TheraDoc Infection Control Assistant
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

ROI / Cost (care and feeding)

Our interventions are documented in TheraDoc Infection Control Assistant. I have those things...

Oct 2022
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Director

Relationship

The vendor does a pretty good job of being flexible and fluid with different circumstances as they arise....

Oct 2022
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Director

Relationship

I can't think of anything that the vendor hasn’t done that they said they would do. And Premier has...

Oct 2022
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Director

Functionality and Upgrades

The vendor has done everything in terms of product quality. We have expanded more sites onto the...

Oct 2022
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Director

Functionality and Upgrades

I don’t know what new technology would help me more than what we currently have. The vendor did a...

Oct 2022
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Director

Service and Support

Any issues we have had with access to the vendor's support are on our end with our own IT...

Oct 2022
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Director

ROI / Cost (care and feeding)

The product does a fantastic job, though if we are talking about value for the money, the solution...

Oct 2022
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Director

Relationship

My main contact for issues is fantastic. That person does a great job. For the entirety of the time...

Oct 2022
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Director

ROI / Cost (care and feeding)

If we didn't have TheraDoc Infection Control Assistant, I would have to probably hire at least a...

Oct 2022
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Director

Functionality and Upgrades

I don't know what would happen if we didn't make the interventions that we make because of the...

Oct 2022
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Director

Other Observations & Comments

We are not sure whether our larger healthcare system will switch us to our own antimicrobial...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

A recent major upgrade we did could have been handled better with regard to end-user education. We...

Sep 2022
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Analyst/Coordinator

Service and Support

We love the vendor's responsiveness to our support needs, both in terms of clinical support and tech...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Overall, the system is not perfect, but it fulfills our needs and still seems superior to other...

Sep 2022
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Manager

Functionality and Upgrades

I like the system; it is user friendly. We can change our criteria measures to meet our needs within...

Aug 2022
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Manager

Lessons Learned

I can build alerts, so the system alerts us to issues that we might want to tap into right away. We...

Aug 2022
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Manager

Implementation and Training

The vendor provides a lot of accessible training materials, and our trainer is readily available....

Aug 2022
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Manager

Service and Support

We get nice support. The support team is responsive and replies to us very quickly, so we know what...

Aug 2022
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Manager

Future Outlook

I am sad to say that we are moving away from the system. If things were up to me, I wouldn't leave...

Aug 2022
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Manager

Technology

Due to the information capture available through TheraDoc Infection Control Assistant, we had a high...

Aug 2022
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Manager

Functionality and Upgrades

When we initially got the system, our surgical site infections went up, but that was a good thing...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Since we started using TheraDoc Infection Control Assistant, our compliance and quality reporting...

Aug 2022
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Manager

Future Outlook

I am very confident in the system’s ability to help with future events in infection control because...

Aug 2022
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Manager

Functionality and Upgrades

A lot of additional features have been added to TheraDoc Infection Control Assistant over the years...

Aug 2022
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Manager

Relationship

We have a wonderful representative from Premier. That person is always ready and available. If we...

Aug 2022
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Manager

Implementation and Training

I am extremely happy with TheraDoc Infection Control Assistant and with our trainer. When I got...

Aug 2022
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Manager

Service and Support

Premier was very prompt and helpful in their responses whenever we needed to set things up and...

Aug 2022
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Manager

ROI / Cost (care and feeding)

The biggest positive of using TheraDoc Infection Control Assistant is the ability to do surveillance...

Aug 2022
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Manager

Service and Support

If we have an issue, we have easy access to internal people and Premier folks that help us resolve...

Aug 2022
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Director

ROI / Cost (care and feeding)

With the product, we drilled down on all of our quality data that we sent to a scorecard for our...

Jun 2022
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Director

Relationship

We have a liaison from the vendor that is assigned to our team. The liaison is eager to help us do...

Jun 2022
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Director

Future Outlook

We are moving to our EMR vendor's product because our organization told us that TheraDoc Infection...

Jun 2022
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Director

Implementation and Training

If I had been asked about the vendor's training in the past, I would have had some really, really...

Jun 2022
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Director

Service and Support

The vendor's ticket process is a little cumbersome. I have to open up the ticket system just to read...

Jun 2022
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Director

Functionality and Upgrades

The product's upgrades have been nice. A lot of the upgrades fall right in line with what the CDC is...

Jun 2022
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Director

Functionality and Upgrades

The reports we can pull out are a nice part of the system. It would be nice if the system had a...

Jun 2022
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Director

ROI / Cost (care and feeding)

TheraDoc Infection Control Assistant is helpful for infection prevention, and it helps to align our...

Jun 2022
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Director

Implementation and Training

Premier has online training available, and that is helpful, but I prefer in-person training. I don't...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We haven’t been dissatisfied with the product. It is pretty easy to use. The product has given us...

Jun 2022
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Director

Functionality and Upgrades

I am not as young as a lot of the other users around me. The system is not very intuitive for me. I...

May 2022
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Director

Service and Support

The vendor's phone support is excellent, but I don't find the vendor to be very proactive in...

May 2022
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Director

Relationship

Overall, we have had a good experience with the system, but it isn't perfect. I don't know that I...

May 2022
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Director

Functionality and Upgrades

We have been on the system for a few years, and we have been really happy with it. We appreciate the...

May 2022
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Director

Functionality and Upgrades

We found the system to be a little tricky with automatic uploads. When the system works perfectly,...

May 2022
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Director

Future Outlook

We are satisfied with the system, but the pressure to consider a different program is beginning to...

May 2022
||
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Director

Functionality and Upgrades

The vendor has mostly delivered on what they told us the product would do. The system fulfills the...

May 2022
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Director

Implementation and Training

I am very impressed by the vendor's onboarding protocol. Their training is very good.

May 2022
||
(0)
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Director

Functionality and Upgrades

With the most recent upgrade, there were some significant changes. The vendor advised us of the...

May 2022
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Manager

Functionality and Upgrades

The system has been one of the best things that have happened to us as far as our workflows go. We...

May 2022
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Manager

ROI / Cost (care and feeding)

We have had cost savings from the system. We used to have to print to fax. This system has...

May 2022
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Manager

Functionality and Upgrades

The recent updates to the system have been really good. Premier automated a lot of our reporting....

May 2022
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Manager

Functionality and Upgrades

There are some things I would like the vendor to improve around auditing. Much of our infection...

May 2022
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Director

Lessons Learned

I would like to see Premier build out executive views that could help management better understand things....

Mar 2022
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Director

Relationship

Premier is a critical partner to us. They are helping us mature our processes to identify how to...

Mar 2022
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Director

Other Observations & Comments

We are unique because we are engaged with several products from Premier to capture data and...

Mar 2022
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Director

Functionality and Upgrades

The workflow in Premier's system is great. It is not cumbersome to understand infection-related...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

TheraDoc Infection Control Assistant does a really good job if people take the time to set it up...

Feb 2022
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Analyst/Coordinator

Future Outlook

We have a pretty robust IT team, but we are a pretty small program. For us, having the product...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Premier just did a big upgrade that refreshed the look of their program. That is fine and great. I...

Feb 2022
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Analyst/Coordinator

Service and Support

The vendor is really good at responding to immediate concerns. If something that has been working...

Feb 2022
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Analyst/Coordinator

Service and Support

Premier is doing poorly with our wish-list items. We can put in tickets for those, but it seems like...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

TheraDoc Infection Control Assistant is the only surveillance software that I have ever used, but I...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

We would love to have a little more autonomy to display data in a way that makes sense to us and is...

Feb 2022
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Manager

Other Observations & Comments

The vendor has many different modules for the system, and each module comes at an extra charge. But...

Feb 2022
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(0)
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Manager

Functionality and Upgrades

The system is relatively easy to use. It fits most of our needs in terms of surveillance, and it is...

Feb 2022
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(0)
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Manager

Functionality and Upgrades

There are different infection reports that we can call in the system based on what we call in. We...

Feb 2022
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Manager

Functionality and Upgrades

The vendor could further improve the surgical denominators in the system. It is not easy for us to...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is really valuable for us when it comes to generating reports. Even if we could go back...

Feb 2022
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Analyst/Coordinator

Service and Support

Over the last few years, we haven't added any additional interfaces to the system. We are just...

Feb 2022
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Analyst/Coordinator

Relationship

Premier is unique because they are really good with their product and they understand the regulatory...

Feb 2022
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Analyst/Coordinator

Implementation and Training

It would be helpful to have more trainings and tutorials about how other organizations are using the...

Feb 2022
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Analyst/Coordinator

Relationship

The solution provides a clinical consultant to help us with the clinical side of our organization....

Feb 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution is very easy to use and troubleshoot. I can see messages in HL7 and work through any...

Feb 2022
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Analyst/Coordinator

Service and Support

The vendor's support people are very proactive and helpful. They respond to us quickly.

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

If I send in a vocab request, I don't have a way to track it. The vendor's people also won't tell me...

Feb 2022
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