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Long-Term Care
 

Products that provide some or all of the core management software (clinical and financial) needed by long-term care facilities.

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
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Long-Term Care EMR 2023: Which Vendors Are Delivering High Value and Robust Technology?) Report Cover Image
Market Share
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Long-Term Care EMR 2023: Which Vendors Are Delivering High Value and Robust Technology?
23 February 23
New and more stringent regulations have increased documentation burden for long-term care (LTC) provider organizations, and this combined with other factors (COVID-19, staff turnover, increased LTC demand) has intensified clinician and nurse burnout in LTC. As a result, many organizations are pressing their LTC EMR vendors to address documentation challenges, simplify workflows while mitigating costs, and improve satisfaction in a market that has seen an overall decline. This report highlights which LTC EMR vendors are best delivering the quality, integration, and training needed to get the most value out of their systems.

Recent Insights

Key Findings:

  1. PointClickCare Leads in Market Share; Epic (Limited Data) Delivers Well for IDNs
  2. Experience Care and PointClickCare Delivering New Technology That Increases Value for Customers
  3. Netsmart (Limited Data) Falls Behind amid Issues of Product Quality & Integration Development
  4. MatrixCare and PointClickCare Focus on Training, Thus Setting Up End Users for Success


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Performance Data

Overall Score by Product

Example Long-Term Care overall score by product image

Overall Score by Question Topic

Example Long-Term Care overall score by question topic image

Provider Facility Size by Product

Example Long-Term Care provider facility size by product image

Provider Facility Type by Product

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Related Articles
Article
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Pulse Check on the Patient Driven Payment Model
04 March 20    |   Jennifer Despain
The Patient Driven Payment Model went into effect October of last year. Unlike the previous model, which was based on minutes of services and may have encouraged unnecessary services, the new model is
Article
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Post-Acute Care and Interoperability
12 December 18    |   Erik Bermudez
We took a few minutes at DHIS to review some findings from the report. We first discussed with the attendees the question of how post-acute providers are most likely to access outside data. Unfortunat
Current Time Inside Cache Tag Helper: 3/22/2023 1:13:36 PM and Model.SegmentId = 21
Related ReportsView All Reports
Perception
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Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
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Facility-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
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Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
Perception
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Post-Acute Care 2020
10 November 20    |   Jennifer Hickenlooper and Paul Hess
Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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