TheraDoc Infection Control Assistant Comments

 

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Commentary Summary

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User Commentary

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Director

Service and Support

The vendor has supported us through the COVID-19 crisis. I am not on the system as much as others...

May 2020
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Director

Service and Support

The vendor is capable of doing everything I have asked them to do. They have been very attentive....

May 2020
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Director

Implementation and Training

I would rate the vendor high for the implementation. They came on-site multiple times, and they...

May 2020
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Director

Implementation and Training

I have had some issues, but I don’t know whether they are with the vendor or with the vendor's IT...

May 2020
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Director

Functionality and Upgrades

When we heard what the product was going to be able to do, we were ready to sit down and get...

May 2020
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Director

Interfacing and Integration

The product is excellent at supporting our integration goals. We have not had any major issues with...

May 2020
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Director

Relationship

The vendor executive involvement is not an issue, but I have only met one of the executives, and it...

May 2020
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Director

Functionality and Upgrades

I would definitely recommend the vendor. They have given me access to data that I have never had...

May 2020
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Analyst/Coordinator

Other Observations & Comments

I don’t think there is much of a need for new technology in our case. Some things are moving way...

Apr 2020
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Analyst/Coordinator

Service and Support

The solution is a very complex application, and Premier does a very good job of managing it. I can’t...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The gaps we have are not with the product but with the way that we use the product. The issues could...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I don’t have anything to compare the solution to, but I think it is good and flexible, so I would...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

All of the interoperability is inbound, and that is great. Premier is pretty good at taking in huge...

Apr 2020
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Analyst/Coordinator

Service and Support

Every vendor has support issues, but I think Premier’s support model is quite good on the technical...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

I don’t know whether the solution is a long-term plan for us. There is talk about that. Our decision...

Apr 2020
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Manager

Functionality and Upgrades

The product is used for antimicrobial stewardship, microbiology lab results, vital signs, and other...

Jan 2020
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Manager

Functionality and Upgrades

We do work in the product side by side with the EMR because some things can only be found in the...

Jan 2020
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Manager

Other Observations & Comments

I would like if all the users of the product had a meeting. That would be great. It would be nice to...

Jan 2020
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Manager

Functionality and Upgrades

I think that Premier keeps most of their promises to us. I lean toward saying that. Premier delivers...

Jan 2020
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Manager

Other Observations & Comments

The training is fabulous, and the person that does it is wonderful. We are a health system with...

Jan 2020
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Manager

Service and Support

We found out that our support person wasn't a nurse and hadn't practiced infection prevention, and...

Jan 2020
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Manager

Service and Support

There is so much willingness and availability of support from Premier, but I have found that some of...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

Premier keeps us informed about what is going to be in the upgrades and any ongoing issues that...

Jan 2020
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Manager

Relationship

We are working with Premier to find a way to communicate some information from the system. That is a...

Jan 2020
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Manager

Other Observations & Comments

There are some things Premier could do to bring up their scores. Those things are small and wouldn't...

Jan 2020
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Manager

Other Observations & Comments

We had a problem opening some of the worksheets that are automatically created by the product. When...

Jan 2020
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Manager

Functionality and Upgrades

With frequent use, we learn our way around the system, and we can get where we need to be plenty...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

Not all the new technology is in the system, but Premier tries hard to focus on the biggest things...

Jan 2020
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Manager

Functionality and Upgrades

The product is great and is very useful for infection surveillance and reporting. Overall, we have...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Premier's product is absolutely a part of our long-term plans. I still interact with the software on...

Jan 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We had to pay for the system upgrades before we got them, but I am very happy with TheraDoc...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

I am definitely satisfied with the effectiveness of the ongoing training. We won’t let the vendor...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The biggest highlight with TheraDoc Infection Control Assistant is that it allows us to have...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

Support from Premier is okay. It isn’t always the best. We use the vendor’s ticketing portal, and...

Jan 2020
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Analyst/Coordinator

Service and Support

Premier does very little in terms of proactive work. We are always finding errors and alerting...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The outcome we receive from the system is having the ability to document all of our outcomes. The...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

I would tell people looking at the system to be aware of what goes into what they are doing and be...

Jan 2020
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Analyst/Coordinator

Implementation and Training

I appreciate that the main trainer we have had from Premier is an expert in the field of infection prevention....

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system works as advertised, but there are limits to it, particularly in terms of our ability to...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

A lot of work has been done on the system, and that work has been particularly reflected around the...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Overall, the system does much of what we need it to do. It is not flawless. There are a number of...

Jan 2020
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Physician

Lessons Learned

Whether I would recommend the system would depend on what systems people already have in place. If...

Jan 2020
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Physician

Implementation and Training

When TheraDoc initially implements their systems, there is a lot of validation that needs to be done...

Jan 2020
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Physician

Technology

One of the modules we use was a little slow, and that was a problem. The issue interfered with some...

Jan 2020
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Physician

Implementation and Training

There have been a lot of promises for ongoing, individual training from TheraDoc, but I don't think...

Jan 2020
 Helpful

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Physician

Service and Support

Working with TheraDoc's support could be a full-time job for me. Instead, we have a couple of...

Jan 2020
 Helpful

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VP/Other Executive

Service and Support

Premier has been a long-term partner with our health system. One of the best parts of working with...

Dec 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We use the system all the time. We get some antimicrobial use out of it in terms of defined daily...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

A great case study with the system revolves around the flu. As we come back into flu season, we run...

Dec 2019
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VP/Other Executive

Other Observations & Comments

Our enterprise vendor has an infection control module that we are just starting to look at, and if...

Dec 2019
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Manager

Interfacing and Integration

A certain EMR and TheraDoc Infection Control Assistant don't interface as well as some other EMRs do....

Dec 2019
 Helpful

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Manager

Implementation and Training

The last implementation that we did with TheraDoc Infection Control Assistant was very major and...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

TheraDoc Infection Control Assistant is certainly more complicated than our previous software....

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

When NHSN or CDC makes a change to a definition, Premier has to rush to update the software, and...

Dec 2019
 Helpful

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Manager

Relationship

Premier is very quick to respond to us, particularly when we have something that is high priority....

Dec 2019
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Manager

Relationship

I have met Premier executives. They came here and wanted to see how we were doing and how the...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

TheraDoc Infection Control Assistant has served us well and is working as advertised. We open the...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

Premier tries to keep their promises related to TheraDoc Infection Control Assistant, but they...

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Premier does create new functionality, but we don't buy it. The vendor nickel-and-dimes. I wish they...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

The system has changed the way we do things. Before, we were pretty much on paper, so the system is...

Dec 2019
 Helpful

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Manager

Relationship

Premier has a wonderful team. The people that work for the company are great and accommodating. Our...

Dec 2019
 Helpful

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Manager

Implementation and Training

The training from Premier was funky at best. Part of the problem with the implementation was that...

Dec 2019
 Helpful

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Manager

Implementation and Training

There is a problem with the training. It is free online, but online training isn't the same as...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

The system isn't as easy to use as it could be. We would love for the system to do validations for...

Dec 2019
 Helpful

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Manager

Service and Support

Premier doesn't seem to be proactive. If a new test were ordered, somebody would figure that out...

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

If we had the choice between not having the Premier system and having it, I would purchase the...

Dec 2019
 Helpful

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Manager

Relationship

Premier has been very responsive to our developmental needs, but they haven't been able to hit...

Dec 2019
 Helpful

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Manager

Service and Support

Premier has been really responsive to helping us problem solve. Our EMR is very unique, so Premier...

Dec 2019
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Manager

Functionality and Upgrades

We have asked Premier for some custom functionality that would make things easier for us. The...

Dec 2019
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Manager

Service and Support

We have had a lot of issues with getting our interfaces up and running. But we have had a good...

Dec 2019
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Manager

Service and Support

Premier isn't always able to meet our requests, but they do acknowledge them and look into them to...

Dec 2019
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Manager

Functionality and Upgrades

Premier has definitely helped us streamline the product. Before we had it, we used paper chart...

Dec 2019
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Director

Technology

The application itself is clunky. The user interface is very complex, but it isn’t intuitive. The...

Dec 2019
 Helpful

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Director

Service and Support

The Premier people that we work with daily like the clinical advisors and the people at the help...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Premier is not any worse than anybody else with what they charge. From other contracts I have seen,...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

The reporting capabilities are horrid from what I have seen. There isn’t anything for new IT people...

Dec 2019
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Director

Technology

The ability to do multiple alerts with some of the different organisms hasn’t worked as promised...

Dec 2019
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Director

Functionality and Upgrades

I would not buy the product again; I would go with a product that is more robust and a lot easier to...

Dec 2019
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Director

Functionality and Upgrades

In general, our infection preventionists are familiar with the system and use it. The preventionists...

Dec 2019
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Director

Functionality and Upgrades

Issues really come in several times a year when there are any announced or unannounced upgrades to...

Dec 2019
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Director

Functionality and Upgrades

In our previous EHR, we built out the reporting functionality and the system architecture so we...

Dec 2019
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Director

ROI / Cost (care and feeding)

Premier is willing to do things for us like make changes to TheraDoc Infection Control Assistant or...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

We would like to be able to personally use TheraDoc Infection Control Assistant for microbiologic...

Dec 2019
 Helpful