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Cerner Revenue Cycle Management, Report 3 of 4

Cerner Revenue Cycle Management, Report 3 of 4
Cerner Customers Cautiously Optimistic

Authored by: Boyd Stewart and Alex McIntosh August 29, 2019 | Read Time: 4  minutes

In August 2018, representatives from some of Cerner’s largest and most complex customers met with Cerner executives to participate in a transparent summit around revenue cycle success. The purpose of this summit was to provide insights that would enable Cerner to conduct a significant pivot to regain client confidence and deliver a world-class RCM solution. After the summit, Cerner made specific commitments to clients on when issues would be addressed. This report is a follow-up on Cerner’s progress toward those commitments.

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Key Findings

  1. Customers See a Pivot in Relationships; Waiting on Product Improvements
  2. Cerner Makes Strides in Improving Relationships with Customers
  3. Customers Continue to Wait for Tangible Solution Improvements
  4. Customer Comments on the Need for Tangible Product Improvements
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.