Tegria Application Hosting Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Director

Operations, Services

When we have issues with Tegria’s hosting services, things are confusing, and we don’t know whose...

Dec 2024
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Director

Services

Tegria could improve their help desk. The ticketing system can be a pain because we have to know...

Dec 2024
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Director

Services

Things are pretty good with Tegria. They do visits, and we have some local people. The firm knows...

Dec 2024
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Director

Relationship, Services

I like how Tegria deals directly with the vendor of the solution they are hosting. A lot of times...

Dec 2024
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Director

Loyalty, Value

We considered leaving Tegria when our contract was up, but their service was so great that I didn’t...

Dec 2024
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CIO

Relationship

One of the features that we appreciate with a company like Tegria is the ability to hire resources...

Nov 2024
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CIO

Loyalty

There are multiple things we had through Sisu Healthcare Solutions that Tegria is not going to stay...

Nov 2024
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CIO

Relationship, Value

Tegria's executive involvement is not awful. We have had contact with them, but there is still a lot...

Nov 2024
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CIO

Relationship

We would like Tegria to be a bit more proactive in terms of making recommendations about things they...

Nov 2024
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CIO

Relationship

Tegria is great to work with. They understand our environment. When we signed up with them, they...

Nov 2024
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CIO

Loyalty, Value

When I first started at my organization, we were managing our own EHR environment in-house, and that...

Nov 2024
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Director

Relationship

We were with the company that Tegria was before. Tegria has great people. I have never had a problem...

Nov 2024
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CFO

Relationship

Communication was our biggest issue with Tegria, and we had a rough time in the beginning. We just...

Nov 2024
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CFO

Operations

I would tell someone considering Tegria that they have had so many positive implementations and that...

Nov 2024
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CFO

Operations

When we first started, we had to learn Tegria's process and the changes we were making. But we are learning....

Nov 2024
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CFO

Loyalty, Services

Tegria is supporting our EHR, and that is going well. Tegria is great. There are some other options...

Nov 2024
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(0)
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Manager

Relationship, Services

Tegria is one of the few firms I actually enjoy using. They are very responsive, and they let us...

Oct 2024
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Director

Relationship

We have been working with Tegria for quite some time. They are hosting our EHR. We haven't done as...

Sep 2024
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Director

Loyalty

We are moving away from Tegria because we are going with a new EHR software. The version we can...

Sep 2024
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Director

Relationship, Services

Tegria’s technical staff is good. I am fairly well-versed, and there were some calls where those...

Sep 2024
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Director

Relationship

It is difficult working with folks other than myself who don't have the technical background at...

Sep 2024
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Director

Services, Value

I don't want to make Tegria pay for my philosophy in life, but I never feel like we have gotten our...

Sep 2024
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Director

Relationship

The most important thing for us with Tegria has been the consistency. We still work with, very...

Sep 2024
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CEO/President

Services

If there are any updates or we need something like a new documentation platform, Tegria does it for...

Sep 2024
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CEO/President

Relationship

I don't think Tegria has demonstrated that they have our long-term interests at heart. They tell us...

Sep 2024
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CEO/President

Value

I would tell someone looking at Tegria that the firm is pricey; they nickel-and-dime us, and they...

Sep 2024
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CIO

Services

We have virtually no downtime. We have no more monthly EHR downtime that interrupts patient care....

Aug 2024
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CIO

Relationship

Tegria is always willing to engage and solve problems. They are not a sales-first firm; they care...

Aug 2024
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CIO

Relationship

At this point, we are satisfied with our experience with Tegria. They are responsive to our needs.

Aug 2024
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Analyst/Coordinator

Relationship

The firm is involved just enough. They are not overly involved, and they are there when we need...

Jul 2024
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CIO

Relationship

Tegria's technical team is extremely knowledgeable and very helpful. Anytime we have contacted them...

Apr 2024
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Director

Loyalty, Relationship, Operations

Tegria was our implementation partner for a specific solution, so it was convenient to have them...

Apr 2024
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Director

Value

The firm used to not charge for everything when they were Engage, but now that they are Tegria, they...

Apr 2024
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Director

Relationship

Where Tegria shines is their people. They are personable and helpful. We have been talking to the...

Apr 2024
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Director

Relationship, Operations

Tegria does everything we ask. They listen to us. We put in a request, and they respond and make an...

Apr 2024
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Director

Relationship

I have had a few issues with Tegria, especially when Tegria bought Engage. There was a rough...

Apr 2024
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