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HIE 2016
Shifts in Vendor Performance and Provider Outlook
Author
Bradley Hunter
Author
Emily Paxman
Health information exchange (HIE) was one of the first answers to the challenge of interoperability. Despite a rousing start and years to mature, HIE has largely been a story of missed expectations. More than half of the vendors KLAS reported on in 2011 are no longer competing in the market, including several industry stalwarts. While at least one prominent vendor has pulled out of a tailspin, others are struggling in new ways. Which vendors are most stable? Which are being counted on for the future and why? KLAS spoke with 332 organizations to understand vendors’ past performance and providers’ outlook for the future.
1. BEST FUTURE OUTLOOK: EPIC AND MEDICITY
Epic and Medicity have the most customers who predict their vendors will meet interoperability needs over the next three years. The keys to this confidence? Technology prowess and reliable partnering. EMR-dependent Epic simplifies user access to data from both Epic and non-Epic EMRs. EMR-independent Medicity backs up a persuasive road map with follow-through. Customers of Allscripts, eClinicalWorks, and Orion Health mention disappointment over service challenges and the effort required from providers to fill gaps. Epic and InterSystems currently have the highest performance scores for EMR-dependent and EMR-independent HIEs, respectively.
2. INTERFACING: EPIC SPEEDS DELIVERY, LEADS QUALITY WITH INTERSYSTEMS & ICA
For many, “service” means “interface delivery,” something that remains a primary barrier to provider progress. Timelines depend on a variety of factors, but nearly half of respondents (40%) say it takes their vendor over three months to complete a typical interface.
A changing HIE vendor landscape means some vendors are growing while others are stepping back.
Recent shifts include:
EMERGING
Cerner Resonance: A new option for Cerner customers only. Slow growth but positive reviews. (81.3*)
NextGen Results: Mirth acquired by NextGen family. Flexible tools; attentive service. (86.7*)
FADING
Cerner MobileMD: Acquired through Siemens acquisition. Stagnant as HIE; Now sold as a provider portal.
Optum HIE: Outdated technology led to loss of early lead. Some remaining plan migration to new SaaS platform.
3. IT CAN BE DONE: MEDICITY EXECUTES TURNAROUND
For years, unrealistic expectations, empty promises, and shorthanded staff have plagued HIE vendors and customers alike. Add constantly changing interoperability standards and a failure to evolve HIE solutions, and it is no surprise some vendors haven’t kept up. Medicity engineered a major turnaround, rare for any HIT vendor, and earned KLAS’ “Most Improved Vendor” award for 2015. Customers credit the change to hard discussions and disciplined follow-through. Cerner, Epic, ICA, and InterSystems demonstrate ongoing consistency.
4. INTERSYSTEMS AND MEDICITY HANDLE MOST COMPLEX NEEDS
Each vendor has unique strengths and solution gaps, as illustrated by how deeply customers have adopted different use cases and functionality. InterSystems and Medicity support the most diverse environments and see the highest use of rated functionality. Clinical analytics functionality is frequently asked for, but no vendor has proven adoption on a wide scale.
Designer
Natalie Jamison
Project Manager
Robert Ellis
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.