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2020
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Digital Fax 2023
How Are Advanced Users Moving toward Next-Generation Discrete Data Extraction?
Author
Tyson Blauer
Author
Paul Warburton
Despite the healthcare industry’s progress with interoperability (HIEs, national record exchanges, Direct Secure Messaging, APIs), healthcare organizations still heavily rely on faxing to exchange data. Faxing technology has evolved to accommodate fully digital processes, but provider organizations are looking for next-generation faxing functionality—like optical character recognition (OCR) and natural language processing (NLP)—to further automate workflows. Drawing from interviews with organizations identified by vendors as their most advanced users, this report follows up on KLAS’ 2019 report and validates what next-generation functionality vendors have deployed. It also shares market insights into the organizational effort required to maintain digital faxing and the future viability of digital faxing in healthcare.
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Key Findings:
- KLAS’ Digital Fax Maturity Framework
- Concord Surpasses Others in Digital Fax Maturity; etherFAX, Retarus, Vyne Medical Close Behind
- Use Cases: Vendor-Reported vs. User-Validated
- Most Respondents Want Vendors to Make OCR Technology Easier to Roll Out
- Most Advanced Users See Digital Fax as Integral Part of Their Interoperability Strategy
Writer
Sarah Hanson
Designer
Bronson Allgood
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.