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Medical Oncology 2019
Customer Pain Points and Critical Success Areas
The bulk of cancer care in the US is delivered by community cancer centers. They come in all sizes, and many have large-organization and academic affiliations, so their IT needs are getting more complex. These organizations need IT systems that can help them overcome oncology-specific challenges related to workflows, benchmarking, clinical trials, and data integration with other core EMRs. This report—focused specifically on medical oncology—examines how committed vendors are to making their customers successful and looks at customers’ functionality successes and pain points in the critical areas mentioned above.
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Key Findings
- Flatiron Continues Improvement in Commitment to Customers, Drives Strong Satisfaction
- Cerner, Epic, McKesson Specialty Health Lag Behind in Delivering Workflow That Meets Community Needs
- Epic Customers Report Highest Use, Lowest Performance of Benchmarking Tools
- Elekta & Varian See High Use of Clinical Trials Functionality
- Cerner and Epic Struggle to Connect with Other EMR Vendors
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.