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Full IT Outsourcing Study 2005

June 6, 2005

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This comprehensive report focuses on IT Outsourcing Firms that are used by healthcare providers to run and maintain their IT operations.

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For this study KLAS interviewed providers from acute care facilities who are either currently outsourcing IT or have discontinued IT outsourcing. This report includes information gained from these interviews and includes insights regarding the key drivers that led them to outsource, their perceived value of outsourcing, challenges associated with outsourcing and the outsourcer's performance.

Outsourcing firms included in the main body of the report are: ACS (Superior), CareTech, Eclipsys, First Consulting, McKesson, Perot Systems, and Siemens. Performance data is included in the addendum on CSC and PHNS. Vendor overviews are also included on firms that provide IT outsourcing to the healthcare provider industry.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.