Symplast Commentary

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I’ve been very happy with the AI note-taker. There are a few tweaks I would suggest to Symplast, but...

I haven’t actually participated in a training program in a long time, so I’m going off staff...

Symplast has been very good about reaching out and talking to us. I feel like they really know who...

We use Symplast as our direct booking site so that we're able to see patients when they're...

Symplast is kind of our end-all-be-all platform. If it goes down, we can't operate. We use it day in...

Symplast is really easy to use for the front desk people. But I know Symplast like the back of my...

When we book appointments in Symplast, the location, the service, and the billing location have to...

Symplast is actually awesome. They're extremely responsive. We can email them or call. We get an...

Symplast has Symplast University, and I feel like that needs to be amped up because sometimes I ask...

Symplast has a great relationship with us, and they've helped us. They are really easy to work with,...

I have an issue with the inventory. It's probably not set up properly because it changed multiple...

If we specifically ask for training in certain areas, the vendor does have Symplast University, but...

Symplast is really working on development and innovation. There are still some things we've asked...

Symplast has some features that we're not using because they're an additional cost. We end up using...

The benefit of having multiple solutions from Symplast is that everything is in one spot. I like...

Sometimes I feel like turnover is an issue with our care manager. I've had some really good ones,...

Symplast’s support people are pretty good. They're usually really quick to get back to us on issues.

There's a saying that says that democracy is the worst form of government, but it's better than all...

Symplast's photo management is a good system. The scheduling is okay. The AI has struggled, but I...

One of the things that I've talked to my representative about for over a year now that we just can't...

I would maybe buy Symplast again. I was never in love with Symplast. The owner overrode me with it....

The problem that I've had with the training in the past is that it falls out of date, though I...

I think the vendor's pricing is fair, but they could also reduce the price.

Symplast breaks more things than they fix. Every time they have a rollout, something else breaks...

We have multiple solutions from Symplast, and that is fantastic because everything is in one place....

Some of the software features are kind of cumbersome to use in our everyday work life. In terms of...

When we start out, there's more training, but then we're given access to a library that has some...

There's a lot of turnover in our Symplast contact person, and the vendor appears to be sending some...

We love Symplast.

The Symplast system is a lot more user friendly and mobile friendly than our previous solution. We...

Symplast's product innovation is second to none. The system has streamlined my day-to-day...

Symplast could expand the product. It uses AI to improve billing and coding capabilities and to...

The system has transformed, improved, and rejuvenated my practice like no other tool in practice management....

I have emphasized that the days of slow SaaS are over. The vendor needs mobile teams to facilitate...

Symplast has revolutionized our practice.

I want Symplast to succeed because that would help us succeed, and it would help alleviate a lot of...

Symplast is very fair on charges. The ongoing charges are listed, and nothing balloons. However, we...

The number-one goal we have is to get the hell away from Symplast. We will never recommend it to...

One concern we have with Symplast is data migration. We are going to pay extra to bring data from...

Someone at Symplast warned us that it is extremely cumbersome to implement something new. The vitals...

We can send automatic text messages, but we can’t send or receive faxes. We have been on the...

The person from Symplast assigned to our account is good if I engage and ask for an update. I have a...

Symplast says they do digital signatures right now, but we can’t do them the way we want them to be...

We've realized better reporting and patient nurturing. We like that notes put into our CRM system go...

Sometimes the support from certain agents isn't super helpful, and the follow-up is a little slow....

Symplast’s trainings are really good; they've only gotten better. Their support people are great...

I wish there were some things with reporting that were a little bit more streamlined and better....

We like having Symplast. We feel like Symplast has grown a lot, and instead of needing three...

The charging structure just changed, and our fee went up. We used to pay a fee per user, and now we...

We had a little hiccup for a minute with Symplast’s charges, but we're good. Things were resolved in...

When it comes to resolving tickets that we submit, Symplast takes a long time to take care of them....

Symplast has completely transformed how I manage my practice. Their EMR is hands down the most...

I like the ease of use of Symplast. I like the ambient AI that listens and records conversations and...

I feel like we have a good deal with Symplast. There are add-ons that we haven't taken advantage of,...

While Symplast’s training is very thorough, how we choose to participate in it is probably our...

Symplast’s support team is very responsive. My direct contact at Symplast changed the way I thought...

Symplast could improve the view of the calendar. When someone has multiple providers under one...

Improvements to Symplast’s point of sale (POS) products would be nice and would make our jobs a...

I would like Symplast to allow the point of sale to be connected to desktop or laptop computers....

I would have rated Symplast’s proactive service a lot lower a couple of years ago, but I think that...

I feel heard by Symplast. Anytime we ask for something, it ends up happening, but it normally takes...

I would tell others looking at Symplast that their customer service team is really responsive. I...

I like that Symplast's system does just about everything. I like that there are some user-friendly...