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Zocdoc 2023
Helping Providers Acquire New Patients and Helping Patients Self-Schedule through a Cloud-Based Platform
Author
Adam Cherrington
Author
Taelin Bryan
Given the staffing challenges that persist in today’s healthcare market, provider organizations want tools that generate new business and alleviate their scheduling burden. Additionally, a top priority for patients today is the ability to self-schedule online. Zocdoc aims to meet the current needs of both provider organizations and patients through a cloud-based booking platform. This report examines customer experience and satisfaction with Zocdoc’s platform.
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Key Findings:
- Zocdoc Customer Experience: An Initial Look
- Points to Ponder
- Zocdoc: Company Profile at a Glance
- Solution Technical Specifications (provided by Zocdoc)
Project Manager
Robert Ellis
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.