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Smart Communications Conversation Cloud 2026
Modernize & Centralize Customer Communications While Improving Data Collection Processes
Author
Adam Cherrington
Author
Drew Partridge
Healthcare organizations often rely on disconnected tools to manage customer communications, forms, and documents, creating inefficiencies and inconsistent experiences. Manual processes and limited support for digital and two-way interactions can further slow engagement. Smart Communications aims to address these challenges with Conversation Cloud, a cloud-based platform designed to centralize and reduce costs for communications. This report evaluates current customer experiences with the solution in both domestic US and global markets.
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Project Manager
Kyle Chilton
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.