NTT DATA's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Consulting and Support Services
Service desk, virtual care, care coordination, or other forms of support

NTT DATA is responding to our clients’ needs rapidly as follows:

  • We are redirecting staff and resources to support our clients as they adapt to new demands including rapidly onboarding new clinicians, migrating nonclinical staff to work-from-home models, supporting the deployment of needed technology (e.g. virtual care), and responding to their data and information needs. This is a rapidly changing landscape. Last Friday we learned that one of our clients would implement WFH for over 10,000 of its employees on the following Monday. This creates incredible pressures on our clients’ personnel, our teams, and the supporting technology. Our number one focus is to ensure we do our best to deliver the services we have already committed to our clients.
  • To ensure clients have access to their mission-critical technology, our data and support centers around the world remain fully staffed with in-house and remote experts (according to regional and local health guidelines).
  • Our teams are in the care theaters supporting technology needs alongside our clients.
  • In addition, we are seeking to serve creatively in many ways. Examples:
    • Working with our hospitality and travel vertical, we are connecting healthcare clients with local hotel chains to find creative solutions to support physicians and healthcare workers who need to self-isolate due to COVID-19 exposure and providing a fast path to hospitals who may need to quickly find additional beds in unconventional settings.
    • We are working with two of our partners, Enli and InTouch Health, to rapidly deploy and scale care management and virtual care technologies across the healthcare system.

Provider systems requiring service desk, virtual care, care coordination, or other forms of support can count on NTT DATA for support. Earlier this week, we announced we’re working together with Enli to deliver a COVID-19 Care Coordination program that helps healthcare organizations record, manage, and monitor patients at risk for, or who have already contracted, COVID-19.

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