2021 Best In KLAS Access Management

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Decision Insights

Identity and Access Management 2020

03 December 20 | Dan Czech and Joe VanDeGraaff

As healthcare continues its measured move to the cloud, healthcare provider organizations can no longer protect data solely through firewalls and strong perimeter defenses—the digital identity must be protected as well. With organizations replacing homegrown identity and access management (IAM) solutions with commercial options, new vendors have entered the healthcare arena, and longstanding single sign-on (SSO) vendors have expanded their suites. To understand which vendors are being replaced, considered, and purchased and what factors drive these decisions, this report combines customer satisfaction insights with feedback from 40 unique healthcare provider organizations that have recently made an IAM technology purchase decision.

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Identity Automation IAM Suite (Mostly Single Sign-On)	87.7	n=23	N/A	A-	A-	B+	B+	B	A

Imprivata IAM Suite	87	n=58	N/A	A-	A	A-	B+	B	C+
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Identity Automation IAM Suite (Mostly Single Sign-On) 87.7 n=23 COMMENTS	N/A	A-	A-	B+	B+	B	A
Imprivata IAM Suite 87 n=58 COMMENTS	N/A	A-	A	A-	B+	B	C+

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Duo Trusted Access (Mostly MFA) *	89.1	n=14	A-	A-	A	A-	B-	B+

Company/solution	Overall performance score	Total evaluations

Duo Trusted Access (Mostly MFA) * culture A- loyalty A- operations A product A- relationship B- value B+	89.1	n=14

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