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2024 BEST IN KLAS
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2023
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Long-Term Care 2024
In a Financially Challenging Market, How Well Do Vendors Drive Value for Customers?
Author
Paul Hess
Author
Paul Warburton
As long-term care (LTC) facilities face decreasing reimbursements, changing CMS requirements, and staff turnover, they need software vendors who can provide valuable functionality and support their financial success. Investment in new technology can be cost prohibitive due to LTC facilities’ tight budgets, leading many to stay with their current EHR vendor; despite this, nearly 60% of interviewed organizations are looking to invest in additional technology from their EHR vendor or a third-party vendor to increase their profitability. An update to KLAS’ 2023 report on LTC technology, this report examines which vendors are best maintaining or improving customers’ sense of value via strong product development and integration quality.
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Key Findings:
- PointClickCare’s Consistent Product Development Drives High Market Energy
- Amid a Market-Wide Decline in Realized Value, MatrixCare Increases Value for Customers by Reducing Ad Hoc Charges
- LTC Organizations Looking to Increase Profitability via Investment in EHR, Analytics & Interoperability Platforms
- WellSky Delivers Improved Communication & Product Updates for Many Small LTC Customers
Writer
Natalie Hopkins
Designer
Nikki Christensen
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.