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User Commentary
Operations, Services
When we have issues with Tegria’s hosting services, things are confusing, and we don’t know whose...
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Services
Tegria could improve their help desk. The ticketing system can be a pain because we have to know...
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Services
Things are pretty good with Tegria. They do visits, and we have some local people. The firm knows...
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Relationship, Services
I like how Tegria deals directly with the vendor of the solution they are hosting. A lot of times...
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Loyalty, Value
We considered leaving Tegria when our contract was up, but their service was so great that I didn’t...
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Relationship
One of the features that we appreciate with a company like Tegria is the ability to hire resources...
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Loyalty
There are multiple things we had through Sisu Healthcare Solutions that Tegria is not going to stay...
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Relationship, Value
Tegria's executive involvement is not awful. We have had contact with them, but there is still a lot...
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Relationship
We would like Tegria to be a bit more proactive in terms of making recommendations about things they...
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Relationship
Tegria is great to work with. They understand our environment. When we signed up with them, they...
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Loyalty, Value
When I first started at my organization, we were managing our own EHR environment in-house, and that...
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Relationship
We were with the company that Tegria was before. Tegria has great people. I have never had a problem...
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Relationship
Communication was our biggest issue with Tegria, and we had a rough time in the beginning. We just...
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Operations
I would tell someone considering Tegria that they have had so many positive implementations and that...
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Operations
When we first started, we had to learn Tegria's process and the changes we were making. But we are learning....
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Loyalty, Services
Tegria is supporting our EHR, and that is going well. Tegria is great. There are some other options...
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Relationship, Services
Tegria is one of the few firms I actually enjoy using. They are very responsive, and they let us...
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Relationship
We have been working with Tegria for quite some time. They are hosting our EHR. We haven't done as...
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Loyalty
We are moving away from Tegria because we are going with a new EHR software. The version we can...
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Relationship, Services
Tegria’s technical staff is good. I am fairly well-versed, and there were some calls where those...
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Relationship
It is difficult working with folks other than myself who don't have the technical background at...
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Services, Value
I don't want to make Tegria pay for my philosophy in life, but I never feel like we have gotten our...
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Relationship
The most important thing for us with Tegria has been the consistency. We still work with, very...
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Services
If there are any updates or we need something like a new documentation platform, Tegria does it for...
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Relationship
I don't think Tegria has demonstrated that they have our long-term interests at heart. They tell us...
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Value
I would tell someone looking at Tegria that the firm is pricey; they nickel-and-dime us, and they...
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Services
We have virtually no downtime. We have no more monthly EHR downtime that interrupts patient care....
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Relationship
Tegria is always willing to engage and solve problems. They are not a sales-first firm; they care...
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Relationship
At this point, we are satisfied with our experience with Tegria. They are responsive to our needs.
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Relationship
The firm is involved just enough. They are not overly involved, and they are there when we need...
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Relationship
Tegria's technical team is extremely knowledgeable and very helpful. Anytime we have contacted them...
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Loyalty, Relationship, Operations
Tegria was our implementation partner for a specific solution, so it was convenient to have them...
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Value
The firm used to not charge for everything when they were Engage, but now that they are Tegria, they...
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Relationship
Where Tegria shines is their people. They are personable and helpful. We have been talking to the...
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Relationship, Operations
Tegria does everything we ask. They listen to us. We put in a request, and they respond and make an...
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Relationship
I have had a few issues with Tegria, especially when Tegria bought Engage. There was a rough...
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