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Health Information Exchange 2012
Muddled in the Interfaces

October 31, 2012

The first KLAS report on health information exchange (HIE) described an emerging market—a mile wide, but only an inch deep. Almost 40 vendors claimed solutions, and just having a live customer was considered a milestone. Subsequent reports primarily focused on market share, defining vendors with real solutions, and sharing pioneer provider stories. In 2012, the market is maturing and consolidating. There are still 38 HIE vendors with clients, but the top 11 hold around 80% of the market share. For this study, KLAS interviewed 208 providers using these 11 vendors to examine their performance and how poised they are for ongoing success.

author - Robert Ellis
Project Manager
Robert Ellis
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.