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Global (Non-US) Patient Engagement 2024 Global (Non-US) Patient Engagement 2024
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Global (Non-US) Patient Engagement 2024
Regional Trends and Investment Energy

author - Everton Santos
Everton Santos
author - Jonathan Christensen
Jonathan Christensen
February 15, 2024 | Read Time: 11  minutes

KLAS’ 2023 Global (Non-US) Healthcare IT Trends report found that investment in digital health is among healthcare organizations’ top three priorities across global regions. Patient engagement, alongside virtual visit technology and remote patient monitoring, is one of the key pillars of digital health. For this report, KLAS interviewed healthcare leaders from 155 organizations across 39 countries and territories around the world, and these leaders shared their current and future patient engagement priorities, their adoption of various patient engagement technologies, and what vendors they are using or considering.

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Key Findings:

  1. Top Global Priorities: Patient Health Information Transparency and Patient Access to Care
  2. Current State: Many Patient Engagement Strategies Still in Early Stages, Leveraging Numerous Solutions Including the EHR
  3. Microsoft, WhatsApp, Patients Know Best the Most Frequently Mentioned Third-Party Vendors; Epic, Philips, InterSystems, and Oracle Health Are EHR Vendors Most Often Leveraged
  4. Europe: Portals & Self-Scheduling High Priorities; Doctolib, Microsoft & Patients Know Best Have Most Overall Mindshare, Dedalus & Epic Lead Mindshare for EHR Platforms
  5. Middle East/Africa: Organizations Expanding to Broader Patient Engagement Initiatives, Not Only Patient Portals
  6. Asia/Oceania: Best-of-Breed Solutions Used More Widely Than EHR Platforms for Patient Engagement
  7. Latin America: Portals & Self-Scheduling See Broad Adoption via Core EHR Platforms; Adoption of Communication Tools & Virtual Visits Is Lower
  8. Canada: EHR Deployments Drive Focus on Patient Portals
author - Amanda Wind Smith
Amanda Wind Smith
author - Jess Wallace-Simpson
Jess Wallace-Simpson
author - Sydney Toomer
Project Manager
Sydney Toomer
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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