Huron Rounding Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
I can email whoever is in charge of my account at the vendor, and they get back to me immediately to...
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Operations, Product
I love that Huron Rounding is live. I love that I can document right when I am in the room speaking...
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Product
Having to log back in every so often is a pain in the neck. If I happen to be in a room, it will...
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Product
There is something that would be great if the vendor could add to the solution, but I know it...
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Product
Stability and reliability have improved a lot this last year. Huron did an entire infrastructure...
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Relationship
My interaction with Huron’s executive involvement depends on the problem. The challenge that I have...
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Operations, Product
Rounding is heavily process dependent. From a technology perspective, Huron Rounding is solid. For...
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Relationship
The vendor doesn't keep to the timelines that they talk about. In some cases, things happen years...
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Relationship
There are some additional use cases from a consulting business perspective that Huron talks a lot...
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Relationship
Huron is pretty good at keeping all promises, but they are sometimes slow to respond. We have...
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Relationship
When we had more of Huron's offerings, they were great. They were responsive. We were a high...
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Culture, Value
We only ever get charged by Huron for things in the contract. If anything, there are times when...
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Product
I think the quality is there with Huron Rounding. However, I think there are a few things that we...
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Product
Huron Rounding has had some updates that are more on the analytics side, and that is nice for me. I...
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Loyalty
We have decided not to continue with Huron Rounding. We have integrated components of that into...
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Product
If we really use Huron Rounding and incorporate it to be engaging, our list of spotlight items goes...
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Product
Huron Rounding is simple and really easy to use. It is quick but effective. And when I do rounding...
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Loyalty, Product
I can look for reports, and Huron Rounding can slice and dice the data and see certain things the...
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Relationship, Operations
When we were initially learning the software, we just loved the person that we worked with; this...
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Operations, Product
I don't like to sit there and read a guide on how to use the product. I like to put my hands on it...
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Product
What I find is when I talk to the leaders who are actually using Huron Rounding, it is a bit...
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Loyalty
We have our own company software development application that will replace Huron Rounding. Working...
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Loyalty, Product, Value
Huron Rounding facilitates rounding with staff members, rounding in the environment, and rounding...
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Product
What makes Huron Rounding stand out is that building a new rounding template is very easy to do. We...
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Relationship
Huron’s responsiveness is very good. I work more with their administrators, and if we need anything,...
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Product
Huron Rounding's overall structure feels a little bit antiquated with the way it is built and what...
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Relationship
Huron's customer support is very good. The vendor is responsive, and they listen to their customers'...
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Relationship
The people at Huron are really good at responsiveness and accessibility. Huron is a great company,...
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Product, Value
Overall, Huron Rounding is a great product when used correctly. It provides us with valuable data...
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Operations, Product
There are just a few things that Huron Rounding doesn't do that we would like. There is some very...
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Relationship
The representative assigned to our organization has been a fabulous help. I very much appreciate...
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Relationship, Operations
Huron really helped us. Early on in our journey, we were very focused on our partners and hardwiring...
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Relationship
We have been pretty happy. I have benefited from Huron’s tools and resources. They have a validation...
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Relationship
The product needs to be changed frequently enough. I am not aware of the change in needs. As with...
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Product
Huron Rounding is pretty easy for end users to adapt to. It certainly engages end users. Our staff...
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Relationship
Huron's customer support is very good. We have a representative who is extraordinarily responsive to...
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Relationship
We did a certain engagement with Huron. That was a cost to our company, but it has been valuable in...
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Product
There are limitations to the system that can make it difficult to use. For example, the system...
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Relationship
Huron works really well with us, and they are very responsive. When we did an update, we received a...
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Value
We wanted to include some staff members in something from Huron that our other staff members already...
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Loyalty
When Huron asks how we could better utilize their system, the biggest drawback for us is our EHR...
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Loyalty
Huron is part of our long-term plans. We are a long-term user of the system, and the other...
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Relationship, Operations
Huron did great on our go-live. They were clear and transparent about what they could do for us....
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Operations, Product
Huron Rounding is simple and intuitive when it comes to navigation, time to complete tasks, and...
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Product
There are certain parts of Huron Rounding that require people to scroll down into 150 checklists,...
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Product
Huron Rounding is not meeting the needs of engineering. We would like to see our data reports...
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Culture, Relationship
There are a couple of things that we were promised by Huron that we don't have. The update was...
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Relationship
During our first year with Huron Rounding, Huron continued to provide ongoing coaching to make sure...
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Operations
The implementation support and expertise that we received from the vendor to launch Huron Rounding...
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Product, Value
We use Huron Rounding every day. It has really helped us transform our organization, so it is very...
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Value
I have been able to add templates and things at no cost, so Huron doesn't charge for every little thing....
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Operations
Huron's training was inconsistent. There was a lot of remote training. We had a better experience...
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Product
We are having some troubleshooting and login issues for users.
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Relationship
We really only have one go-to person for support on the tool. The responsiveness is a little...
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Product, Value
Our organization was very antiquated when it came to nurse leader rounding and any type of...
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Loyalty, Product
The product supporting our organization’s integration goals is where there is larger opportunity....
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Operations, Product
I have been very pleased and satisfied, and I don't think that is necessarily the impact of Huron,...
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Loyalty, Relationship
I hope the product is part of our long-term plans. It is a good product. It is performing well, and...
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Relationship
We like Huron's account support. The person from Huron who supports us is very responsive to our...
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Product
We like the flexibility of Huron Rounding. We can make changes on our end quite easily. We don't...
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Relationship
A lot of the time, our problems aren't system-wide problems, and Huron doesn't have a great process...
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Culture, Product
The main gaps in the system are around reports. There are some security challenges too. If we want...
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Relationship
Huron is pretty good at talking tentatively about things, but there are development timelines that...
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Relationship
Huron has really great customer support from a customer service and training perspective. The...
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Operations
I love Huron, but the implementation we are doing for one of their upgrades hasn't been super...
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Product
We have hired a lot of nurse leaders in the last few years due to turnover, and our new people have...
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Relationship
If I have a problem, I email our Huron representative, and they are always available. They get back...
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Product, Value
I would tell a peer or friend that Huron Rounding helps us connect to our customers and that the...
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Relationship, Product
Huron has a reporting platform called Huron Intelligence Healthcare Insights. Our data is as good as...
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Operations, Product
Huron Rounding's ease of use depends. Someone who is used to technology would say it rates top of...
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Operations
Whenever we get a group that has decided they want to utilize Huron Rounding, the Huron...
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Loyalty, Operations, Value
Huron Rounding is very easy to use. It is very user friendly. The training was wonderful, but we...
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Relationship
Huron is very good at communicating their scheduled downtime. We are always aware.
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Product
Huron’s reporting is good. We are tracking quite a few things through Huron's system. We are using...
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Product
Overall, Huron’s product is easy to understand but does have some technical difficulties. We have...
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Relationship
My favorite part of working with Huron is the representative we have and how helpful they are. They...
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Product
Huron Rounding works quite nicely with our EHR. I haven't had issues with that communication.
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Relationship
When we have an issue, our account manager will get back to us usually before the end of the day if...
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Culture, Loyalty
Our contract ends in the near future, and we will not be continuing with Huron and therefore their...
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Relationship
The vendor’s executive involvement is very complicated. It has changed and evolved so much. The...
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Operations
The training is very much dependent on the trainer. The resources the vendor has dedicated to us...
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Culture, Value
Everything on the contract has a cost, and if we want to add something, there is a cost. It is just...
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Relationship, Operations
We have a relationship where we trust the products that Huron has. Our representative at Huron was...
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Product
There is a basic way that the program is built. We set it up on the back end to fit our organization...
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Product
Compared to what we had previously for patient rounding, the Huron Rounding tool is just a lot more...
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Product
Our experience with Huron Rounding has been very good. What I like about Huron Rounding is the...
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Loyalty, Product
The product interfaces one way with the EHR so that we get a live feed of who the patients are and...
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Loyalty
We moved to Huron Rounding because it is part of our health system's decision to bring us all onto...
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Loyalty
Our focus right now is on HCAHPS scores, and we are starting to see Huron Rounding move the mark, so...
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Operations
The implementation went well. We had some training courses. There are different programs inside the...
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Loyalty, Product
The product is very user friendly. It is also customizable. And the vendor's team is easy to work...
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Relationship
The vendor is very transparent. The communication has been a little off sometimes, but it seems to...
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Relationship
When we contact the vendor's support team, I notice a delay in response to emails occasionally but...
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Loyalty, Product
Integration with Huron Rounding is currently nonexistent. I would like to see Huron offer...
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Relationship
One of Huron’s strengths is definitely the support from our advisor. That individual is incredible,...
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Relationship
Huron Rounding gives us answers to help validate whether processes are occurring. That is the...
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Product, Value
The product is expensive. There need to be other enhancements and products involved for the price. I...
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Product
If someone is already rounding and struggling to manage the data, I would tell them to consider...
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Loyalty, Product
The Huron Rounding tool could be more focused. It doesn’t particularly give us data on a granular...
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Operations, Product
The rounding tool is very easy, but managing direct reports and some back-end work is not...
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Relationship
Whether Huron keeps all their promises depends on our representative at the moment. Through the...
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Product
Huron Rounding is dynamic, and we get out what we put into it. The tool is user friendly, easy to...
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Operations
Training from Huron is available if I need it. The vendor always seems willing if I say I need...
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Relationship
Our Huron representative asks for feedback frequently. They ask how to help us and what they can do...
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Relationship
Huron Rounding has not been down frequently, but the vendor sends out a communication if their tool...
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Operations
I find Huron Rounding fairly easy to use, but we have folks on our team who are still rounding on...
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Relationship
Huron is usually pretty responsive, but I haven't noticed any proactive alerts from them.
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Operations, Product
Huron Rounding meets our needs for how we use it currently, but the use is limited. We put a lot of...
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Value
Huron Rounding has moderately reduced our workload in the way that it tracks and trends things. We...
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Relationship
Huron does regular touchpoints with us and allows for the best sharing and feedback. Our product...
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Product, Value
Huron Rounding is a simple tool. It is very easy to capture what we need, and it is easy for our...
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Product
Huron Rounding definitely has more opportunities for reporting data compared to other tools we use....
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Relationship
Huron’s customer support for implementations has been very crucial for us. The vendor's people can...
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Relationship
Huron’s customer support team doesn't seem to always deliver the most accurate responses to us. The...
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Relationship
Sometimes I feel like when I bring up a problem to someone at Huron, they have to ask other people...
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Product
When we are rounding on patients, we print out the hospital census as well. One of the biggest...
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Relationship
Huron does keep all promises. The vendor is really good because we have each other's contact information....
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Relationship, Value
We have increased our retention by using Huron Rounding. We have noticed that difference. People...
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Product
I would recommend that people really use the rounding tool the way it is intended to be used. At...
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Product
With some of the recent upgrades that Huron has done, some of the favorites haven't carried over, so...
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Operations
We recently had a conference where Huron refreshed everybody on training, and we do that fairly...
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