Precision Medicine Provider Validations 2018
The Voice of the Provider - Report 2 of 2

Precision Medicine Provider Validations 2018

THE VOICE OF THE PROVIDER

Report 2 of 2

Provider-Reported Solution Capabilities

While many vendors interviewed by KLAS previously stated that they provide services in multiple areas, KLAS found it difficult to verify that all of these technologies/modalities are actually in use by healthcare organizations today—even when speaking to reference sites provided by vendors who participated in the previous vendor-validations study (see page 6). The capabilities that have been validated as being in use are highlighted below.

Best Practices: Don’t Underestimate the Efforts Needed

Although precision medicine is most often associated with oncology settings, provider organizations of many types have found utility in adopting precision medicine technologies to increase the quality of care that they are able to deliver. With no single vendor solution covering all areas of precision medicine, providers must align their needs with those vendors who are most adept in meeting those needs. Healthcare providers who have been successful in working with their vendors often use some of the following best practices:

Providers Extremely Skeptical about the EMR’s Role in Precision Medicine

Nearly three-quarters of providers interviewed do not believe that the EMR will play a primary role in the future of precision medicine, with several citing inherent deficiencies within EMRs as root causes. Many respondents were not shy in expressing their feelings about EMR vendors’ roles, stating that the EMR in its current state is a hinderance to the advancement of the field and going so far as to call their vendor “a major issue,” “not capable,” or “not viable” and state that precision medicine is “too complex” for EMR vendors to handle. Overall, respondents feel that their peers looking to begin a journey into precision medicine should focus on niche vendors who have the experience and capabilities needed to address the specific challenges inherent in precision medicine. The two respondents who feel that the EMR will play a leadership role are using specialty oncology EMR solutions.

The Business Case for Precision Medicine 

A Starting Point: Satisfaction with Vendors High among Pioneering Organizations

Nearly nine in ten early precision medicine adopters are satisfied with their vendor(s), and regardless of the solution in use, most of these organizations offer very similar opinions of their vendors. Many, even among those few who are currently dissatisfied, are confident that their vendors will continue to make improvements to the products over the next year, and this will, in turn, drive respondents’ overall satisfaction even higher. Many interviewed organizations state they are currently working directly with their vendors as development partners and thus are the recipients of much more vendor communication and support than is typical across most segments measured by KLAS; interviewees are appreciative of this communication, and several share that their successes would not be possible without the vendors’ willingness to listen and work directly and closely with the organization. Those few who are less satisfied than the majority feel the technology offered by their vendors has not advanced to the level they initially were led to expect, with gaps remaining in integration, data display, and reporting capabilities and functionality limitations within the various systems. Nearly one in five respondents feel their vendor has not kept all promises that were made, leading to various levels of dissatisfaction and/or frustration with the products and vendors.

Precision Medicine Vendor Validations 2018