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Consulting for Cerner 2019
Consultant Expertise Is the Measure of Success
Organizations using Cerner’s EMR and revenue cycle software are increasingly looking for help from consulting firms to implement and optimize this software. These organizations almost universally consider Cerner’s in-house services, but those who engage Cerner for implementation or IT advisory services tend to be dissatisfied in much higher numbers than those who opt to use a third party. This report aims to help organizations find the best fit by diving into Cerner’s and other firms’ depth and breadth of experience, strategic expertise, and dedication to client success.
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Key Findings
- PwC, Atos & emids Lead in Consistent Overall Satisfaction
- Market Overview: Validated Scope of Cerner Software Consulting
- Cerner Falls Far behind Third Parties in Services for Cerner Software
- Majority of Interviewed Cerner Consulting Clients Dissatisfied
- Training, Methodology & Value Issues at the Root of Cerner Clients' Dissatisfaction
- Clinical Optimization (Limited Data) a Bright Spot for Cerner Consulting
- Satisfaction High among Most Clients of Third-Party Firms
- emids’ and S&P’s Expertise Leads to Smooth Cerner Implementations
- Softek Brings Visibility to Cerner Revenue Cycle; PwC and Impact Advisors Demonstrate Ownership of Project Success
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.