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Subject Expert

Niel Oscarson
Research Director
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
Low Market Energy | |
Medium Market Energy | |
High Market Energy | |
Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Score Breakdown (1 Year) Filtered view: (Asia/Oceania)
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
Latest Comments See all (42) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Manager
Loyalty
I would buy Cardiology Solutions again. It is Optum’s biggest...
Manager
Relationship
Large organizations should have their own support folks who handle the...
Manager
Relationship, Product, Value
From a security perspective, Optum includes a lot of additional...
Director
Relationship
Optum has a service that continually monitors the system. That is...
Director
Relationship, Operations, Product
We have had a lot of problems with the system since our...
Director
Product, Value
I have had the opportunity to recommend a product, and I have not...
Director
Relationship, Operations
Optum could have more knowledgeable first-line staff members. There...
Director
Loyalty
We have had some challenges with Optum in the cardiology space. Optum...
Analyst/Coordinator
Product, Value
In general, Optum could improve Cardiology Solutions with the ease of...
Analyst/Coordinator
Operations
Optum is more reactive than they are proactive. I haven't seen much...