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2021
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Telehealth & Remote Patient Monitoring Ecosystem 2023
Vendor-Reported Capabilities and Customer Adoption
Author
Schafer Jackson
Author
Ciera Walker
Telehealth and remote patient monitoring (RPM) solutions have grown in adoption, giving providers new ways to deliver more flexible care. While telehealth adoption especially was initially spurred by COVID-19, energy in both areas continues because of factors like value-based care, staffing shortages, and the desire to make care delivery more flexible and strategic. This report examines the broad ecosystem of telehealth and RPM technology—specifically, vendor-reported breadth and depth of adoption by their provider organization customers.
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Key Findings:
- Virtual Care Platforms: Amwell & Teladoc Health Lead in Reported Breadth of Capabilities and Care Settings; Caregility Offers Deep Inpatient Use Cases
- Video Conferencing Platforms: Doximity Reports Broad Care Settings, Doxy.me Reports Workflow Feature Breadth; Updox Offers Add-On Telehealth Capabilities for Existing Customers
- EMR-Centric Virtual Care Platforms: Epic Reports Highest Breadth in a Varied Field; Decisions for EMR-Based Solutions Largely Based on Integration
- Other KLAS-Measured Vendors Offering Telehealth Functionality (Measured in Non-Telehealth Segments)
- Telehealth Solutions not Currently Measured by KLAS
- Broadly Used Health Recovery Solutions & Outpatient-Focused MD Revolution Report Continuous Monitoring in Development; TimeDoc Health Offers Lighter Outpatient Solution
- Other KLAS-Measured Vendors Offering RPM Functionality (Measured in Non-RPM Segments)
- Remote Patient Monitoring Vendors Not Currently Measured by KLAS
Writer
Natalie Hopkins
Designer
Jessica Bonnett
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.