Upfront Commentary

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Upfront is a very costly product. I don't think we use it to its fullest capability, but some of...

A challenge with Upfront is getting some of the data back into our EHR. That can be difficult for...

The vendor is really quick at responding the majority of the time, unless it's a little harder to...

Upfront has been a great solution and very nimble in terms of changing or tweaking things. I really...

One of the biggest things we're running into with Upfront is some of the two-way text messaging...

Training with Upfront depends on the campaign. Sometimes it's just a reporting mechanism that's fed...

With Upfront, we can't integrate the data back into our EHR. That's something we've been trying to...

We're using Upfront for our appointment reminder calls. We're hoping to eventually get everything...

Upfront has a very helpful team that understands how to best activate patients to make sure that...

Upfront creates a very customizable experience for patients. They do a really good job of keeping...

Upfront is very expensive. My suggestion to the vendor would come down to pricing now that Epic is...

Things with Upfront seem to be on a good track. I think the relationship is strong. The product...

The texting was not intuitive or robust in the interface. Upfront made some improvements recently,...

The vendor needs to be able to pull the data together for what they've done for us and tell the...

It feels like Upfront needs more horsepower in their product development, specifically as it relates...

We've talked to the vendor about integration. They're working on it, but being able to integrate...

Since the acquisition by Health Catalyst, the vendor has been very invested in their leadership....

Due to the system's cost and lack of integration, the system may not be part of our long-term plans...

The vendor's future road map hasn't been clear. For years, the system's integration capabilities...

The vendor's staff members are quite good. The vendor has a couple of newer, younger team members...

The vendor has gone through significant staff changes. We have worked with them for years and stayed...

The vendor's biggest opportunity is to integrate the system with healthcare-focused CRM platforms....

Upfront is working on updating the product. But we want automated email marketing, and right now it...

We kept meeting with Upfront, and they kept answering questions in addition to the initial training....

Upfront is very good with support. They are very responsive. They escalate very well when they can't...

Upfront has invited us to let them know how we would like to see the product enhanced. They have a...

I am very highly likely to recommend Upfront as long as somebody is willing to sign up for a...

Upfront was very transparent about being acquired; they even called us to talk about it. As far I...

My perception of Health Catalyst is that they are big. They are used by a lot of healthcare...

We have added a bunch of templates to the tool and made recommendations on how those could be...

We are using Upfront to communicate with our patients and remind them about their health. Part of...

We are starting to use Upfront for patient billing communication so that we can alter the language....

We partner with Upfront on patient-facing emails. A lot of healthcare brands settle for...

I’m not sure whether Upfront is part of our long-term plans. We have cost questions. I'm not sure...

Prior to Health Catalyst's acquisition of Upfront, the solution had better timeliness for things...

Upfront by Health Catalyst is always willing to train and always willing to help. They are really...

Upfront by Health Catalyst has worked really hard to ensure that their branding aligns. We are still...

Our outcomes in Upfront's solution are good, but we don’t have the ability to integrate the data...

When we originally went Upfront we didn't get a list of services. We eventually got that, but that...

Upfront could have an improved quality assurance processes. The vendor could make sure that with our...

Upfront is a little costly. While cancellations and appointment confirmations can occur within our...

Upfront has certainly gotten better at support. They have evolved their system compared to where...

The vendor is a great partner. They try to serve our needs and solve our problems. They struggle a...