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Tegria Application Hosting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CIO

Because Tegria hosts our environment, they also provide additional application support. If we have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

There have been a couple of times when we needed to get some answers. Tegria was going to do some...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

We're talking with Tegria about some new technology for better uptime. We have a downtime process...

Comment Tone Negative
Pillars Loyalty, Services
Evaluation Unrated

 or  to see details.

CIO

I have a good relationship with the Tegria team. We have calls often, and we're on a first-name...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

With where we are located, it's sometimes a little tough to recruit and retain talent. I've thought...

Comment Tone Neutral
Pillars Loyalty, Value
Evaluation Unrated

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CIO

I don't know anybody who does application hosting better than Tegria. They're probably the largest...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

For customers looking at Tegria, or for current customers, the account management relationships are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

Tegria provides a stable environment. We needed to spin up an environment to get the EMR deployed...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

Tegria is so expensive, and the costs just keep going up.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CIO

Tegria has competitors, but moving away from Tegria's application hosting would be an absolute mess....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

Tegria meets with me regularly, and they always ask how they can help me. Everyone that I've dealt...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I would most definitely go with Tegria again. They are awesome to work with. Anytime I have a...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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Director

Some of the projects we have asked for help with regarding data analytics have been a little slow....

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

I don't really have any suggestions for Tegria. They are really on point and are doing what they are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Tegria is pretty up front about letting us know whenever prices are going to increase, and that has...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Tegria does what they do very well. Tegria is really good at application hosting, particularly with...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

We do all of our deployments through infrastructure as code. The firm had experience with the...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

Manager

The biggest takeaway from this project is that any professional services company like Tegria should...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

Tegria has subject matter experts in particular areas. They have database administrators, server...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Change management was a concern of mine up front. We covered change management and how our company...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Just the fact that Tegria has been willing to collaborate with us on key decisions is a positive....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I expected Tegria to come to us with a project plan with milestones, tasks, and due dates. We didn't...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We are an Azure shop, so we have access to Azure load balancers and application gateways. When we...

Comment Tone Neutral
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Director

Tegria has consistently exceeded my expectations, and I have pretty high expectations. I have worked...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

When we sat down and looked at this hosting environment, we specced it out. We built it in such a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

When I am on the phone with Tegria and am attempting to troubleshoot an issue, if we realize the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We started with Tegria as just a hosting environment, and we took care of everything else. But we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have seen real benefits as a result of using Tegria based on some of the things that they have...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

In the many years that we have been hosted by Tegria, there have only been a couple of instances...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Tegria has made mistakes, but they fix them quickly. They are aware when they make mistakes. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

What I find most valuable about Tegria's staff and consultants is their professionalism. They are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We see Tegria at industry conferences. It is wonderful to see firms there. Our account managers meet...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

I have recommended Tegria to others because of their reliability and their support nature. The firm...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CIO

Tegria's prices have been fair. Tegria is highly competent in dealing with application hosting....

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

I'm extremely satisfied with Tegria as a partner. They are just like an extension of our team. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We chose Tegria over other firms because of the attention that they paid us. We are a small...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

CIO

I think Tegria does drive outcomes. I have never had anything not get done that I needed to get...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

We have pretty deep ties with Tegria. We have a very good relationship with our network person at...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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CIO

For me, the difference from other firms compared to Tegria is that Tegria gets their job done. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

I'm glad our organization decided to go with Tegria. We have had a good relationship, and they have...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Tegria is very flexible and easy to work with. They really understand things. There is a small...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Tegria's application hosting is amazing. Tegria has been super helpful by adding other things and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

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