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Payer IT Consulting Services Ecosystem 2023
An Initial Look at Performance and Firm-Reported Capabilities
Author
Trent Davis
Author
Sam Eaquinto
Payer organizations are under increasing pressure to maintain regulatory compliance and ensure strong data security at a low cost; thus, they are seeking payer IT consulting firms for help with advisory services, change management, implementations, and managed services. This report—KLAS’ first in this area—defines the broad ecosystem of payer IT consulting services and examines the market through firm-reported capability sets, validations, and performance data.
Note: The next report on payer IT consulting services will further dive into customer validations of specific engagement types and outcomes.
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Key Findings:
- Among Fully Rated Firms, Huron, Tegria & Emids Clients Most Consistently Satisfied
- Clients Want HTC Global Services & IQVIA to Improve Bench Depth and Resource Expertise
Writer
Carlisa Cramer
Designer
Breanne Hunter
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.