A+ = >97.0
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Category average: 91.6
Services average: 89.7
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2022-2023) |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
RSi
Debt Collection Services 
|
92.1 |
n=10
|
N/A
|
--
|
A
|
B+
|
A
|
B+
|
A-
|
|
| |
|
|
|
|
||||||
|
State Collection Service
Debt Collection Services
|
91.3 |
n=18
|
N/A
|
--
|
A
|
A-
|
A
|
B+
|
B
|
|
50.0 |
100.0 |
|||||||||
Company/solution |
Trend
(2022-2023) |
 Culture |
 Loyalty |
 Operations |
 Product |
 Relationship |
 Value |
|
|
RSi
Debt Collection Services 92.1
n=10
COMMENTS
|
N/A
|
--
|
A
|
B+
|
A
|
B+
|
A-
|
|
|
State Collection Service
Debt Collection Services 91.3
n=18
COMMENTS
|
N/A
|
--
|
A
|
A-
|
A
|
B+
|
B
|
Solutions Not Ranked
L
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
Firstsource
Debt Collection Services * L |
90.6 |
n=8
|
--
|
A
|
A
|
A
|
B+
|
B+
|
L
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
|
Firstsource
Debt Collection Services * L culture
--
loyalty
A
operations
A
relationship
A
services
B+
value
B+
|
90.6 |
n=8
|
L
Company/solution
Firstsource
Debt Collection Services * L
Debt Collection Services * L
90.6
n=8
n=8
culture
--
loyalty
A
operations
A
relationship
A
services
B+
value
B+
Other notable performances in Debt Collection Services
Other notable performances
Solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
RSi
RSi RCM Debt Collection Services
RSi RCM Debt Collection Services
n=10 100%
State Collection Service
State Collection Service Debt Collection Services
State Collection Service Debt Collection Services
n=16 100%
Would you buy again?
RSi
RSi RCM Debt Collection Services
RSi RCM Debt Collection Services
n=10 100%
State Collection Service
State Collection Service Debt Collection Services
State Collection Service Debt Collection Services
n=17 100%
Avoids charging for every little thing?
RSi
RSi RCM Debt Collection Services
RSi RCM Debt Collection Services
n=10 100%
State Collection Service
State Collection Service Debt Collection Services
State Collection Service Debt Collection Services
n=16 100%
Would you buy again?
RSi
RSi RCM Debt Collection Services
RSi RCM Debt Collection Services
n=10 100%
State Collection Service
State Collection Service Debt Collection Services
State Collection Service Debt Collection Services
n=17 100%
