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Home Health 2019

Home Health 2019
Decision Insights Report

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For many home health agencies, a quality EHR is a critical factor for staying in business. Home health EHR vendors are expected to be a strategic partner, helping customers navigate the current regulations and upcoming regulatory changes in the home health market. Accuracy of documentation and a focus on outcomes over activity are primary themes in market segment discussions. This report answers the critical questions of home health executives: Are other customers of my vendor satisfied? Which vendors do other home health agencies see as the most competitive when they are making their selections? When other agencies decide to make a change, where do they go?

Key Findings

  1. Homecare Homebase and Epic Lead in Mindshare but Trail in Satisfaction
  2. The A-List: Thornberry
  3. Measuring the Customer Experience
  4. Functionality, Consolidation, and Technology Are the Primary Decision Drivers
  5. What Differentiates the Frequently Considered Vendors?
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.