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TheraDoc Infection Control Assistant Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
We wanted to move off of TheraDoc Infection Control Assistant because the environment was...
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Director
Service and Support
I wish I could give Premier's ongoing support a score higher than the top score. We have had an...
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Director
Functionality and Upgrades
Premier's product is absolutely tailored. The downside to the system is just that it is not the same...
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Director
Relationship
If I were talking to one of my colleagues, I would tell them to put all the systems in the market...
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Director
Service and Support
It may be my IT department that is causing issues and blocking communication, but I am not getting...
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Director
Functionality and Upgrades
With a recent platform change, we have had some issues with TheraDoc Infection Control Assistant....
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Director
Service and Support
Premier’s interaction with tickets is a problem; there is not very good communication regarding what...
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Analyst/Coordinator
Functionality and Upgrades
The system crashed recently due to a server issue, and there is a lot of data that we can’t get to....
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Analyst/Coordinator
Functionality and Upgrades
We can pinpoint a lot of the specifics that are difficult to get out of our EMR, so I love the...
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Analyst/Coordinator
Service and Support
From a customer service standpoint, Premier is very helpful and willing to tackle issues that come up....
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Director
Functionality and Upgrades
We have done a lot of work with antimicrobial stewardship, and the tool has given us the ability to...
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Director
Relationship
Premier tries to come in and charge us for additional things, but for the most part, they do a good...
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Director
Functionality and Upgrades
The system can be a little complex, but once people get used to it, it is fine.
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Director
Service and Support
I would give the vendor a very high rating for their ongoing support. They do a wonderful job.
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Analyst/Coordinator
Relationship
To be very truthful, I have no bad things to say about Premier. I can't say where any improvement...
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Analyst/Coordinator
Functionality and Upgrades
The infection preventionists love TheraDoc Infection Control Assistant. They love it for sending...
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Analyst/Coordinator
Functionality and Upgrades
Only our infection control practitioners and physicians are using the system. We are 95% sure that...
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Analyst/Coordinator
Relationship
Premier has had a little turnover with their executives. Every time I turn around, I get somebody new....
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Analyst/Coordinator
Other Observations & Comments
I remember the person who used to be the manager of my account, but now we have somebody else. Our...
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VP/Other Executive
Functionality and Upgrades
TheraDoc Infection Control Assistant has great reporting and reporting identification. The system...
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Nurse
Functionality and Upgrades
We love TheraDoc Infection Control Assistant; it has been very helpful. It has its quirks too, but...
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Nurse
Service and Support
In terms of the ongoing support, Premier has always been there. They are proactive. Their updates...
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Nurse
ROI / Cost (care and feeding)
In the past, we had Premier's lab modules and the pharmacy module, but we don't have that working...
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Nurse
Functionality and Upgrades
The biggest wish I have for TheraDoc Infection Control Assistant would be direct access to NHSN with...
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CMO
Other Observations & Comments
TheraDoc Infection Control Assistant and other systems from Premier help us identify at-risk...
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Director
Service and Support
The vendor has supported us through the COVID-19 crisis. I am not on the system as much as others...
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Director
Service and Support
The vendor is capable of doing everything I have asked them to do. They have been very attentive....
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Director
Implementation and Training
I would rate the vendor high for the implementation. They came on-site multiple times, and they...
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Director
Implementation and Training
I have had some issues, but I don’t know whether they are with the vendor or with the vendor's IT...
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Director
Functionality and Upgrades
When we heard what the product was going to be able to do, we were ready to sit down and get...
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Director
Interfacing and Integration
The product is excellent at supporting our integration goals. We have not had any major issues with...
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Director
Relationship
The vendor executive involvement is not an issue, but I have only met one of the executives, and it...
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Director
Functionality and Upgrades
I would definitely recommend the vendor. They have given me access to data that I have never had...
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Analyst/Coordinator
Other Observations & Comments
I don’t think there is much of a need for new technology in our case. Some things are moving way...
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Analyst/Coordinator
Service and Support
The solution is a very complex application, and Premier does a very good job of managing it. I can’t...
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Analyst/Coordinator
Functionality and Upgrades
The gaps we have are not with the product but with the way that we use the product. The issues could...
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Analyst/Coordinator
Functionality and Upgrades
I don’t have anything to compare the solution to, but I think it is good and flexible, so I would...
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Analyst/Coordinator
Other Observations & Comments
All of the interoperability is inbound, and that is great. Premier is pretty good at taking in huge...
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Analyst/Coordinator
Service and Support
Every vendor has support issues, but I think Premier’s support model is quite good on the technical...
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Analyst/Coordinator
Other Observations & Comments
I don’t know whether the solution is a long-term plan for us. There is talk about that. Our decision...
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