A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 91.6
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
RSi
|
92.1 |
N/A
|
n=10
|
A
|
B+
|
A
|
B+
|
A-
|
||
| |
|
|
|
|||||||
|
State Collection Service
|
91.3 |
N/A
|
n=18
|
A
|
A-
|
A
|
B+
|
B
|
||
0.0 |
100.0 |
|||||||||
91.3
n=18
loyalty
A
operations
A-
relationship
A
services
B+
value
B
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
RSi
RCM Debt Collection Services
RCM Debt Collection Services
n=10 100%
State Collection Service
Debt Collection Services
Debt Collection Services
n=16 100%
Would you buy again?
RSi
RCM Debt Collection Services
RCM Debt Collection Services
n=10 100%
State Collection Service
Debt Collection Services
Debt Collection Services
n=17 100%
Avoids charging for every little thing?
RSi
RCM Debt Collection Services
RCM Debt Collection Services
n=10 100%
State Collection Service
Debt Collection Services
Debt Collection Services
n=16 100%
Would you buy again?
RSi
RCM Debt Collection Services
RCM Debt Collection Services
n=10 100%
State Collection Service
Debt Collection Services
Debt Collection Services
n=17 100%
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
| Firstsource L | 90.6 |
n=8
|
A
|
A
|
A
|
B+
|
B+
|
L
&nbps;
Firstsource
L
90.6
n=8
n=8
loyalty
A
operations
A
relationship
A
services
B+
value
B+
