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Points of Light 2025
Payer & Provider Partnerships Advancing Patient Care & ROI Through Innovative Technologies
Author
Boyd Stewart
Author
Aurene Wilford
Strategic partnerships between payer and provider organizations and HIT vendors are transforming administrative efficiency, care quality, and financial outcomes. KLAS’ annual K2 Collaborative Points of Light awards celebrate such partnerships’ successes—or “points of light”—in reducing costs and inefficiencies and improving the patient, provider, and payer experience.
25 partnerships were awarded a 2025 Points of Light award, and their strategies and outcomes are shared in this report to illustrate the art of the possible. To help payer and provider organizations and vendors more effectively collaborate to resolve major points of friction, this Executive Insights section provides a high-level summary of the challenges the award winners tackled, the outcomes they achieved, and the key lessons learned on the journey. The full report provides an in-depth case study of each collaboration.
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Key Findings:
- Points of Friction & the Technology Used to Address Them
- Variety of HIT Solutions Used to Address Points of Friction
- Points of Light: Most Common Outcomes Include Improved Efficiency/Operations, Improved Quality of Care/Patient Experience & Improved Data Sharing
- Key Lessons Learned
- Build Collaborative, Trusting Partnerships Through Open Communication
- Ensure Strong Internal Governance & 0rganization Buy-In, from Executives to End Users
- Take a Systematic, Scalable Approach to Implementation
- Monitor & Measure Progress to Continually Improve & Recognize ROI
- Overview of Points of Light Collaborations—by Type of Challenge Addressed
Writer
Natalie Hopkins
Designer
Kath Spencer
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.