Bookmarks
Manage BookmarksYou have no bookmarks!
Click on the bookmark icon on your favorite pages for easy access, or click on the "Manage Bookmarks" above.
Step 1 of
Step 2 of
Step 3 of
Step 17 of
EZCall
Subject Expert
Niel Oscarson
Research Director
Subject Expert
Niel Oscarson
Research Director
Step 14 of
Trending Filters
By Years
1
2
3
Featured Report
Preferences
Add Bookmark Bookmark
Does this page look different?
Get a summary of what's new.
Get a tour.
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
Log inLog in to see the full dataset.
If you don't have a login, getting started is easy.
Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.
Step 6 of
Step 7 of
Step 8 of
Score Breakdown (1 Year) Filtered view: (Asia/Oceania)
Culture
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Click for full details
Keeps ALL promises (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Product works as promoted (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Proactive service (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Loyalty
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Part of long-term plans (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Would you buy again (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Likely to recommend (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Overall satisfaction (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Forecasted overall satisfaction (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Operations
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Quality of implementation (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Quality of training (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Ease of use (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Product
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Supports integration goals (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Overall product quality (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Product has needed functionality (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Delivery of new technology (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Relationship
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Quality of support (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Vendor executive involvement (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Value
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Avoids charging for every little thing (Yes|No)
Segment avg. ##.#
Segment avg. ##.#
##%
Software avg. ##.#
Drives Tangible Outcomes (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Money’s worth (1-9)
Segment avg. ##.#
Segment avg. ##.#
##.#
Software avg. ##.#
Step 9 of
Step 10 of
Step 11 of
Score Distribution
Mean
9
##.#%
8
##.#%
7
##.#%
6
##.#%
5
##.#%
4
##.#%
3
##.#%
2
##.#%
1
##.#%
Facility Type
Standalone Facilities
Multi-site Facilities
17%
83%
Step 12 of
Step 13 of
Products loading... 
Promote Product
Want to directly encourage your clients to share candid feedback?
To help ensure KLAS ratings are always accurate, honest, and impartial, all vendors must adhere to the guidelines below:
- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
- ALL customers must simultaneously be invited to participate, not a selected sub-group (unless approved by KLAS). Your KLAS representative MUST receive a copy of the invitation sent to client contacts.
- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
- Do NOT provide any incentive to customer participants for evaluating a product through KLAS (cash, gift cards, random prize drawings, etc)
Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in. Cookie Policy
Latest Comments See all (42) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Manager
Loyalty
I would buy Cardiology Solutions again. It is Optum’s biggest...
Manager
Relationship
Large organizations should have their own support folks who handle the...
Manager
Relationship, Product, Value
From a security perspective, Optum includes a lot of additional...
Director
Relationship
Optum has a service that continually monitors the system. That is...
Director
Relationship, Operations, Product
We have had a lot of problems with the system since our...
Director
Product, Value
I have had the opportunity to recommend a product, and I have not...
Director
Relationship, Operations
Optum could have more knowledgeable first-line staff members. There...
Director
Loyalty
We have had some challenges with Optum in the cardiology space. Optum...
Analyst/Coordinator
Product, Value
In general, Optum could improve Cardiology Solutions with the ease of...
Analyst/Coordinator
Operations
Optum is more reactive than they are proactive. I haven't seen much...