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MRO Auto Retrieval 2025
Improving Efficiency of Information Release Process Through Automated Retrieval
Author
Jaren Day
Author
Drew Partridge
Healthcare organizations must manage release of information (ROI) requests efficiently and securely while complying with privacy regulations. Manual processes often lead to slow turnaround times, increased labor costs, and data-sharing delays that negatively impact payers, providers, and patient care. MRO’s Auto Retrieval solution is intended to streamline the ROI process via automation, reducing manual intervention and turnaround times and improving staff productivity and operational efficiency. This report explores the experience of mature, high-volume implementation customers†using Auto Retrieval.
†For this report, MRO identified 8 customers who represent MRO’s highest-volume Auto Retrieval implementations and who have been live for at least six months; KLAS interviewed 7 of these customers. While the 8 organizations account for the bulk of MRO's Auto Retrieval transaction volume, they represent only 27% of MRO's approximately 30 live Auto Retrieval customers. As such, findings are not reflective of Auto Retrieval’s broader customer base.
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Key Findings:
- MRO Auto Retrieval Customer Experience: An Initial Look
- Points to Ponder
- MRO: Company Profile at a Glance
Project Manager
Kyle Chilton
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.