2023 Best In KLAS Digital Rounding

As consumerism has increased in the healthcare industry, organizations have used digital rounding solutions to measure and improve patients’ satisfaction during their stays. Although adoption of these solutions slowed during the COVID-19 pandemic, digital rounding is once again gaining momentum as healthcare organizations seek to gain visibility into patient needs and increase the efficiency of nursing workflows. This report examines how well digital rounding vendors provide strong partnership, technology, and training to support outcomes and efficiencies for healthcare customers.

Perception

Patient Engagement 2023

15 November 23 | Adam Cherrington and Spencer Snyder

In an increasingly digital world, the healthcare industry continues to face increased costs and labor shortages. Patient engagement technology is top of mind for healthcare organizations as they work to improve the overall patient experience, increase volumes, cut costs, and create more provider efficiencies. In collaboration with Bain & Company , KLAS recently identified patient engagement as a top-three priority for healthcare investment. For this report, KLAS engaged with executives from 93 unique healthcare organizations to better understand perceptions of the patient engagement market, including strategies for addressing challenges and goals today, which vendors are most aligned with provider goals, and future plans for investment to improve patient engagement.

	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Huron Rounding	89.6	N/A	n=19	A	A	A-	B+	A-	A-

CipherHealth CipherRounds	84.1	-6%	n=23	B	B	A-	B+	B	B+

Get Well GetWell Rounds+	80.5	-6%	n=21	B+	C+	B-	B-	B	B
	50.0	100.0

	Overall Performance Score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

pCare by Uniguest pCare TruthPoint Rounds L	93.2	n=13	A+	A	A	A-	A+	A

Digital Rounding

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