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EMR-Centric Virtual Care Platforms
 

EMR-centric telehealth tools that may be driven through a patient portal. These solutions typically allow for scheduling, documentation, and billing, either natively or through integration with an EMR. Video capabilities may be facilitated via third-party technology.

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
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Telehealth 2023: Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)) Report Cover Image
Decision Insights
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Telehealth 2023: Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)
18 April 23
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.

Recent Insights

Key Findings:

  1. Amwell Chosen for Oracle Health (Cerner) Integration, Teladoc Health for Market Maturity, and Caregility for Strong Technology
  2. Integration Driving Outpatient Organizations to Replace Video Conferencing Solutions (Especially Cross-Industry) with EMR-Based Tools
  3. Amid Industry Shift to EMR-Based Solutions, Healthcare-Focused Doximity Stands Out for Ease of Use and Affordability
  4. Vendors at a Glance
  5. Vendor Bottom Lines


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Performance Data

Overall Score by Product

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Related Articles
Article
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Evaluating EMR Vendors’ Virtual Care Offerings
22 September 22    |   Aaron Gleave and Alex McIntosh
Virtual care, in particular, has been an incredibly dynamic market in the past two years—from its relative disuse before COVID-19 to its boom at the beginning of the pandemic to its current era of con
Article
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Investing in the Virtual Care and Remote Patient Monitoring Market
25 August 21    |   Dale C. Van Demark and McDermott Will & Emery
Virtual care and remote patient monitoring technologies represent an opportunity for innovators and investors alike that could make healthcare more patient-centric.
Article
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ERP Decision Insights: A Volatile Market
21 September 18    |   Doug Tolley
The ERP market has long lacked a clear front-runner but recently been infused with new vitality. The culprit? Cloud-based tools.
Article
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Virtual Care: Which Vendors are Offering Enough?
05 July 18    |   Jared Jeffery
It won’t be long before provider organizations not offering a complete telehealth spread will be in a similar position. Virtual care remains fledgling today, will be the standard fare of tomorrow.
Current Time Inside Cache Tag Helper: 6/6/2023 7:24:17 PM and Model.SegmentId = 418
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Performance
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EMR-Centric Virtual Care Platforms 2022
14 June 22    |   Aaron Gleave and Alex McIntosh
Virtual care has been a roller coaster for healthcare organizations in the last few years—from minimal uptake in the face of reimbursement barriers, to the COVID-19 rush in demand and availability, to hastily implemented and developed IT solutions, to a recent return to more-standard care delivery, and now the re-examination of go-forward strategies. This report shares how EMR-centric virtual care platforms perform today and what provider organizations have planned for the future.
Performance
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Telehealth Ecosystem 2021
20 May 21    |   Adam Cherrington and Ciera Walker
The COVID-19 pandemic greatly accelerated healthcare delivery organizations’ adoption of telehealth and virtual care technologies. As these organizations scrambled to meet the immediate demand, they quickly implemented solutions that often required few resources and met focused needs. At the same time, vendors quickly pivoted to either develop dedicated telehealth products or add telehealth capabilities to existing offerings, creating a sea of options. This study, along with additional deep-dive content on KLAS’ website , shows which vendors report the broadest telehealth capabilities and aims to help organizations navigate different options as they look to consolidate systems and define their long-term telehealth strategy. For reader ease, links to relevant online content are provided where applicable. Note that the vendor-capability data in this report is based on vendor-reported information.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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