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User Commentary
Relationship, Services
Tegria is one of the few firms I actually enjoy using. They are very responsive, and they let us...
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Relationship
We have been working with Tegria for quite some time. They are hosting our EHR. We haven't done as...
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Loyalty
We are moving away from Tegria because we are going with a new EHR software. The version we can...
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Relationship, Services
Tegria’s technical staff is good. I am fairly well-versed, and there were some calls where those...
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Relationship
It is difficult working with folks other than myself who don't have the technical background at...
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Services, Value
I don't want to make Tegria pay for my philosophy in life, but I never feel like we have gotten our...
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Relationship
The most important thing for us with Tegria has been the consistency. We still work with, very...
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Services
If there are any updates or we need something like a new documentation platform, Tegria does it for...
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Relationship
I don't think Tegria has demonstrated that they have our long-term interests at heart. They tell us...
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Value
I would tell someone looking at Tegria that the firm is pricey; they nickel-and-dime us, and they...
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Services
We have virtually no downtime. We have no more monthly EHR downtime that interrupts patient care....
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Relationship
Tegria is always willing to engage and solve problems. They are not a sales-first firm; they care...
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Relationship
At this point, we are satisfied with our experience with Tegria. They are responsive to our needs.
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Relationship
The firm is involved just enough. They are not overly involved, and they are there when we need...
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Relationship
Tegria's technical team is extremely knowledgeable and very helpful. Anytime we have contacted them...
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Loyalty, Relationship, Operations
Tegria was our implementation partner for a specific solution, so it was convenient to have them...
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Value
The firm used to not charge for everything when they were Engage, but now that they are Tegria, they...
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Relationship
Where Tegria shines is their people. They are personable and helpful. We have been talking to the...
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Relationship, Operations
Tegria does everything we ask. They listen to us. We put in a request, and they respond and make an...
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Relationship
I have had a few issues with Tegria, especially when Tegria bought Engage. There was a rough...
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Relationship
Whenever we go to Tegria with an issue, they either assist us or do research and come back to help...
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Relationship
Tegria is very attentive. They always strive to give us the best product. They strive to make sure...
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Relationship
We are struggling a bit with Tegria’s after-hours support, and we are not sure whether we are going...
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Relationship
Things have been excellent with Tegria. They are probably one of the best firms I have worked with....
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Relationship, Operations
We didn’t have much interaction with the leadership, but the people we were involved with were...
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Relationship
I have zero problems with the service. Tegria is fantastic on the hosting side. The management team...
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Relationship
When the Engage service converted over to Tegria, there were some hiccups in what was happening, and...
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Value
We feel like we are nickel-and-dimed by Tegria. There are things we are dealing with now that we...
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