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Patient Access 2021
How Well Do Enterprise EMR Vendors Meet Organization Needs?
Author
Dustin Cragun
Author
Alex McIntosh
Current Time Inside Cache Tag Helper: 6/4/2023 3:51:00 AM and Model.reportId = 1782
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors† Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here.† KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering.
What Is Patient Access?
For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.
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Key Findings
- What is Patient Access?
- High Customer Satisfaction with Epic; Cerner Clients Struggle to Integrate with Third Parties
- Epic Customers Eager for Future Development; Cerner Customers Unsure of Long-Term Patient Access Needs Being Met
- Integration, Ease of Use, and Support Drive Epic Customers’ Satisfaction
- Cerner Perceived as Struggling to Deliver New Technology
- Majority of MEDITECH Customers See Success with Patient Access
Writer
Sarah Hanson
Project Manager
Natalie Jamison
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.