesn’t want to work correctly after an upgrade. That...

May 2020
(0)
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Manager

Service and Support

To reach the support, it seems like we have to wait a long time to get a response from someone,...

May 2020
(0)
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Physician

Other Observations & Comments

There really isn’t anything the vendor can do to support us during the COVID-19 crisis. We see well...

May 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

The system is updated anytime anything comes to light that should be updated, and the vendor is very...

May 2020
(0)
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Physician

Interfacing and Integration

I can’t give the vendor a high rating for supporting our integration goals. We have to email the...

May 2020
(0)
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Physician

Future Outlook

We started doing something where our faxes come in electronically, and with a few clicks, we can...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Everything with Practice Fusion has been fine. They recently started charging us for the product....

May 2020
(0)
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Analyst/Coordinator

Service and Support

We have to email Practice Fusion's support people We can't call them directly, and I don't like...

May 2020
(0)
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Director

Relationship

Practice Fusion could improve their implementation services by assigning a knowledgeable...

Apr 2020
(0)
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Director

Lessons Learned

Depending on the end user, each end user is going to get a different experience. The system is...

Apr 2020
(0)
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Director

Service and Support

Practice Fusion could improve their ongoing support with better communication, especially when we...

Apr 2020
(0)
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Director

Lessons Learned

With Practice Fusion's system, we have to have one software running for one thing and other software...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The product is very user friendly for anyone in the office. I am an idiot when it comes to...

Apr 2020
(0)
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Manager

Service and Support

Practice Fusion doesn’t really have phone and web support. They are always helpful anytime we have...

Apr 2020
(0)
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 or  to see details.

Manager

Relationship

Practice Fusion has been resourceful during this COVID-19 crisis. People are coming together and...

Apr 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The implementation we had was a matter of watching a bunch of videos and having a timeline that some...

Mar 2020
(0)
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Manager

Interfacing and Integration

There is no integrated telemedicine in Practice Fusion EHR. I have been waiting for years for a...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Practice Fusion EHR gives alerts for MIPS and CDC guidance related to the coronavirus on the home...

Mar 2020
(0)
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