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Safety, Risk & Compliance 2023
Purchase Energy High as Organizations Seek to Increase Visibility & Address Risk
Author
Brian Matsen
Author
Jennifer Hickenlooper
For healthcare organizations, the outbreak of the COVID-19 pandemic underscored the importance of having a holistic and integrated solution for safety, risk, and compliance management. Purchase energy in this market is increasing as more organizations are looking for solutions to increase visibility into safety events and compliance, address potential risks, and enhance patient and staff safety. To better understand what factors are influencing purchase decisions and which vendors are seeing the most traction, this report examines 51 recent purchase decisions validated by KLAS between May 2021 and May 2023. For additional context, some satisfaction data from current customers is also included.
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Key Findings:
- Both Net-New & Existing RLDatix Customers Select RLDatix Solutions; Most Frustrated Respondents Are Replacing Non-Primary Products with Other Vendors’ Solutions
- For symplr, Compliance Platform Sees Purchase Energy while Some Midas Customers Leave Due to Aging Technology
- Origami Risk & Riskonnect Often Chosen by Acute Care Organizations Thanks to Comprehensive Offerings; Some Don’t Select Due to Cost
- Small & Midsize Organizations Frequently Consider & Select Performance Health Partners
- Functionality the Top Driver in Purchase Decisions
Writer
Sarah Hanson
Designer
Bronson Allgood
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.