Tegria Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
Tegria is very flexible and easy to work with. They really understand things. There is a small...
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Relationship
Tegria's application hosting is amazing. Tegria has been super helpful by adding other things and...
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Loyalty, Operations, Services, Value
I still feel like we made the right move going with Tegria. However, Tegria could do a better job of...
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Operations, Services
Tegria is less than timely. Things take way too long. I think that is largely because we are just...
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Relationship, Services
We have had numerous discussions with multiple levels of Tegria’s staff, and anytime there has been...
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Operations
One of the areas we have Tegria working on is quite complex. We have worked with Tegria to engineer...
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Relationship, Services
We have had great success with Tegria. Their staff is extremely knowledgeable on the products they...
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Relationship
Tegria is willing to touch base regularly. In general, if I have a question, they point me right to...
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Relationship
I could not be happier with Tegria. When we have downtime, they prep for our calls way ahead of...
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Loyalty, Relationship
I have not considered looking around at other firms. Tegria already has everything. They are a great...
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Relationship
With our previous firm, we struggled, so during the transition to Tegria, there was a bit of...
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Relationship
Tegria has been excellent and quite exceptional. We can email them or call their service desk, and...
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Loyalty, Value
One reason we went with Tegria is their value compared to others. They are cheaper than other...
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Loyalty
We are sad to be leaving Tegria's system, but our new EHR vendor has their own hosting options, so...
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Relationship
With our previous firm, we had a certain issue, and the firm kept telling us that it was something...
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Operations, Services
When we have issues with Tegria’s hosting services, things are confusing, and we don’t know whose...
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Services
Tegria could improve their help desk. The ticketing system can be a pain because we have to know...
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Services
Things are pretty good with Tegria. They do visits, and we have some local people. The firm knows...
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Relationship, Services
I like how Tegria deals directly with the vendor of the solution they are hosting. A lot of times...
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Loyalty, Value
We considered leaving Tegria when our contract was up, but their service was so great that I didn’t...
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Relationship
One of the features that we appreciate with a company like Tegria is the ability to hire resources...
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Loyalty
There are multiple things we had through Sisu Healthcare Solutions that Tegria is not going to stay...
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Relationship, Value
Tegria's executive involvement is not awful. We have had contact with them, but there is still a lot...
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Relationship
We would like Tegria to be a bit more proactive in terms of making recommendations about things they...
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Relationship
Tegria is great to work with. They understand our environment. When we signed up with them, they...
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Loyalty, Value
When I first started at my organization, we were managing our own EHR environment in-house, and that...
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Relationship
We were with the company that Tegria was before. Tegria has great people. I have never had a problem...
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Relationship
Communication was our biggest issue with Tegria, and we had a rough time in the beginning. We just...
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Operations
I would tell someone considering Tegria that they have had so many positive implementations and that...
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Operations
When we first started, we had to learn Tegria's process and the changes we were making. But we are learning....
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Loyalty, Services
Tegria is supporting our EHR, and that is going well. Tegria is great. There are some other options...
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