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SDOH Points of Light 2024 Case Study 7
Connecting LGBTQ+ Patients with Educated & Affirming Providers
Author
Benjamin Cassity
Author
Kyle Chilton
When seeking care, patients must consider several factors, such as the accessibility, affordability, and quality of that care. LGBTQ+ patients have an additional consideration—whether the provider will be affirming of their sexual orientation and/or gender identity. Many of these patients avoid receiving care because of negative experiences with providers who weren’t affirming or were inexperienced with LGBTQ+ communities. In this case study, Healthgrades partnered with a CBO to improve healthcare experiences for LGBTQ+ patients by increasing their access to affirming providers.
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Key Findings:
- Executive Summary
- The Collaborators
- Points of Friction—Challenges to Be Solved
- Action Plan—How the Collaborators Worked Together to Reduce Friction
- Points of Light—Outcomes Achieved through Collaboration
- Lessons Learned—What Best Practices Can Other Organizations Apply?
- What's Next?—Vision for the Future
- Project Scalability & Replicability
Writer
Sarah Brown
Designer
Jess Wallace-Simpson
Project Manager
Kyle Chilton
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.