Symplast Commentary

Filtered view: All

I want Symplast to succeed because that would help us succeed, and it would help alleviate a lot of...

Symplast is very fair on charges. The ongoing charges are listed, and nothing balloons. However, we...

The number-one goal we have is to get the hell away from Symplast. We will never recommend it to...

One concern we have with Symplast is data migration. We are going to pay extra to bring data from...

Someone at Symplast warned us that it is extremely cumbersome to implement something new. The vitals...

We can send automatic text messages, but we can’t send or receive faxes. We have been on the...

The person from Symplast assigned to our account is good if I engage and ask for an update. I have a...

Symplast says they do digital signatures right now, but we can’t do them the way we want them to be...

We've realized better reporting and patient nurturing. We like that notes put into our CRM system go...

Sometimes the support from certain agents isn't super helpful, and the follow-up is a little slow....

Symplast’s trainings are really good; they've only gotten better. Their support people are great...

I wish there were some things with reporting that were a little bit more streamlined and better....

We like having Symplast. We feel like Symplast has grown a lot, and instead of needing three...

The charging structure just changed, and our fee went up. We used to pay a fee per user, and now we...

We had a little hiccup for a minute with Symplast’s charges, but we're good. Things were resolved in...

When it comes to resolving tickets that we submit, Symplast takes a long time to take care of them....

Symplast has completely transformed how I manage my practice. Their EMR is hands down the most...

I like the ease of use of Symplast. I like the ambient AI that listens and records conversations and...

I feel like we have a good deal with Symplast. There are add-ons that we haven't taken advantage of,...

While Symplast’s training is very thorough, how we choose to participate in it is probably our...

Symplast’s support team is very responsive. My direct contact at Symplast changed the way I thought...

Symplast could improve the view of the calendar. When someone has multiple providers under one...

Improvements to Symplast’s point of sale (POS) products would be nice and would make our jobs a...

I would like Symplast to allow the point of sale to be connected to desktop or laptop computers....

I would have rated Symplast’s proactive service a lot lower a couple of years ago, but I think that...

I feel heard by Symplast. Anytime we ask for something, it ends up happening, but it normally takes...

I would tell others looking at Symplast that their customer service team is really responsive. I...

I like that Symplast's system does just about everything. I like that there are some user-friendly...

I don't know if there is something in the settings or if I just haven't been introduced to it yet,...

In general, Symplast's customer support people answer the phone, and they try to help us through our...

Every EMR has its strengths and weaknesses, but overall, the staff members find Symplast's system...

As far as usefulness is concerned, there are a couple of things that I would like to modify in...

If we were to do our payments directly through Symplast's system, that would be a great added...

One thing that the competitors of Symplast at least initially didn't account for, and now they do,...

Given what I experienced with the previous competitors on the aspect of cost and company...

The cool thing about Symplast is that they send us updated emails on their plans for the future....

I think Symplast’s creator worked in my specialty, can comprehend what we go through daily, and...

Symplast’s competitors build their platforms and never adjust, change, or advance them. Symplast is...

When I have asked for improvements from Symplast, they have actually done it, so that is cool....

Symplast’s training is very good. Every time we get a new employee, Symplast has videos. We put our...

I have dealt with Symplast’s competitors, and I feel like Symplast is more conducive to my...

As Symplast enhances and changes features, they should stay close to end users and communicate with...

When we need support from Symplast, we will generally use email. If there is an emergency or if...

Symplast's system is easy to learn to use. I am not an expert, but I feel like Symplast has improved...

We are very grateful for the additional support and guidance that we receive from Symplast. Without...

We like that things are accessible from anywhere in Symplast's app. Symplast's system is an...

There are a lot of timelines that get moved around when it comes to feature requests and bug fixes....

The system is even excellent for plastic surgeons and spa owners. Symplast's system is easy to use,...

One feature that would be immensely helpful to us would be patient retention reports. Tracking...

Some updates cause end-user issues, particularly with charting and scheduling. While some of those...