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Behavioral Health EMR 2020
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Behavioral Health EMR 2020
Struggling Market Sees Some Changes in Satisfaction

Authored by: Tyson Blauer and Jennifer Despain April 7, 2020 | Read Time: 4  minutes

Organizations using behavioral health EMRs report some of the lowest satisfaction scores of any market segment KLAS rates. While there is still broad need for improvement across vendors, the last year has seen significant shifts—some vendors have stepped up and improved their delivery, while others have seen significant drops in customer satisfaction. What factors are driving these changes?

Key Findings

  1. Missed Expectations Driving Dissatisfaction for Netsmart Customers
  2. Qualifacts Customers Attribute Jump in Overall Satisfaction to Improved Follow-Through from Executives
  3. Credible Commended for Exceptional Handling of Painful Server Outage
  4. Cerner Stands Out for Customer Service; Implementation Experience Inconsistent for New Millennium Customers
  5. What about Epic and MEDITECH?
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.