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Access info about Infection Control & Monitoring on your dashboard or bookmark under

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TheraDoc Infection Control Assistant Comments
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KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Director

Functionality and Upgrades

We wanted to move off of TheraDoc Infection Control Assistant because the environment was...

Jan 2021
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Director

Service and Support

I wish I could give Premier's ongoing support a score higher than the top score. We have had an...

Dec 2020
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Director

Functionality and Upgrades

Premier's product is absolutely tailored. The downside to the system is just that it is not the same...

Dec 2020
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Director

Relationship

If I were talking to one of my colleagues, I would tell them to put all the systems in the market...

Dec 2020
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Director

Service and Support

It may be my IT department that is causing issues and blocking communication, but I am not getting...

Dec 2020
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Director

Functionality and Upgrades

With a recent platform change, we have had some issues with TheraDoc Infection Control Assistant....

Dec 2020
(0)
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Director

Service and Support

Premier’s interaction with tickets is a problem; there is not very good communication regarding what...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system crashed recently due to a server issue, and there is a lot of data that we can’t get to....

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We can pinpoint a lot of the specifics that are difficult to get out of our EMR, so I love the...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

From a customer service standpoint, Premier is very helpful and willing to tackle issues that come up....

Dec 2020
(0)
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Director

Functionality and Upgrades

We have done a lot of work with antimicrobial stewardship, and the tool has given us the ability to...

Nov 2020
(0)
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Director

Relationship

Premier tries to come in and charge us for additional things, but for the most part, they do a good...

Nov 2020
(0)
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Director

Functionality and Upgrades

The system can be a little complex, but once people get used to it, it is fine.

Nov 2020
(0)
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Director

Service and Support

I would give the vendor a very high rating for their ongoing support. They do a wonderful job.

Nov 2020
(0)
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Analyst/Coordinator

Relationship

To be very truthful, I have no bad things to say about Premier. I can't say where any improvement...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The infection preventionists love TheraDoc Infection Control Assistant. They love it for sending...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Only our infection control practitioners and physicians are using the system. We are 95% sure that...

Nov 2020
(0)
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Analyst/Coordinator

Relationship

Premier has had a little turnover with their executives. Every time I turn around, I get somebody new....

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I remember the person who used to be the manager of my account, but now we have somebody else. Our...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

TheraDoc Infection Control Assistant has great reporting and reporting identification. The system...

Nov 2020
(0)
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Nurse

Functionality and Upgrades

We love TheraDoc Infection Control Assistant; it has been very helpful. It has its quirks too, but...

Nov 2020
(0)
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Nurse

Service and Support

In terms of the ongoing support, Premier has always been there. They are proactive. Their updates...

Nov 2020
(0)
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Nurse

ROI / Cost (care and feeding)

In the past, we had Premier's lab modules and the pharmacy module, but we don't have that working...

Nov 2020
(0)
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Nurse

Functionality and Upgrades

The biggest wish I have for TheraDoc Infection Control Assistant would be direct access to NHSN with...

Nov 2020
(0)
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CMO

Other Observations & Comments

TheraDoc Infection Control Assistant and other systems from Premier help us identify at-risk...

Oct 2020
(0)
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Director

Service and Support

The vendor has supported us through the COVID-19 crisis. I am not on the system as much as others...

May 2020
(0)
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Director

Service and Support

The vendor is capable of doing everything I have asked them to do. They have been very attentive....

May 2020
(0)
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Director

Implementation and Training

I would rate the vendor high for the implementation. They came on-site multiple times, and they...

May 2020
(0)
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Director

Implementation and Training

I have had some issues, but I don’t know whether they are with the vendor or with the vendor's IT...

May 2020
(0)
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Director

Functionality and Upgrades

When we heard what the product was going to be able to do, we were ready to sit down and get...

May 2020
(0)
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Director

Interfacing and Integration

The product is excellent at supporting our integration goals. We have not had any major issues with...

May 2020
(0)
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Director

Relationship

The vendor executive involvement is not an issue, but I have only met one of the executives, and it...

May 2020
(0)
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Director

Functionality and Upgrades

I would definitely recommend the vendor. They have given me access to data that I have never had...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I don’t think there is much of a need for new technology in our case. Some things are moving way...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

The solution is a very complex application, and Premier does a very good job of managing it. I can’t...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The gaps we have are not with the product but with the way that we use the product. The issues could...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don’t have anything to compare the solution to, but I think it is good and flexible, so I would...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

All of the interoperability is inbound, and that is great. Premier is pretty good at taking in huge...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

Every vendor has support issues, but I think Premier’s support model is quite good on the technical...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I don’t know whether the solution is a long-term plan for us. There is talk about that. Our decision...

Apr 2020
(0)
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