2023 Best In KLAS Digital Rounding

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2024.

Perception

Patient Engagement 2023

15 November 23 | Adam Cherrington and Spencer Snyder

In an increasingly digital world, the healthcare industry continues to face increased costs and labor shortages. Patient engagement technology is top of mind for healthcare organizations as they work to improve the overall patient experience, increase volumes, cut costs, and create more provider efficiencies. In collaboration with Bain & Company , KLAS recently identified patient engagement as a top-three priority for healthcare investment. For this report, KLAS engaged with executives from 93 unique healthcare organizations to better understand perceptions of the patient engagement market, including strategies for addressing challenges and goals today, which vendors are most aligned with provider goals, and future plans for investment to improve patient engagement.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Huron Rounding	89.6	n=19	N/A	A	A	A-	B+	A-	A-

CipherHealth CipherRounds	84.1	n=23	-6%	B	B	A-	B+	B	B+

Get Well GetWell Rounds+	80.5	n=21	-6%	B+	C+	B-	B-	B	B
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Huron Rounding 89.6 n=19 COMMENTS	N/A	A	A	A-	B+	A-	A-
CipherHealth CipherRounds 84.1 n=23 COMMENTS	-6%	B	B	A-	B+	B	B+
Get Well GetWell Rounds+ 80.5 n=21 COMMENTS	-6%	B+	C+	B-	B-	B	B

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

pCare by Uniguest pCare TruthPoint Rounds * L	93.2	n=13	A+	A	A	A-	A+	A

Company/solution	Overall performance score (100-point scale)	Total evaluations

pCare by Uniguest pCare TruthPoint Rounds * L culture A+ loyalty A operations A product A- relationship A+ value A	93.2	n=13

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