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Points of Light 2025 Case Study 15
Boosting Provider Engagement & Reducing Administrative Burden Through Streamlined Electronic Reporting Tools
Author
Boyd Stewart
Author
Aurene Wilford
Author
Sidnee Wood
Kell Medical and Humana were burdened by time-consuming, manual processes for reporting care gaps that hindered provider engagement. The high administrative cost and documentation burden led to poor access to patient information and challenges in maintaining high care quality. Humana collaborated with Availity to develop two reporting tools that would digitize the process and also prioritized provider awareness of the tool and engagement in its use. As a result, provider engagement was substantially increased, and care gaps are able to be closed more efficiently.
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Key Findings:
- Executive Summary
- The Collaborators
- Points of Friction—Challenges to Be Solved
- Action Plan—How the Collaborators Worked Together to Reduce Friction
- Points of Light—Outcomes Achieved Through Collaboration
- Lessons Learned—What Best Practices Can Other Organizations Replicate?
- What's Next?—Vision for the Future
Writer
Natalie Hopkins
Designer
Jess Wallace-Simpson
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.