TheraDoc Infection Control Assistant
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

The system has been one of the best things that have happened to us as far as our workflows go. We...

May 2022
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Manager

We have had cost savings from the system. We used to have to print to fax. This system has...

May 2022
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Manager

The recent updates to the system have been really good. Premier automated a lot of our reporting....

May 2022
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Manager

There are some things I would like the vendor to improve around auditing. Much of our infection...

May 2022
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Director

I would like to see Premier build out executive views that could help management better understand things....

Mar 2022
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Director

Premier is a critical partner to us. They are helping us mature our processes to identify how to...

Mar 2022
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Director

We are unique because we are engaged with several products from Premier to capture data and...

Mar 2022
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Director

The workflow in Premier's system is great. It is not cumbersome to understand infection-related...

Mar 2022
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Analyst/Coordinator

TheraDoc Infection Control Assistant does a really good job if people take the time to set it up...

Feb 2022
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Analyst/Coordinator

We have a pretty robust IT team, but we are a pretty small program. For us, having the product...

Feb 2022
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Analyst/Coordinator

Premier just did a big upgrade that refreshed the look of their program. That is fine and great. I...

Feb 2022
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Analyst/Coordinator

The vendor is really good at responding to immediate concerns. If something that has been working...

Feb 2022
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Analyst/Coordinator

Premier is doing poorly with our wish-list items. We can put in tickets for those, but it seems like...

Feb 2022
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Analyst/Coordinator

TheraDoc Infection Control Assistant is the only surveillance software that I have ever used, but I...

Feb 2022
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Analyst/Coordinator

We would love to have a little more autonomy to display data in a way that makes sense to us and is...

Feb 2022
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Manager

The vendor has many different modules for the system, and each module comes at an extra charge. But...

Feb 2022
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Manager

The system is relatively easy to use. It fits most of our needs in terms of surveillance, and it is...

Feb 2022
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Manager

There are different infection reports that we can call in the system based on what we call in. We...

Feb 2022
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Manager

The vendor could further improve the surgical denominators in the system. It is not easy for us to...

Feb 2022
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Analyst/Coordinator

The product is really valuable for us when it comes to generating reports. Even if we could go back...

Feb 2022
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Analyst/Coordinator

Over the last few years, we haven't added any additional interfaces to the system. We are just...

Feb 2022
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Analyst/Coordinator

Premier is unique because they are really good with their product and they understand the regulatory...

Feb 2022
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Analyst/Coordinator

It would be helpful to have more trainings and tutorials about how other organizations are using the...

Feb 2022
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Analyst/Coordinator

The solution provides a clinical consultant to help us with the clinical side of our organization....

Feb 2022
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Analyst/Coordinator

The solution is very easy to use and troubleshoot. I can see messages in HL7 and work through any...

Feb 2022
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Analyst/Coordinator

The vendor's support people are very proactive and helpful. They respond to us quickly.

Feb 2022
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Analyst/Coordinator

If I send in a vocab request, I don't have a way to track it. The vendor's people also won't tell me...

Feb 2022
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Director

We are using the system and looking at adding additional capabilities. We will have to purchase...

Nov 2021
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Director

The system doesn’t mess up. It is easy to use, and I like the navigation. The vendor is great at...

Nov 2021
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Director

The reporting in the system isn't great. We can't aggregate customizable data. We have to download...

Nov 2021
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Analyst/Coordinator

We haven't had any issues with Premier's customer service. We work with the ticket folks when we...

Nov 2021
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Analyst/Coordinator

We pay a subscription fee for the services we use on TheraDoc Infection Control Assistant. We are...

Nov 2021
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Analyst/Coordinator

When we upgraded, Premier gave us a training module that we could use, but they probably could have...

Nov 2021
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Analyst/Coordinator

We rely on TheraDoc Infection Control Assistant to help us with specific aspects of our work. We...

Nov 2021
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Analyst/Coordinator

Every time there is an upgrade for the solution, Premier sends out a big document that lists all of...

Oct 2021
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Manager

TheraDoc Infection Control Assistant is not versatile. We can't customize it. There are some known...

Oct 2021
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Director

We have a contact person who we can reach out to, and they help us with the product. The last time...

Sep 2021
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Director

The product is really good in terms of saving us time by helping us narrow down our list of patients...

Sep 2021
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Director

I would like more hands-on help from the person who does our training. When we onboard a new person,...

Sep 2021
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Director

The system really does help a lot. But there are so many more things that the product can do, and...

Sep 2021
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Director

As far as new technology goes, the vendor just recently helped us with something that was pretty...

Sep 2021
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Manager

We are canceling our association with Premier, and since we are looking at systems, Premier's system...

Aug 2021
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Manager

It is extremely easy for me to use Premier's system. It is very intuitive, but I have been using it...

Aug 2021
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Manager

My clinical support person with Premier is fabulous. They are not always quick to answer or respond,...

Aug 2021
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Manager

One of the things I found negative about Premier is that the technical support team has no knowledge...

Aug 2021
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Manager

We had an issue that lasted for an extended period of time where we could not rely on our data. That...

Aug 2021
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Manager

If I reached out for training, I think the vendor would probably be willing to do it. I was pretty...

Aug 2021
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Manager

We are able to make a list that shows everyone on certain medications. We frequently use that list...

Aug 2021
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Manager

If the product has been updated or upgraded, then I haven't noticed any changes to how it appears or...

Aug 2021
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Manager

I know that we have had some difficulties in other departments with integration, but I can't speak...

Aug 2021
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Manager

It can be a little difficult to learn how to use the system at first. There are so many options, and...

Aug 2021
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Manager

Our executive contact with Premier has been great. The vendor’s support people have been great every...

Aug 2021
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Manager

TheraDoc Infection Control Assistant is the only way that we would be able to do stewardship here. I...

Aug 2021
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