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Healthcare Consulting and Services 2018

Healthcare Consulting and Services 2018
Which Firms Deliver a True Partnering Experience?

Authored by: Mike Smith and Lois Krotz March 2018 | Read Time: 4 minutes

The need for partners is stronger now than it has ever been as healthcare organizations continue their journey to provide seamless care across the continuum, shift from fee-for-service to fee-for-value, reduce costs, and ultimately improve patient care. KLAS has published numerous reports on a wide range of consulting services, but this is the first that focuses on which firms healthcare organizations consider true partners. KLAS interviewed decision makers from 246 healthcare organizations about the consulting and services firms they have used to discover which they consider true partners and which they would avoid using again.  

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Key Findings

  1. Nordic and Deloitte Are the Top Firms Mentioned As True Partners
  2. Advisory Board Most Mentioned Firm Provider Organizations Would Not Use Again
  3. Chartis Group, Deloitte, and PwC Have Broadest Range of Services; Impact Advisors Has Most IT Advisory Depth; Nordic Has Most Implementation Depth
  4. Value of Partnering: 84% of Organizations Plan to Use Partners for Future Projects; Accenture, Impact Advisors, and PwC Well Positioned
  5. Which Firms Are Missing from Top Partner List?
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.