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Points of Light 2023
Recognizing Successful Payer/Provider Collaborations

author - Boyd Stewart
Boyd Stewart
author - Joshua Jensen
Joshua Jensen
author - Aurene Wilford
Aurene Wilford
April 12, 2023 | Read Time: 19  minutes

Innovative partnerships between payers, healthcare organizations, and HIT vendors have the potential to revolutionize healthcare processes and outcomes. KLAS’ annual Points of Light awards celebrate success stories—or “points of light”—achieved by payers, healthcare organizations, and vendors who have partnered to reduce costs and inefficiencies and improve the patient experience.

In total, 25 such collaborations were awarded a 2023 Points of Light award, and their strategies and outcomes are shared in this report to illustrate the art of the possible. It is our aim to help payers, healthcare organizations, and vendors collaborate more effectively to resolve some of healthcare’s biggest points of friction. This report’s Executive Overview provides a high-level summary of the types of challenges these collaborations tackled and the outcomes they achieved; the full report provides an in-depth case study of each collaboration.

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Key Findings:

  1. Points of Friction (and the Technology Used to Tackle Them)
  2. Wide Variety of HIT Solutions Used to Address Points of Friction
  3. Overview of Points of Light Collaborations—By Type of Challenge Tackled
  4. Points of Light: Most Common Outcomes Include Improved Provider Experience, Improved Efficiency/Processes, and Improved Care/Patient Experience
  5. Key Lessons Learned: Build Partnerships of Trust and Collaboration, Choose Technology Partners That Offer Robust Technology and Are Proactive, Create the Groups and Governance Structures Necessary for Success, Utilize Data to Drive Improved Outcomes
author - Elizabeth Pew
Elizabeth Pew
author - Jess Wallace-Simpson
Jess Wallace-Simpson
author - Joel Sanchez
Project Manager
Joel Sanchez
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.