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Optum Payment Integrity Solutions 2023
A Comprehensive Toolset for the Entire Payment Integrity Process
Author
Joe VanDeGraaff
Author
Jacob Brown
Payers often use rigorous checks before and after bill payments to ensure accuracy. Optum’s payment integrity solutions aim to provide a comprehensive payment integrity approach that helps payers reduce administrative and medical costs and improve relationships. Payers have asked KLAS for insights on Optum’s payment integrity offering, which is seen as one of the largest in the market. Optum declined to participate in this study; however, KLAS seeks to benefit payers by sharing this first look at the Optum customer experience around payment integrity solutions.
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Key Findings:
- Optum Payment Integrity Solutions Customer Experience: An Initial Look
- Points to Ponder
- Optum: Company Profile at a Glance
Project Manager
Kyle Chilton
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.