Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Portals on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Premium Reports
Subject Expert

Contact KLAS

info@klasresearch.com

801.226.5120

KLAS - Contact KLAS
 Download Report Brief  Download Full Report    Zoom in charts

Preferences

   Bookmark

Related Series

Patient Portals 2013
|
2013
Patient Portals 2012
|
2012

Related Segments

Related Products

Related Vendors

Related Blogs

 End chart zoom
Patient Portals 2015
* A page refresh may be necessary to see the updated image

Patient Portals 2015
Who’s Driving Meaningful Patient Interaction?

Authored by: Coray Tate April 10, 2015 | Read Time: 2  minutes

Current Time Inside Cache Tag Helper: 7/29/2021 4:06:38 PM and Model.reportId = 971

Today’s meaningful use requirement of patient portal access by 5% of patients is confirmed to be a fairly low bar, but a more challenging future is just beginning. Value-based care is forcing patient portals to evolve from being tools for reactive compliance to instruments that allow patients to proactively engage in their care. This report analyzes three flavors of portals (enterprise, ambulatory, and agnostic) and shows which vendors have proven to best meet current needs while also developing solutions for a more strategic tomorrow.

Thank you !

Access info about Patient Portals on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Healthcare Providers,
Want to see more reports?

Not a Provider, contact us for pricing details.

HtmlReportContent Current Time Inside Cache Tag Helper: 7/29/2021 4:06:38 PM and Model.reportId= 971 and Model.HtmlReportContent_LastWriteTimeUtcInTicks=637505721844855553

1. EPIC, ATHENAHEALTH ARE THE STRONGEST PERFORMERS

Among fully rated vendors, Epic and athenahealth continue to provide the best overall customer experience. Both are highly rated in functionality, patient adoption, and vendor guidance. A trend toward rising expectations led five of eight ranked vendors to drop significantly in performance over the last year. Customers demand closure of functionality gaps, easier interoperability, and more responsive service. Only Medfusion and NextGen showed notable year-over-year improvements.

top performers by overall klas score

2. MEDFUSION MOST HELPFUL IN DRIVING PATIENT ADOPTION

Providers running athenahealth, Epic, and Medfusion report that their vendors are most effective in helping them drive patient adoption. All three vendors had over half of their customers report that at least 20% of patients have accessed the portal—a number well beyond the meaningful use bar of 5%. Most providers running other vendors are also getting over the 5% bar, but by a narrower margin. 

adoption guide

3. PATIENT ADOPTION DRIVEN BY ADMINISTRATIVE FUNCTIONALITY AND MANUAL EFFORT

The most popular way to meet the meaningful use Stage 2 requirement for patient data access is to pressure patients to sign up at the point of care. Some providers have even hired staff especially for that purpose, but adoption rates remain relatively low. The most effective way to encourage patient adoption is to offer functionality that patients find useful. Portals like athenahealth, Epic, and Medfusion that offer strong administrative functionality (such as billing and self-scheduling) that saves time for patients’ families get the highest levels of patient adoption.

factors in patients portal access23 feel stuck or are leaving

4. INFLUENCE HEALTH AND RELAYHEALTH ARE FOUND IN THE MOST DIVERSE EMR SETTINGS.

Influence Health and RelayHealth are tackling the most difficult task of consolidating data feeds from multiple EMRs into a single portal, but only RelayHealth appears to be meeting customers’ needs. Allscripts and Medfusion are ranked highest among EMR-agnostic vendors, but Allscripts’ overall score has dropped nine points under the strain of new business, while Medfusion has improved under new management. Both are being used in less diverse settings.

what emrs do vendor agnostic patient portals connect to

 Download Report Brief  Download Full Report

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.