2022 Best In KLAS Clinical Decision Support - Point-of-Care Clinical Reference

Some significant changes have occurred in the clinical documentation improvement (CDI) market in the last couple of years, including vendor acquisitions and technology developments. This report examines how these and other factors have impacted the customer experience, seeking to uncover which vendors provide strong technology as well as the relationships and guidance healthcare organizations need to be successful.

Best in KLAS

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

EBSCO Information Services DynaMed Solutions	89.5	n=35	-4%	A-	A-	B+	A-	A-	A

Wolters Kluwer UpToDate	88	n=64	0%	A-	A	A-	A-	B	B

IBM Watson Health Micromedex Solutions	87.4	n=27	+3%	A-	B+	B+	B+	B-	B+

Elsevier ClinicalKey Solutions	86.2	n=43	-2%	B	A	B	B+	B	B
	50.0	100.0		*Limited Data

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

EBSCO Information Services DynaMed Solutions 89.5 n=35	-4%	A-	A-	B+	A-	A-	A
Wolters Kluwer UpToDate 88 n=64 COMMENTS	0%	A-	A	A-	A-	B	B
IBM Watson Health Micromedex Solutions 87.4 n=27	+3%	A-	B+	B+	B+	B-	B+
Elsevier ClinicalKey Solutions 86.2 n=43	-2%	B	A	B	B+	B	B

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

EBSCO + IBM Watson Dynamedx with Watson * L	90.5	n=7	A-	A	A-	A-	B	A

Company/solution	Overall performance score	Total evaluations

EBSCO + IBM Watson Dynamedx with Watson * L culture A- loyalty A operations A- product A- relationship B value A	90.5	n=7

Clinical Decision Support - Point-of-Care Clinical Reference

Past Clinical Decision Support - Point-of-Care Clinical Reference Awards

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