Post-Acute Care 2020
Portfolios Grow with an Eye on Enterprise

Author
Paul Hess

Author
Jennifer Hickenlooper

November 10, 2020 | Read Time: 8 minutes

Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.

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Key Findings:

Enterprise Path Available from Epic and MEDITECH
Netsmart Delivers Complete Portfolio but Fails to Meet Customer Expectations
Matrix Care a Strong Home Health Option for Cerner Customers
Epic's Hospice Solution Appreciated but Functionality Gaps Remain
PointClickCare Is the Standout Solution for Long-Term Care
No Vendor Consistently Meets Behavioral Health Needs
Large Health Systems Targeting Home Health and Behavioral Health for Internal Expansion
Record Sharing with Acute Care Setting Still Not Consistent

Writer
Elizabeth Pew

Designer
Madison Fujimoto

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.