Symplast Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship, Product
When it comes to resolving tickets that we submit, Symplast takes a long time to take care of them....
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Relationship, Product
Symplast has completely transformed how I manage my practice. Their EMR is hands down the most...
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Relationship, Product
I like the ease of use of Symplast. I like the ambient AI that listens and records conversations and...
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Relationship, Product
I feel like we have a good deal with Symplast. There are add-ons that we haven't taken advantage of,...
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Operations
While Symplast’s training is very thorough, how we choose to participate in it is probably our...
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Relationship
Symplast’s support team is very responsive. My direct contact at Symplast changed the way I thought...
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Product
Symplast could improve the view of the calendar. When someone has multiple providers under one...
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Product
Improvements to Symplast’s point of sale (POS) products would be nice and would make our jobs a...
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Loyalty, Product
I would like Symplast to allow the point of sale to be connected to desktop or laptop computers....
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Relationship
I would have rated Symplast’s proactive service a lot lower a couple of years ago, but I think that...
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Value
I feel heard by Symplast. Anytime we ask for something, it ends up happening, but it normally takes...
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Relationship
I would tell others looking at Symplast that their customer service team is really responsive. I...
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Relationship, Product
I like that Symplast's system does just about everything. I like that there are some user-friendly...
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Relationship, Product
I don't know if there is something in the settings or if I just haven't been introduced to it yet,...
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Relationship
In general, Symplast's customer support people answer the phone, and they try to help us through our...
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Product
Every EMR has its strengths and weaknesses, but overall, the staff members find Symplast's system...
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Product
As far as usefulness is concerned, there are a couple of things that I would like to modify in...
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Value
If we were to do our payments directly through Symplast's system, that would be a great added...
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Product
One thing that the competitors of Symplast at least initially didn't account for, and now they do,...
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Relationship
Given what I experienced with the previous competitors on the aspect of cost and company...
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Relationship
The cool thing about Symplast is that they send us updated emails on their plans for the future....
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Product
I think Symplast’s creator worked in my specialty, can comprehend what we go through daily, and...
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Relationship, Product, Value
Symplast’s competitors build their platforms and never adjust, change, or advance them. Symplast is...
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Loyalty, Relationship, Product
When I have asked for improvements from Symplast, they have actually done it, so that is cool....
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Operations
Symplast’s training is very good. Every time we get a new employee, Symplast has videos. We put our...
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Product, Value
I have dealt with Symplast’s competitors, and I feel like Symplast is more conducive to my...
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Relationship, Product
As Symplast enhances and changes features, they should stay close to end users and communicate with...
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Relationship
When we need support from Symplast, we will generally use email. If there is an emergency or if...
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Operations, Product
Symplast's system is easy to learn to use. I am not an expert, but I feel like Symplast has improved...
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Relationship, Value
We are very grateful for the additional support and guidance that we receive from Symplast. Without...
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Product
We like that things are accessible from anywhere in Symplast's app. Symplast's system is an...
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Relationship, Product
There are a lot of timelines that get moved around when it comes to feature requests and bug fixes....
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Product
The system is even excellent for plastic surgeons and spa owners. Symplast's system is easy to use,...
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Product, Value
One feature that would be immensely helpful to us would be patient retention reports. Tracking...
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Product
Some updates cause end-user issues, particularly with charting and scheduling. While some of those...
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Value
Symplast has released two new things: their CRM tool and their AI offering. They have super cool...
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Product, Value
For what Symplast does natively with integration for something like credit card functionality, I...
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Operations
Symplast is super friendly. They answer our phone calls. However, during the implementation, we got...
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Culture
The salespeople were very overconfident in what the Symplast system could do. If they had been very...
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Relationship
The phone support at Symplast is great. Their support agents do a really good job.
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Operations
The initial training was good. The ongoing training has been a problem. Symplast has a website...
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Value
Symplast is trying to balance what they can include and what adds additional value that they can...
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Loyalty
I have recommended Symplast. Once we know the limitations and the box that it plays in, it is good....
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Operations
Our new people can come in and pick Symplast up pretty quickly. Learning additional things takes a...
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Product
Symplast was not very transparent about what their system could do. The system is great for a...
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Relationship, Product
Right now, I have several product requests in Symplast’s product development road map and queue....
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Relationship
I have called Symplast several times to let them know that there is a bug or that I can't log in to...
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Relationship
I have a good working relationship with several people at Symplast’s organization. None of them are...
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Loyalty
As long as Symplast keeps doing what they say they are going to do and that keeps working, then the...
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Relationship, Product
It pains me to give Symplast a low score on overall product quality. They do fix things eventually....
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Culture, Value
Symplast did recently change their pricing structure, and we are now charged per logged user....
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Loyalty, Product
We would like to see Symplast be a little more user-friendly for spas. Symplast is more geared...
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Relationship
I have met with Symplast’s executives. They are great. I got an email from the vendor when there was...
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Product
Symplast could beef up their reporting and the ease of finding certain reports. Also, Symplast’s...
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Operations
Symplast changed their training up a little, but they do a good job with it. For training, they send...
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Relationship, Product
Symplast is improving a lot with integration. The intake system that the solution is integrated with...
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Relationship
I have recommended Symplast several times. I tell others that the solution is easy to use. The...
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Relationship
Jumping into a web issue with Symplast is never great. Sometimes I feel like I'm talking to an AI...
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Product
There are a couple of things that we have struggled with the most. One is the change of Symplast’s...
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Relationship
Symplast makes a very diligent attempt to keep all promises. The problem is that they do only 80% of...
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Operations
The problem with training over the years has been that Symplast updates the software so frequently...
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Operations, Product
The system probably does the majority of what we need, especially right now with CRM stuff, but that...
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Relationship
Sometimes Symplast is proactive, and sometimes they are not. There are some people in the...
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Relationship
I have direct access to senior leaders at Symplast. If I have to, I can reach their personal phones,...
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Loyalty, Relationship
In my position, I would buy Symplast again because the product is what the leader of my organization...
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Value
When we call Symplast and need them on a video call to explain something, they don't charge because...
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Loyalty
We gave Symplast a try because their system is an Apple-based product, and Apple computers are more...
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Product
Symplast's system has no way to take down vitals like oxygen content, blood pressure, and weight....
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Relationship
We get to hear about all the dirt inside Symplast all the time. If I’m paying them, I don’t want to...
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Product
If someone has never experienced surgery, they might feel more comfortable having a significant...
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Relationship, Product
I’m not happy with Symplast. We don’t have many positive things to say. There has been excuse after...
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Relationship, Product
We are done with Symplast; they are a “!#$%&” company. There is “!#$%&” software and “!#$%&” tech...
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Product
Symplast is a Mac-based program that is pretty easy to use. It integrates really well for the...
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Relationship
Symplast needs to improve the formatting of the templates and text that we put into the notes. The...
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Value
Symplast hasn’t kept their promises as far as formatting goes. We have to pay for some of the fonts...
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Product
There are pain points that are not easily addressed, such as payment notifications and automatic...
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Loyalty
We really like Symplast's solution. We like the contact with the patients through Symplast's app....
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Relationship
I deal with Symplast if we have an issue or something like that. I just send the support team an...
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Commentary Summary
Comment Type Breakout