Upfront Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Loyalty
Things with Upfront seem to be on a good track. I think the relationship is strong. The product...
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Product
The texting was not intuitive or robust in the interface. Upfront made some improvements recently,...
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Relationship
The vendor needs to be able to pull the data together for what they've done for us and tell the...
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Culture, Product
It feels like Upfront needs more horsepower in their product development, specifically as it relates...
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Loyalty, Product
We've talked to the vendor about integration. They're working on it, but being able to integrate...
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Relationship
Since the acquisition by Health Catalyst, the vendor has been very invested in their leadership....
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Loyalty, Relationship
Due to the system's cost and lack of integration, the system may not be part of our long-term plans...
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Loyalty, Product
The vendor's future road map hasn't been clear. For years, the system's integration capabilities...
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Relationship
The vendor's staff members are quite good. The vendor has a couple of newer, younger team members...
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Relationship
The vendor has gone through significant staff changes. We have worked with them for years and stayed...
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Loyalty, Product
The vendor's biggest opportunity is to integrate the system with healthcare-focused CRM platforms....
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Loyalty
Upfront is working on updating the product. But we want automated email marketing, and right now it...
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Operations
We kept meeting with Upfront, and they kept answering questions in addition to the initial training....
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Relationship
Upfront is very good with support. They are very responsive. They escalate very well when they can't...
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Relationship
Upfront has invited us to let them know how we would like to see the product enhanced. They have a...
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Loyalty
I am very highly likely to recommend Upfront as long as somebody is willing to sign up for a...
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Culture, Relationship
Upfront was very transparent about being acquired; they even called us to talk about it. As far I...
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Loyalty
My perception of Health Catalyst is that they are big. They are used by a lot of healthcare...
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Operations, Product
We have added a bunch of templates to the tool and made recommendations on how those could be...
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Loyalty
We are using Upfront to communicate with our patients and remind them about their health. Part of...
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Product
We are starting to use Upfront for patient billing communication so that we can alter the language....
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Product
We partner with Upfront on patient-facing emails. A lot of healthcare brands settle for...
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Loyalty, Value
I’m not sure whether Upfront is part of our long-term plans. We have cost questions. I'm not sure...
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Operations
Prior to Health Catalyst's acquisition of Upfront, the solution had better timeliness for things...
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Relationship
Upfront by Health Catalyst is always willing to train and always willing to help. They are really...
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Culture
Upfront by Health Catalyst has worked really hard to ensure that their branding aligns. We are still...
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Loyalty, Product
Our outcomes in Upfront's solution are good, but we don’t have the ability to integrate the data...
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Operations
When we originally went Upfront we didn't get a list of services. We eventually got that, but that...
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Relationship
Upfront could have an improved quality assurance processes. The vendor could make sure that with our...
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Product
Upfront is a little costly. While cancellations and appointment confirmations can occur within our...
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Relationship
Upfront has certainly gotten better at support. They have evolved their system compared to where...
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Relationship, Product
The vendor is a great partner. They try to serve our needs and solve our problems. They struggle a...
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Relationship
We don’t have dedicated web support per se. Whenever we need something, we just reach out to our...
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Value
We have actually seen tangible outcomes from using Upfront's system. We have observed changes in the...
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Loyalty
There are definitely a few things that would be nice to have, like better ways to organize the...
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Culture
Upfront has got a lot of different plans and ideas, but there are always kinks. I have a higher...
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Operations
The vendor’s training is pretty good, but I don't think that there has been a lot of training...
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Relationship
The customer service side of the communication and alerting is bad from Upfront. I know that that is...
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Loyalty, Relationship
I work with a lot of different vendors, and what I love about Upfront is that they customize things....
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Relationship
I would still probably say that Upfront doesn’t keep all their promises, but the things that they...
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Relationship
If there is a ticket or something, Upfront always follows through. So they have very good customer...
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Loyalty, Relationship, Value
The Upfront team is very supportive. Nothing is too much for them to help us with. They are very...
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Operations
The implementation of the product has forced us to change our operations to be more patient...
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Operations
Upfront can do an awful lot, and when we started, we had grand plans of using them for an awful lot....
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Loyalty, Value
Using Upfront, we have generated hundreds of thousands of dollars of contribution margin because of...
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Culture, Relationship
There was a period of time when the product wasn't working, but nobody knew. We started to question...
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Value
We do things with different vendors, and we are getting charged by Upfront for text messaging...
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Loyalty, Relationship
Upfront really does have the client's best interest at heart, and they are responsive in that sense....
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Commentary Summary
Comment Type Breakout