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Identity & Access Management
 

Identity and access management refers to the processes, technologies, and policies for managing digital identities and controlling how identities can be used to access resources. Products enable the right individuals to access the right resources at the right times for the right reasons.

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Justin Porter
Research Director
KLAS Research Director - Justin Porter
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Imprivata Digital Identity Platform 2022: Benefits & Challenges of Deep Adoption) Report Cover Image
Performance
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Imprivata Digital Identity Platform 2022: Benefits & Challenges of Deep Adoption
18 August 22
Amid a changing workforce and mounting security pressures, healthcare organizations recognize the growing need for a holistic approach to managing digital identities. The development and adoption of HIT solutions capable of enabling a holistic strategy are in an early state, with most organizations leveraging multiple vendors to manage things such as identity, access, and compliance. <a href="https://klasresearch.com/report/identity-and-access-management-2020-healthcare-looks-well-beyond-sso-a-decision-insights-report/1449"><u style="color:#4c8bc9">Previous KLAS research</u></a> found that Imprivata—whose single sign-on solution has a large healthcare footprint—is currently the only vendor to offer a broad digital identity platform. Building on that research, this report explores the potential benefits and challenges of deeply adopting Imprivata’s offerings. Insights come from in-depth interviews with 6 organizations identified by Imprivata as “deep adopters” as well as from 15 organizations within the vendor’s broader customer base (referred to in this report as “general adopters”). Other vendors will be evaluated as their solutions expand to offer broad capabilities.

Recent Insights

Key Findings

  1. KLAS-Measured Components of Imprivata Digital ldentity Platform
  2. For Deep Adopters, Optimism about Vision and Future Overshadows Current Challenges
  3. Impact on Clinician Efficiency Unquestioned; Impact on Security Still Developing
  4. Intrasuite Product Integration Still Early
  5. Relationships Drive Customers to Go Deep with Imprivata; Increased Partnership Is a Key Benefit
  6. Customers Not Adopting Imprivata Deeply Still Value Niche Solutions


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As healthcare continues its measured move to the cloud, healthcare provider organizations can no longer protect data solely through firewalls and strong perimeter defenses—the digital identity must be protected as well. With organizations replacing homegrown identity and access management (IAM) solutions with commercial options, new vendors have entered the healthcare arena, and longstanding single sign-on (SSO) vendors have expanded their suites. To understand which vendors are being replaced, considered, and purchased and what factors drive these decisions, this report combines customer satisfaction insights with feedback from 40 unique healthcare provider organizations that have recently made an IAM technology purchase decision.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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