SES Notify Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
From an implementation standpoint, we haven't really had any issues. The system was very smooth. SES...
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Culture, Loyalty
There are a couple of areas that I think we are looking at supporting, but Secure Exchange Solutions...
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Value
Secure Exchange Solutions avoids charging for every little thing. We pay an annual fee. I feel like...
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Product
We only use SES Notify for one thing. The vendor hasn't delivered new technology, and we haven't...
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Relationship, Product
The system works. It is very stable though. If there were an issue, I don't think the vendor would...
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Loyalty, Value
I would buy SES Notify again. Everything we have received has been great for the price. However, SES...
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Operations
We just did some retraining on SES Notify. And Secure Exchange Solutions was very good on that....
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Product
I like SES Notify's seamless communication with outside providers. The functionality that Secure...
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Relationship, Product
Normally with Secure Exchange Solutions, things get resolved relatively quickly.
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Product
Supporting our integration goals is one of the primary things that SES Notify does. It is not super...
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Product
The end users don't deal with SES Notify so much because it is a back-end product, but for our...
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Operations
SES Notify's rollout was pretty good. We can send specific feeds to Secure Exchange Solutions. We...
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Product
Secure Exchange Solutions runs very smoothly day to day, and we rarely need to interact with it.
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Relationship, Product
On the technical side of Secure Exchange Solutions, I would like to see more management and...
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Relationship
We are in a queue with other clients, and so even when we have narrower timelines, we may be at the...
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Product
I would continue to use Secure Exchange Solutions' program. The vendor definitely has a spot in this...
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Product, Value
Secure Exchange Solutions' software does a really good job of scrubbing out things that are not...
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Loyalty
Right now, Secure Exchange Solutions is giving us the things that we need. They have been very easy...
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Relationship, Product
Secure Exchange Solutions is extremely customer- and client-oriented. They are very focused on how...
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Loyalty
Secure Exchange Solutions' work is part of our process. We plan for use of Secure Exchange...
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Culture
Secure Exchange Solutions has been very good in terms of negotiating. Something didn't work out for...
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Culture, Value
Secure Exchange Solutions' pricing model is a challenge for us. As they operationalized their...
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Loyalty
Secure Exchange Solutions does a good job, but there are a lot of other options out in the market...
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Product
One wish-list item I want to have in SES Notify is a dashboard or a visual UI. Things that would...
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Loyalty, Product
SES Notify’s patient matching that they are using is less than desired, but it does the basics. The...
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Operations
SES Notify isn’t super complicated, so I don't really know that ongoing training is needed. I don't...
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Relationship, Product
SES Notify has always been tried and true. Secure Exchange Solutions is a solid organization. We...
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Operations
Secure Exchange Solutions could have improved implementation in just overall documentation. I think...
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Relationship, Product
We get regular updates to the direct addresses for SES Notify, so upgrades are pretty seamless from...
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Product
SES Notify helps us share patient-visit information with other providers electronically, even if...
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Relationship, Product
SES Notify works well with the EHR. Secure Exchange Solutions provides the direct addresses. When we...
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Relationship
The Secure Exchange Solutions support is outstanding. Our customer success manager is very...
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Culture, Loyalty
Years ago, we wanted to implement an encounter notification solution, so we did an RFP with multiple...
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Operations, Product
As we use applications, we learn how they function over time. The vendor had done studies on their...
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Relationship
SES Notify works and provides a good service. It helps with knowing when patients have hospital...
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Relationship, Product
SES Notify is lacking. It is limited in how the vendor can provide alert output files. The vendor...
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Relationship, Value
The support hasn't been great. Secure Exchange Solutions has handed our account to several project...
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Value
The vendor helped us stand SES Notify up, but then they wanted to charge us for recurring...
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Loyalty
We have a different relationship with the new vendor we are moving to who already provides good...
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Relationship
We haven't talked to any of the executives in quite some time. We need to escalate things to them to...
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Operations, Value
I don't think a vendor should charge people for the setup of the service if the vendor isn't giving...
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Operations
The training wasn't the greatest. For the way that we are using the system, we have to have...
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Product
Making the system easier to use comes down to the data normalization. The vendor has made a lot of...
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Product
I'm not sure the areas where SES Notify is not meeting my needs are completely within Secure...
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Relationship
Secure Exchange Solutions is not only pretty cutting-edge but also willing to take ideas from us. If...
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Relationship
Secure Exchange Solutions is fantastic. Their web support has been fantastic. Also, I have worked...
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Relationship, Product
Secure Exchange Solutions has greatly improved in terms of proactive service over the years. Because...
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Product
Secure Exchange Solutions could have an easier plug-and-play solution to help with some of the...
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Relationship, Product
I have and will continue to offer SES Notify to others. It is a unique solution. There are other...
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Operations
The training that we have to do is very minimal. It is very hands-off for us. It is basically just...
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Product
We primarily use the product because of federal mandates, and it does what it needs to. We have...
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Relationship
The vendor is very reputable. I like everything they do, and they are very helpful. They always...
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Operations
We had one small project with SES Notify, and it worked pretty well.
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Loyalty, Product
We probably wouldn’t buy SES Notify again because we don't have a need for a platform like it...
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Value
Some things had relatively high costs for implementation with Secure Exchange Solutions. We got to...
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Product
Secure Exchange Solutions is pretty detailed about use cases and getting them live. I don't think...
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Relationship
Secure Exchange Solutions has always been involved. We have account representatives and people who...
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Product
Secure Exchange Solutions basically offers one service, and they deliver that to us. There isn't...
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Relationship
Secure Exchange Solutions is a good partner to have. They have a very good team. Secure Exchange...
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Loyalty, Operations
Our implementation was rocky. It didn't go as smoothly as our other implementation. We started our...
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Product
I like the cloud-based aspect of SES Notify. I don't have an overhead of servers in-house trying to...
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Product
The one thing that I am struggling with is how messages look in SES Notify and how we review and...
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Operations
The vendor's support seems good so far, and the implementation was really quite smooth. Our...
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