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Oracle Health (Cerner) Complete Look 2023 Oracle Health (Cerner) Complete Look 2023
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Oracle Health (Cerner) Complete Look 2023

author - Tyson Blauer
Author
Tyson Blauer
author - Paul Warburton
Author
Paul Warburton
 
July 18, 2023 | Read Time: 2  minutes

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts], Epic, Evident, and MEDITECH.)

Performance & Market Share Overview—Oracle Health (Cerner) Platform

Strengths

  • Robust functionality continues to work for customers
  • Product suite is fully integrated
  • Oracle’s cloud can be leveraged for back-end technology
  • Strong growth among smaller health systems

Weaknesses

  • Customers of all sizes frustrated with revenue cycle challenges
  • Issues with reliability and delays in product development
  • Weak communication due to lack of resources for support, implementation, and updates
oracle health (cerner) performance overview
oracle health (cerner) customer experience pillars for combined software suite
oracle health (cerner) net change in hospital emr market share, 2018-2022

Performance Snapshot

Below are high-level summaries of how Oracle Health (Cerner) performs in the HIT areas healthcare organizations most frequently consider when making an enterprise HIT decision. This is not an exhaustive snapshot of all technology areas in which Oracle Health offers an HIT solution.

oracle health (cerner) performance snapshot

About This Report

Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this report, interviews were conducted over the course of 2022 using KLAS’ standard quantitative evaluation for healthcare software, which is composed of 16 numeric ratings questions and 4 yes/no questions, all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale. The questions are organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value.

customer experience pillars software

Sample Sizes

Unless otherwise noted, sample sizes displayed throughout this report (e.g., n=16) represent the total number of unique customer organizations interviewed for a given vendor or solution. However, it should be noted that to allow for the representation of differing perspectives within any one customer organization, samples may include surveys from different individuals at the same organization.

Some respondents choose not to answer particular questions, meaning the sample size for any given vendor or solution can change from question to question. When the number of unique organization responses for a particular question is less than 15, the score for that question is marked with an asterisk (*) or otherwise designated as “limited data.” If the sample size is less than 6, no score is shown. Note that when a vendor has a low number of reporting sites, the possibility exists for KLAS scores to change significantly as new surveys are collected.

Note: Interoperability data comes from interoperability-specific research that KLAS conducted earlier this year and uses different data-level requirements. For more details, view the report here.

author - Sarah Brown
Writer
Sarah Brown
author - Jessica Bonnett
Designer
Jessica Bonnett
author - Andrew Wright
Project Manager
Andrew Wright
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.