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Patient Access 2018
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Patient Access 2018
A Deeper Dive into Broad Adoption

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With the rise of high-deductible health plans, provider organizations are increasingly utilizing tools and processes that facilitate patient payments and guard against bad debt, and they are more reliant on technology to manage patient access activities. Hoping for a more streamlined workflow, many are consolidating to a single vendor for multiple tools. As this transition continues, how does the experience of broad adopters compare to that of limited adopters? Is automated preauthorization the game-changing functionality vendors describe and customers seek? What impact are current patient access solutions having? KLAS spoke to 60+ broad adopters in addition to 70+ customers with more limited adoption to get their feedback

† For the purposes of this report, customers who use eligibility verification (the core component of the patient access process) and two or more other main patient access components from the same vendor are designated as “broad adopters.” Those who do not meet this criteria are called “limited adopters.”

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Experian Excels with Broad Adopters, Struggles with Limited Adopters; AccuReg Consistently Delivers High-Touch Experience

Recondo Technology Leads the Way in Automated Preauthorizations

Customer Perceptions of Their Patient Access Solution’s Impact 

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.