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Points of Light 2025 Case Study 7
Using Epic Payer Platform to Reduce Errors & Manual Data Entry During Patient Registration
Author
Boyd Stewart
Author
Aurene Wilford
Healthcare Organization 7’s manual patient registration process was time intensive and contributed to insurance errors. To help automate the registration process, Humana and Epic worked with the CARIN Alliance to create programs within Epic Payer Platform that could source coverage information and digital insurance cards. Since implementing these programs, the healthcare organization has been able to access insurance information directly from the payer, leading to reduced registration times.
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Key Findings:
- Executive Summary
- The Collaborators
- Points of Friction—Challenges to Be Solved
- Action Plan—How the Collaborators Worked Together to Reduce Friction
- Points of Light—Outcomes Achieved Through Collaboration
- Lessons Learned—What Best Practices Can Other Organizations Replicate?
- What's Next?—Vision for the Future
Writer
Natalie Hopkins
Designer
Jess Wallace-Simpson
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.