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TheraDoc Infection Control Assistant
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
Every time there is an upgrade for the solution, Premier sends out a big document that lists all of...
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Manager
TheraDoc Infection Control Assistant is not versatile. We can't customize it. There are some known...
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Director
We have a contact person who we can reach out to, and they help us with the product. The last time...
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Director
The product is really good in terms of saving us time by helping us narrow down our list of patients...
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Director
I would like more hands-on help from the person who does our training. When we onboard a new person,...
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Director
The system really does help a lot. But there are so many more things that the product can do, and...
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Director
As far as new technology goes, the vendor just recently helped us with something that was pretty...
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Manager
We are canceling our association with Premier, and since we are looking at systems, Premier's system...
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Manager
It is extremely easy for me to use Premier's system. It is very intuitive, but I have been using it...
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Manager
My clinical support person with Premier is fabulous. They are not always quick to answer or respond,...
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Manager
One of the things I found negative about Premier is that the technical support team has no knowledge...
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Manager
We had an issue that lasted for an extended period of time where we could not rely on our data. That...
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Manager
If I reached out for training, I think the vendor would probably be willing to do it. I was pretty...
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Manager
We are able to make a list that shows everyone on certain medications. We frequently use that list...
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Manager
If the product has been updated or upgraded, then I haven't noticed any changes to how it appears or...
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Manager
I know that we have had some difficulties in other departments with integration, but I can't speak...
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Manager
It can be a little difficult to learn how to use the system at first. There are so many options, and...
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Manager
Our executive contact with Premier has been great. The vendor’s support people have been great every...
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Manager
TheraDoc Infection Control Assistant is the only way that we would be able to do stewardship here. I...
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Manager
We don't necessarily need new technology from the vendor, but they adjust things for us as needs arise....
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Manager
The vendor is so responsive and receptive. Our vendor consultant is incredible. I can call our...
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Manager
The product is very streamlined. I don't have to jump from one thing to another. I like the direct...
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Director
My hospital is changing their main system. The vendor we are moving to also has an infection control...
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Director
The reporting from TheraDoc Infection Control Assistant is excellent. We can get great, detailed...
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Analyst/Coordinator
We went to TheraDoc Infection Control Assistant after we realized our previous infection control...
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Analyst/Coordinator
Premier has kept the majority of their promises. We do get support when we need it, but Premier...
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Analyst/Coordinator
I wouldn't recommend TheraDoc Infection Control Assistant to anybody. It is unsatisfactory now, and...
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Analyst/Coordinator
I am very happy with TheraDoc Infection Control Assistant. It is very intuitive and simple to use....
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Analyst/Coordinator
Our training has been very flexible and has traveled to various areas to meet the needs of our...
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Analyst/Coordinator
We have asked for a couple of updates related to the interface with our EMR, and those will be...
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Analyst/Coordinator
Premier updates the system with any changes that are made within NSHN on a timely basis. It is just...
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Analyst/Coordinator
When I need to use the support services, the website is very easy to use, and I get a very quick...
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Analyst/Coordinator
The vendor is proactive. Sometimes, they detect CDA upload problems to NHSN or a glitch with the...
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Analyst/Coordinator
We had very good involvement when we were implementing the system. Premier touched base with us. We...
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Analyst/Coordinator
With the reporting in the system and the dashboard capabilities that we have, we can make a...
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Analyst/Coordinator
I recommend TheraDoc Infection Control Assistant to everybody who asks. I tell people that the...
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VP/Other Executive
We are using TheraDoc Infection Control Assistant, and we aren't going to drop the system. It gives...
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VP/Other Executive
We get very good usage in the system. It is heavily used by certain specialties. We are thrilled...
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VP/Other Executive
The vendor executive involvement has been excellent. I don't anticipate any changes to my...
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VP/Other Executive
The vendor has been spot on in terms of delivering new technology. There are some things we have...
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Director
We really haven't used any add-ons or anything, so the cost is decent. When we did an upgrade, we...
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Analyst/Coordinator
I really am reliant on TheraDoc Infection Control Assistant and am almost grateful that we have this...
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Analyst/Coordinator
I would like to see more new features in TheraDoc Infection Control Assistant that are not strictly...
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Analyst/Coordinator
Whenever unexpected issues happen, Premier is very supportive and open to helping us out, even if...
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Analyst/Coordinator
TheraDoc Infection Control Assistant feels a little more formal after the Premier acquisition. It...
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Analyst/Coordinator
I would tell other hospitals considering TheraDoc Infection Control Assistant to understand what the...
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Analyst/Coordinator
It is so hard to predict what is going to happen, but I feel like our satisfaction with TheraDoc...
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Analyst/Coordinator
TheraDoc Infection Control Assistant is part of our long-term plans. The system is where we document...
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Analyst/Coordinator
I am not sure what other products are out there and what the pros and cons of the systems are. I...
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Analyst/Coordinator
Premier doesn't charge for every little thing. They told me they wouldn't charge for our last upgrade....
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Analyst/Coordinator
TheraDoc Infection Control Assistant is good. However, some things are a little funky sometimes. The...
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Analyst/Coordinator
TheraDoc Infection Control Assistant interacts with other systems. Premier's solution is able to...
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Analyst/Coordinator
In some cases, the upgrades have been useful. Our next upgrade is going to be useful for helping us...
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Analyst/Coordinator
There are some issues that should be addressed in upgrades that don't get addressed. In TheraDoc...
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Analyst/Coordinator
TheraDoc Infection Control Assistant doesn't support conditional logic very well. The system pulls...
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Analyst/Coordinator
There are things that aren't easily visible in TheraDoc Infection Control Assistant. The parameters...
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Analyst/Coordinator
Our person from Premier that supports us has made reports for us and been helpful when we have...
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Analyst/Coordinator
Premier is responsive in letting us know when upgrades are coming, but I don't feel like Premier is...
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Analyst/Coordinator
I would recommend that if people have Epic's or Cerner's EMR, then the people should get Epic's or...
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Manager
TheraDoc Infection Control Assistant does predictive analysis for things like sepsis, neurotoxicity,...
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Manager
The implementation resources leave a little to be desired. The pharmacy might flip to something else...
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Manager
The product itself is pretty good. Our sales and support representative is phenomenal. That person...
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Director
We wanted to move off of TheraDoc Infection Control Assistant because the environment was...
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Director
I wish I could give Premier's ongoing support a score higher than the top score. We have had an...
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Director
Premier's product is absolutely tailored. The downside to the system is just that it is not the same...
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Director
If I were talking to one of my colleagues, I would tell them to put all the systems in the market...
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Director
It may be my IT department that is causing issues and blocking communication, but I am not getting...
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Director
With a recent platform change, we have had some issues with TheraDoc Infection Control Assistant....
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Director
Premier’s interaction with tickets is a problem; there is not very good communication regarding what...
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Analyst/Coordinator
The system crashed recently due to a server issue, and there is a lot of data that we can’t get to....
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Analyst/Coordinator
We can pinpoint a lot of the specifics that are difficult to get out of our EMR, so I love the...
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Analyst/Coordinator
From a customer service standpoint, Premier is very helpful and willing to tackle issues that come up....
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Director
We have done a lot of work with antimicrobial stewardship, and the tool has given us the ability to...
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Director
Premier tries to come in and charge us for additional things, but for the most part, they do a good...
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Director
The system can be a little complex, but once people get used to it, it is fine.
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Director
I would give the vendor a very high rating for their ongoing support. They do a wonderful job.
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Analyst/Coordinator
To be very truthful, I have no bad things to say about Premier. I can't say where any improvement...
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Analyst/Coordinator
The infection preventionists love TheraDoc Infection Control Assistant. They love it for sending...
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Analyst/Coordinator
Only our infection control practitioners and physicians are using the system. We are 95% sure that...
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Analyst/Coordinator
Premier has had a little turnover with their executives. Every time I turn around, I get somebody new....
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Analyst/Coordinator
I remember the person who used to be the manager of my account, but now we have somebody else. Our...
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VP/Other Executive
TheraDoc Infection Control Assistant has great reporting and reporting identification. The system...
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Nurse
We love TheraDoc Infection Control Assistant; it has been very helpful. It has its quirks too, but...
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Nurse
In terms of the ongoing support, Premier has always been there. They are proactive. Their updates...
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Nurse
In the past, we had Premier's lab modules and the pharmacy module, but we don't have that working...
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Nurse
The biggest wish I have for TheraDoc Infection Control Assistant would be direct access to NHSN with...
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