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Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Practice Fusion EHR - Small Practices Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

The vendor keeps their promises for the most part. The vendor says that they are going to put out...

Feb 2021
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(0)
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Manager

I have always had issues with getting ahold of the vendor's customer service. We can submit a ticket...

Feb 2021
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(0)
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Manager

The system used to be free, so when updates took a long time, we were fine with that. Now that we...

Feb 2021
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(0)
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Manager

I don't feel like I ever work with anyone above the basic support people. It would be nice to have a...

Feb 2021
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(0)
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Manager

I would purchase the solution again considering the price, related to all of the other platforms...

Jan 2021
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(0)
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Manager

In terms of working as promoted, Practice Fusion's software has been steadily mediocre and sometimes...

Jan 2021
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Manager

The Practice Fusion product is pretty user friendly, and when it is working, there is not a lot of...

Jan 2021
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(0)
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Manager

I would really like Practice Fusion to work more closely together with one of our third-party...

Jan 2021
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(0)
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Manager

The product works really well. It is simple to use. We can do superbills right from the EMR, and the...

Nov 2020
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(0)
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 or  to see details.

Manager

The templates we have customized in the product work very well with our specialty. Our physicians...

Nov 2020
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(0)
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 or  to see details.

Physician

The most important attribute of an EHR is its ease of use. Switching to Practice Fusion EHR from...

Oct 2020
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(0)
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 or  to see details.

Physician

I like that Practice Fusion EHR is web based. Any computer or tablet that is connected to the...

Oct 2020
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(0)
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 or  to see details.

Physician

Practice Fusion EHR was free, but now there is a fee every month. At the beginning, Practice Fusion...

Oct 2020
||
(0)
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 or  to see details.

Physician

Practice Fusion doesn't offer ongoing training, but we haven't needed it. We received training at...

Oct 2020
||
(0)
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Physician

Practice Fusion's phone support used to be better, and their web support, which used to be...

Oct 2020
||
(0)
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Physician

Practice Fusion is very proactive. They were using ancient technology, but they abandoned it. They...

Oct 2020
||
(0)
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Physician

The executive involvement is great, although Practice Fusion was recently bought by Allscripts, and...

Oct 2020
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(0)
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Manager

Practice Fusion has been great during the COVID-19 crisis. They have offered telehealth software and...

Aug 2020
||
(0)
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Manager

Practice Fusion does pretty well with delivering new technology. They still care for their...

Aug 2020
||
(0)
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Manager

I would recommend the Practice Fusion system to other providers, but I would add the caveat that it...

Aug 2020
||
(0)
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Manager

When a claim doesn't go through, it would be nice if there were an alert about it. Instead, we have...

Aug 2020
||
(0)
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Physician

Practice Fusion was doing really well and upgrading their research until a few years ago when they...

Jun 2020
||
(0)
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Physician

Practice Fusion's software really works for an independent primary care doctor in a small town, and...

Jun 2020
||
(0)
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 or  to see details.

Physician

The vendor is always severely behind in rolling out their MIPS dashboard and allowing us to see our...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Last year, there was a question about criteria, and the vendor told us that they weren't going to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have had no specific problems throughout the COVID-19 crisis. We have done very well so far...

Jun 2020
||
(0)
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 or  to see details.

Physician

We intend to stay with Practice Fusion until some other vendor comes out with a disruptive...

Jun 2020
||
(0)
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 or  to see details.

Physician

The reason I would say the vendor has not kept their promises is strictly related to MIPS. We...

Jun 2020
||
(0)
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 or  to see details.

Physician

The solution comes at an affordable cost per provider per month. However, I pay for a lot of other...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The solutions ability to integrate is a real weakness. As long as you see it as an EHR only that...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendors support is a problem. When you finally reach somebody on support, it doesn’t take that...

Jun 2020
||
(0)
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 or  to see details.

Physician

The vendor is not proactive at all. They are very slow and offer a completely distant reactive...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Practice Fusion's solution will never survive in the long run. There is just no way. It is built for...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Despite the clear weaknesses of the product, we are a small primary care practice that is extremely...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The updates that Practice Fusion does always have a lot of bugs. We don't have the option to delay...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Practice Fusion's EHR has a direct-from-the-lab data feature. It automatically imports all the data...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Practice Fusion used to have a phone number and an online chat that we could use for support. A...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Practice Fusion had almost nonexistent customer service before COVID-19. But now, the customer...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

A lot of the support issues are tied to the acquisition of the company and the company's new...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

With the new president, things have really gone downhill. I don't really know whether there is a...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There are several things that are good about the EHR. It is very easy to use, and it requires very...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system doesn’t have anything set up where I can verify things, but I can easily put in a patient...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I work around things in the system. I want to see changes to make things more efficient. It...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have called many times about an issue we have. We have spent so much time on the phone, and the...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would absolutely buy the system again. The vendor is great and easy to work with. They work well...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whether Practice Fusion keeps all of their promises is a day-to-day question. We have been doing...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We went from not being charged for the system at all to having to pay money for it. I don’t mind...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Practice Fusion does updates. I don’t know whether the upgrades are too frequent, but they do these...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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