All Categories chevron icon Value- Based Care chevron icon Patient Engagement chevron icon Patient Communications

Upfront Commentary
Filtered view: All

Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Patient Communications 2025: How Well Are Vendors Delivering Capabilities That Drive Meaningful Patient Interactions?
Patient Communications 2025:
How Well Are Vendors Delivering Capabilities That Drive Meaningful Patient Interactions?
September 2025
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Loyalty

Upfront is working on updating the product. But we want automated email marketing, and right now it...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We kept meeting with Upfront, and they kept answering questions in addition to the initial training....

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Upfront is very good with support. They are very responsive. They escalate very well when they can't...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Upfront has invited us to let them know how we would like to see the product enhanced. They have a...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I am very highly likely to recommend Upfront as long as somebody is willing to sign up for a...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

Upfront was very transparent about being acquired; they even called us to talk about it. As far I...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

My perception of Health Catalyst is that they are big. They are used by a lot of healthcare...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

We have added a bunch of templates to the tool and made recommendations on how those could be...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are using Upfront to communicate with our patients and remind them about their health. Part of...

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are starting to use Upfront for patient billing communication so that we can alter the language....

Jan 2026
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We partner with Upfront on patient-facing emails. A lot of healthcare brands settle for...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

I’m not sure whether Upfront is part of our long-term plans. We have cost questions. I'm not sure...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Prior to Health Catalyst's acquisition of Upfront, the solution had better timeliness for things...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Upfront by Health Catalyst is always willing to train and always willing to help. They are really...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Upfront by Health Catalyst has worked really hard to ensure that their branding aligns. We are still...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Our outcomes in Upfront's solution are good, but we don’t have the ability to integrate the data...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we originally went Upfront we didn't get a list of services. We eventually got that, but that...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Upfront could have an improved quality assurance processes. The vendor could make sure that with our...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Upfront is a little costly. While cancellations and appointment confirmations can occur within our...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Upfront has certainly gotten better at support. They have evolved their system compared to where...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The vendor is a great partner. They try to serve our needs and solve our problems. They struggle a...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We don’t have dedicated web support per se. Whenever we need something, we just reach out to our...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We have actually seen tangible outcomes from using Upfront's system. We have observed changes in the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

There are definitely a few things that would be nice to have, like better ways to organize the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

Upfront has got a lot of different plans and ideas, but there are always kinks. I have a higher...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor’s training is pretty good, but I don't think that there has been a lot of training...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The customer service side of the communication and alerting is bad from Upfront. I know that that is...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I work with a lot of different vendors, and what I love about Upfront is that they customize things....

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would still probably say that Upfront doesn’t keep all their promises, but the things that they...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If there is a ticket or something, Upfront always follows through. So they have very good customer...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Value

The Upfront team is very supportive. Nothing is too much for them to help us with. They are very...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The implementation of the product has forced us to change our operations to be more patient...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Upfront can do an awful lot, and when we started, we had grand plans of using them for an awful lot....

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

Using Upfront, we have generated hundreds of thousands of dollars of contribution margin because of...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

There was a period of time when the product wasn't working, but nobody knew. We started to question...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We do things with different vendors, and we are getting charged by Upfront for text messaging...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

Upfront really does have the client's best interest at heart, and they are responsive in that sense....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Upfront said that they could do multiple phone numbers for one person, but then it seemed like they...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I'm not sure that I could quantify specific outcomes from Upfront. When we first started, we did...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When we started with the company, it was called PatientBond. The feature that I was most excited...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Upfront puts the time in to make up for problems. Whenever I escalate an issue, Upfront gets...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I don't know what the outcomes with Upfront are. But I don't know that Upfront's outcomes would be...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In terms of recent upgrades, I was satisfied with the implementation of a bunch of new campaigns...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would not buy the product again. We are having some challenges with the product right now. The...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Upfront’s group-texting product lacks features to prevent nuisance texting, and it doesn’t...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When somebody logs in to Upfront’s two-way texting interface, they immediately see all of the open...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship, Value

Upfront continues to give us special treatment in the sense that when they administer their annual...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We would like to use Upfront for ongoing patient communications and appointment reminders. Right...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have worked with Upfront for a long time, and there are a couple of things that we love about...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The integration challenges that we have had with Upfront have improved because of their ability to...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Our Upfront account lead is amazing. They are hands-on, helpful, and responsive. They blend...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

Upfront was just purchased. We had a brief call with them, and we know we will have an in-person...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​