Extensive IT Outsourcing 2008

September 5, 2008

The total number of outsourced hospitals actually decreased from 356 in 2007 to 303 presently, due to a few multi-hospital organizations that discontinued their agreements. This study attempts to give the reader a more complete view of what is happening in the extensive Information Technology Outsourcing (ITO) space by measuring outsourcer performance and providing insight into the experiences of the outsourced organizations. For the purposes of this study, unless otherwise noted, ITO refers to engagements where a majority or all of the IT department is outsourced.

Ninety-five percent of the participants for this research were C-level or other hospital executives. As with prior research, KLAS has been able to interview or confirm the status of virtually all North American healthcare organizations of 100 beds or more with current or previous outsourcing engagements.

Vendors qualifying for ranking in the study were:

ACS
CareTech
Eclipsys
McKesson
Perot Systems
Siemens

Early findings were also included for CSC (FCG), PHNS, and Phoenix Health Systems.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.