Upfront Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
We partner with Upfront on patient-facing emails. A lot of healthcare brands settle for...
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Loyalty, Value
I’m not sure whether Upfront is part of our long-term plans. We have cost questions. I'm not sure...
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Operations
Prior to Health Catalyst's acquisition of Upfront, the solution had better timeliness for things...
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Relationship
Upfront by Health Catalyst is always willing to train and always willing to help. They are really...
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Culture
Upfront by Health Catalyst has worked really hard to ensure that their branding aligns. We are still...
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Loyalty, Product
Our outcomes in Upfront's solution are good, but we don’t have the ability to integrate the data...
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Operations
When we originally went Upfront we didn't get a list of services. We eventually got that, but that...
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Relationship
Upfront could have an improved quality assurance processes. The vendor could make sure that with our...
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Product
Upfront is a little costly. While cancellations and appointment confirmations can occur within our...
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Relationship
Upfront has certainly gotten better at support. They have evolved their system compared to where...
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Relationship, Product
The vendor is a great partner. They try to serve our needs and solve our problems. They struggle a...
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Relationship
We don’t have dedicated web support per se. Whenever we need something, we just reach out to our...
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Value
We have actually seen tangible outcomes from using Upfront's system. We have observed changes in the...
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Loyalty
There are definitely a few things that would be nice to have, like better ways to organize the...
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Culture
Upfront has got a lot of different plans and ideas, but there are always kinks. I have a higher...
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Operations
The vendor’s training is pretty good, but I don't think that there has been a lot of training...
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Relationship
The customer service side of the communication and alerting is bad from Upfront. I know that that is...
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Loyalty, Relationship
I work with a lot of different vendors, and what I love about Upfront is that they customize things....
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Relationship
I would still probably say that Upfront doesn’t keep all their promises, but the things that they...
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Relationship
If there is a ticket or something, Upfront always follows through. So they have very good customer...
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Loyalty, Relationship, Value
The Upfront team is very supportive. Nothing is too much for them to help us with. They are very...
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Operations
The implementation of the product has forced us to change our operations to be more patient...
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Operations
Upfront can do an awful lot, and when we started, we had grand plans of using them for an awful lot....
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Loyalty, Value
Using Upfront, we have generated hundreds of thousands of dollars of contribution margin because of...
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Culture, Relationship
There was a period of time when the product wasn't working, but nobody knew. We started to question...
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Value
We do things with different vendors, and we are getting charged by Upfront for text messaging...
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Loyalty, Relationship
Upfront really does have the client's best interest at heart, and they are responsive in that sense....
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Culture
Upfront said that they could do multiple phone numbers for one person, but then it seemed like they...
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Product
I'm not sure that I could quantify specific outcomes from Upfront. When we first started, we did...
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Loyalty, Product
When we started with the company, it was called PatientBond. The feature that I was most excited...
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Loyalty, Relationship
Upfront puts the time in to make up for problems. Whenever I escalate an issue, Upfront gets...
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Value
I don't know what the outcomes with Upfront are. But I don't know that Upfront's outcomes would be...
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Operations
In terms of recent upgrades, I was satisfied with the implementation of a bunch of new campaigns...
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Relationship
I would not buy the product again. We are having some challenges with the product right now. The...
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Product
Upfront’s group-texting product lacks features to prevent nuisance texting, and it doesn’t...
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Product
When somebody logs in to Upfront’s two-way texting interface, they immediately see all of the open...
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Culture, Relationship, Value
Upfront continues to give us special treatment in the sense that when they administer their annual...
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Product
We would like to use Upfront for ongoing patient communications and appointment reminders. Right...
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Product
We have worked with Upfront for a long time, and there are a couple of things that we love about...
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Relationship, Product
The integration challenges that we have had with Upfront have improved because of their ability to...
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Relationship
Our Upfront account lead is amazing. They are hands-on, helpful, and responsive. They blend...
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Culture, Relationship
Upfront was just purchased. We had a brief call with them, and we know we will have an in-person...
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Relationship
Using Upfront’s tool is about staying in touch with our customers and making sure we are providing...
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Relationship
Most of the last several months have been us just getting up to speed on what we are doing with...
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Relationship
In my brief time working with Upfront, they have been a good partner and responsive to some of the...
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Culture, Loyalty
I can't say whether Upfront is part of our long-term plans because honestly, the marketing world is...
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Loyalty, Product
To date, I would say I haven't seen any situations where we have run into interoperability or...
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Product
We obviously primarily use Upfront for emails and text messages. The vendor does have some other...
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Culture, Relationship
As a vendor in general, Upfront is extremely collaborative, patient focused, and relationship...
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Operations
Out the gate, Upfront’s training has been good. But we have found little misses or things that we or...
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Product, Value
Care-gap closure has been a key initiative. We have seen a nice positive impact there. We also...
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Relationship
One of the things I appreciate about Upfront is that they are very reactive and not in a negative...
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Product, Value
For the most part, Upfront has been a good addition. I like the fact that we are using technology to...
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Relationship, Product
There have been some technical difficulties with Upfront. We have had some messages go out to...
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Product, Value
We have had a reduction in surgical cancellations, and we have seen good involvement with Upfront....
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Culture, Product
There are still some reporting capabilities in Upfront that we do not have. We have been trying to...
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Relationship
The person I work with a lot from Upfront is wonderful and really responsive. I am just able to...
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Relationship
Upfront is very communicative with upgrades. They list everything ahead of time so that we know what...
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