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Access info about Infection Control & Monitoring on your dashboard or bookmark under

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TheraDoc Infection Control Assistant Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

We don't necessarily need new technology from the vendor, but they adjust things for us as needs arise....

May 2021
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Manager

The vendor is so responsive and receptive. Our vendor consultant is incredible. I can call our...

May 2021
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(0)
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Manager

The product is very streamlined. I don't have to jump from one thing to another. I like the direct...

May 2021
||
(0)
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Director

My hospital is changing their main system. The vendor we are moving to also has an infection control...

Apr 2021
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(0)
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Director

The reporting from TheraDoc Infection Control Assistant is excellent. We can get great, detailed...

Apr 2021
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(0)
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Analyst/Coordinator

We went to TheraDoc Infection Control Assistant after we realized our previous infection control...

Apr 2021
||
(0)
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Analyst/Coordinator

Premier has kept the majority of their promises. We do get support when we need it, but Premier...

Apr 2021
||
(0)
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Analyst/Coordinator

I wouldn't recommend TheraDoc Infection Control Assistant to anybody. It is unsatisfactory now, and...

Apr 2021
||
(0)
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Analyst/Coordinator

I am very happy with TheraDoc Infection Control Assistant. It is very intuitive and simple to use....

Apr 2021
||
(0)
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Analyst/Coordinator

Our training has been very flexible and has traveled to various areas to meet the needs of our...

Apr 2021
||
(0)
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Analyst/Coordinator

We have asked for a couple of updates related to the interface with our EMR, and those will be...

Apr 2021
||
(0)
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Analyst/Coordinator

Premier updates the system with any changes that are made within NSHN on a timely basis. It is just...

Apr 2021
||
(0)
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Analyst/Coordinator

When I need to use the support services, the website is very easy to use, and I get a very quick...

Apr 2021
||
(0)
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Analyst/Coordinator

The vendor is proactive. Sometimes, they detect CDA upload problems to NHSN or a glitch with the...

Apr 2021
||
(0)
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Analyst/Coordinator

We had very good involvement when we were implementing the system. Premier touched base with us. We...

Apr 2021
||
(0)
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Analyst/Coordinator

With the reporting in the system and the dashboard capabilities that we have, we can make a...

Apr 2021
||
(0)
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Analyst/Coordinator

I recommend TheraDoc Infection Control Assistant to everybody who asks. I tell people that the...

Apr 2021
||
(0)
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VP/Other Executive

We are using TheraDoc Infection Control Assistant, and we aren't going to drop the system. It gives...

Feb 2021
||
(0)
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VP/Other Executive

We get very good usage in the system. It is heavily used by certain specialties. We are thrilled...

Feb 2021
||
(0)
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VP/Other Executive

The vendor executive involvement has been excellent. I don't anticipate any changes to my...

Feb 2021
||
(0)
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VP/Other Executive

The vendor has been spot on in terms of delivering new technology. There are some things we have...

Feb 2021
||
(0)
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Director

We really haven't used any add-ons or anything, so the cost is decent. When we did an upgrade, we...

Feb 2021
||
(0)
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Analyst/Coordinator

I really am reliant on TheraDoc Infection Control Assistant and am almost grateful that we have this...

Feb 2021
||
(0)
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Analyst/Coordinator

I would like to see more new features in TheraDoc Infection Control Assistant that are not strictly...

Feb 2021
||
(0)
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Analyst/Coordinator

Whenever unexpected issues happen, Premier is very supportive and open to helping us out, even if...

Feb 2021
||
(0)
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Analyst/Coordinator

TheraDoc Infection Control Assistant feels a little more formal after the Premier acquisition. It...

Feb 2021
||
(0)
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Analyst/Coordinator

I would tell other hospitals considering TheraDoc Infection Control Assistant to understand what the...

Feb 2021
||
(0)
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Analyst/Coordinator

It is so hard to predict what is going to happen, but I feel like our satisfaction with TheraDoc...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

TheraDoc Infection Control Assistant is part of our long-term plans. The system is where we document...

Feb 2021
||
(0)
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Analyst/Coordinator

I am not sure what other products are out there and what the pros and cons of the systems are. I...

Feb 2021
||
(0)
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Analyst/Coordinator

Premier doesn't charge for every little thing. They told me they wouldn't charge for our last upgrade....

Feb 2021
||
(0)
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Analyst/Coordinator

TheraDoc Infection Control Assistant is good. However, some things are a little funky sometimes. The...

Feb 2021
||
(0)
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Analyst/Coordinator

TheraDoc Infection Control Assistant interacts with other systems. Premier's solution is able to...

Feb 2021
||
(0)
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Analyst/Coordinator

In some cases, the upgrades have been useful. Our next upgrade is going to be useful for helping us...

Feb 2021
||
(0)
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Analyst/Coordinator

There are some issues that should be addressed in upgrades that don't get addressed. In TheraDoc...

Feb 2021
||
(0)
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Analyst/Coordinator

TheraDoc Infection Control Assistant doesn't support conditional logic very well. The system pulls...

Feb 2021
||
(0)
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Analyst/Coordinator

There are things that aren't easily visible in TheraDoc Infection Control Assistant. The parameters...

Feb 2021
||
(0)
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Analyst/Coordinator

Our person from Premier that supports us has made reports for us and been helpful when we have...

Feb 2021
||
(0)
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Analyst/Coordinator

Premier is responsive in letting us know when upgrades are coming, but I don't feel like Premier is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would recommend that if people have Epic's or Cerner's EMR, then the people should get Epic's or...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

TheraDoc Infection Control Assistant does predictive analysis for things like sepsis, neurotoxicity,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation resources leave a little to be desired. The pharmacy might flip to something else...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product itself is pretty good. Our sales and support representative is phenomenal. That person...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

We wanted to move off of TheraDoc Infection Control Assistant because the environment was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wish I could give Premier's ongoing support a score higher than the top score. We have had an...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Premier's product is absolutely tailored. The downside to the system is just that it is not the same...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I were talking to one of my colleagues, I would tell them to put all the systems in the market...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It may be my IT department that is causing issues and blocking communication, but I am not getting...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With a recent platform change, we have had some issues with TheraDoc Infection Control Assistant....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Premier’s interaction with tickets is a problem; there is not very good communication regarding what...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system crashed recently due to a server issue, and there is a lot of data that we can’t get to....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We can pinpoint a lot of the specifics that are difficult to get out of our EMR, so I love the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

From a customer service standpoint, Premier is very helpful and willing to tackle issues that come up....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have done a lot of work with antimicrobial stewardship, and the tool has given us the ability to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Premier tries to come in and charge us for additional things, but for the most part, they do a good...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system can be a little complex, but once people get used to it, it is fine.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the vendor a very high rating for their ongoing support. They do a wonderful job.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

To be very truthful, I have no bad things to say about Premier. I can't say where any improvement...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The infection preventionists love TheraDoc Infection Control Assistant. They love it for sending...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Only our infection control practitioners and physicians are using the system. We are 95% sure that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Premier has had a little turnover with their executives. Every time I turn around, I get somebody new....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I remember the person who used to be the manager of my account, but now we have somebody else. Our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

TheraDoc Infection Control Assistant has great reporting and reporting identification. The system...

Nov 2020
||
(0)
 Thank you  Helpful

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Nurse

We love TheraDoc Infection Control Assistant; it has been very helpful. It has its quirks too, but...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

In terms of the ongoing support, Premier has always been there. They are proactive. Their updates...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

In the past, we had Premier's lab modules and the pharmacy module, but we don't have that working...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The biggest wish I have for TheraDoc Infection Control Assistant would be direct access to NHSN with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

TheraDoc Infection Control Assistant and other systems from Premier help us identify at-risk...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has supported us through the COVID-19 crisis. I am not on the system as much as others...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is capable of doing everything I have asked them to do. They have been very attentive....

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would rate the vendor high for the implementation. They came on-site multiple times, and they...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have had some issues, but I don’t know whether they are with the vendor or with the vendor's IT...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we heard what the product was going to be able to do, we were ready to sit down and get...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is excellent at supporting our integration goals. We have not had any major issues with...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor executive involvement is not an issue, but I have only met one of the executives, and it...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would definitely recommend the vendor. They have given me access to data that I have never had...

May 2020
||
(0)
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 or  to see details.

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