Huron Rounding Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship
Huron has been very good. Their reports are pretty easy to read, and I like the quality that comes...
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Relationship, Operations
Huron gives awesome support. Our questions are always answered right away. They have quality...
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Product
When we are rounding on somebody in Huron Rounding, everything is a little clunky in there. I think...
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Relationship
The last 12 months with Huron have gone very well. The vendor just switched out our representative,...
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Loyalty, Product
As far as pain points go, we use a reporting dashboard from another vendor. Huron and that other...
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Relationship, Operations, Product
There have been times when a patient has dropped off on Huron's end, so they have contacted me....
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Loyalty, Product
For me, Huron Rounding has been great, but some of the other leaders haven't seen it as intuitive....
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Product
I don't have a lot to compare Huron Rounding to, but there is always room for improvement and...
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Value
One outcome we are driving with Huron Rounding is our survey results. We are able to individualize...
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Relationship, Operations
With the initial training, we ran into challenges with timely responses. I don't think Huron...
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Operations, Product
The ease of use is what keeps Huron Rounding from being perfect. I haven't used the new version...
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Loyalty, Product
Huron Rounding is great at driving tangible outcomes. The benefit of just having the platform is...
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Loyalty
We are looking at some other options because we have struggled with how well Huron Rounding meets...
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Relationship
Huron's customer support responsiveness is fine. Huron's people are engaged, and we know where to...
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Product, Value
We would like the system to be really easy for our team members to use instead of us having to...
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Operations
We had quite a task getting multiple EMRs onto Huron Rounding, and we were missing codes to send to...
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Operations, Product
We have had a couple of requests to add or change questions, and it has been very easy to do that in...
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Relationship
The main Huron consultant who works with us has been excellent. Huron's customer support has been...
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Culture
We were told by the vendor when we purchased Huron Rounding that we would quickly be transitioned to...
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Operations
We had a good staff person from Huron who supported us very well during the implementation.
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Product
The reporting in Huron Rounding needs some enhancing. And we would like the raw data from Huron...
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Operations, Product
People seem to struggle using Huron Rounding; they aren't sure how to navigate it. They have trouble...
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Loyalty
I think Huron will be part of our long-term plans over the next three to five years.
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Relationship
We make our needs known. We let the vendor know if any glitches are happening. I feel like they are...
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Loyalty, Operations
Huron Rounding has been fine. The vendor has been great and responsive. The training was great....
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Loyalty
Personally, I would buy Huron Rounding again; however, I don't know what else is out there. I know...
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Operations
In terms of end users, Huron Rounding is a very easy product to use. The training is easy. We made...
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Product
There are limitations in Huron Rounding. We use the solution when we go and speak to patients, so...
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Product
When a nurse leader goes into Huron Rounding, there is a template on which they interview patients,...
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Relationship
The vendor is very good. Huron is very responsive to us. We have regular meetings with them. Huron...
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Value
We contracted with Huron to improve our patient experience outcomes, and we are, in fact, doing...
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Relationship
The service is really great, and our representative that we work with is great. I work with our...
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Relationship, Product, Value
Integrating different audits and checklists to get the data from our Epic solution has required a...
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Loyalty
We had a different company we worked with that helped us get better information and trends, and that...
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Product
It is easy for the end user to input information into the system. People have no problem with that....
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Product, Value
When we want to make meaningful reports out of our data in the back end, we have a problem. It takes...
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Culture
Once we got the product, things slowly started to deteriorate. We are upset that we don't have our...
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Operations
Our initial implementation process was pretty robust and went well. Huron did a lot of training with...
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Product
Huron Rounding is meeting our needs, but I am not sure that it has exceeded any expectations. Huron...
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Loyalty, Product
Huron Rounding allows for employee rounding on top of the patient rounding that we currently use. I...
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Culture, Value
From a business perspective, Huron has been super fair and easy to work with. They don't charge for...
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Operations
We haven't done an upgrade with Huron in a long time. Our original go-live was a long time ago, but...
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Relationship
Huron pitched a true version of the product, and they didn't oversell it. Huron also offers a lot of...
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Relationship
Huron has always been extremely responsive to me and all of our end users. Huron’s people still...
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Product
We did have one interface downtime within our first few months with Huron. I think we see areas...
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Operations
Top scores should be well earned, and in the case of implementation services, Huron does deserve...
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Loyalty
Huron Rounding does work as promoted. If we have functionality that isn't working, it certainly...
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Loyalty
Our previous product was sunsetted, and that required us to go to the market and find a new rounding...
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Product
There are no notifications in the system. If a manager isn't doing a round, it would be nice to have...
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Product
One of the features in the tool is for reward and recognition, and we can reward somebody. We have a...
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Relationship, Product
The tool is usable the way it is. The intention with the tool is good. It is meant to drive manager...
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Operations
I would tell a peer or friend who was considering going with Huron Rounding to maybe talk to another...
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Operations, Product
The tool isn't user-friendly or configurable. We have had many issues. Many things in Huron Rounding...
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Operations
The training team that we worked with from Huron was great. The team members did everything they...
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Loyalty, Relationship
I don't know whether some of our dissatisfaction could be due to something on our end. I also don't...
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Product
We are having issues with our patient-flow data. The data that flows into Huron Rounding through the...
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Relationship
Our point of contact at Huron is outstanding and absolutely phenomenal. Their clarity and...
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Product
Huron Rounding is user-friendly. It meets the needs of our organization. When we log in to Huron...
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Loyalty
The only thing I would like Huron to improve in the solution is the upload system on the templates...
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Loyalty
Huron Rounding is the Cadillac and Mercedes of rounding. We went to another platform for a while,...
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Product
Huron has a new rounding function that allows all leaders to round. They can also see whether...
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Product, Value
Huron Rounding is for nurse leaders to do rounding on their employees. It is about building the...
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Product
I like that Huron Rounding is very easy to use. It allows us to send feedback to employees. When...
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Relationship
Our Huron representative is extremely proactive. That person touches base with us. We can frequently...
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Loyalty, Value
We are not going to be using Huron Rounding in the future. That isn't because it is not exceptional....
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Loyalty, Product
While Huron Rounding's methodologies for engaging staff members are very good, the technology itself...
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Operations
The tool felt rigid during our implementation, and it was hard to distinguish whether that rigidity...
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Relationship, Operations
Huron has a support person who is assigned to us for any issues, and this person is readily...
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Operations
When we were given an estimated start date from Huron, it happened. There were a few bumps in the...
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Culture, Relationship
Huron's people are their biggest strength. We have an excellent liaison from Huron; they are...
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Loyalty, Relationship
Huron Rounding is really user-friendly, and the vendor is very adaptable. Huron has made the...
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Relationship, Operations
We had a bit of a bumpy road with Huron in the beginning. Some of it was probably on my side, and...
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Relationship, Operations, Product
Huron Rounding’s ease of use is excellent. My favorite part is that the vendor kept the solution...
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Value
Huron Rounding is a really great product, especially for the price that we pay. Huron gave the best...
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Operations, Product
The design and stability of the system work really well, but we have multiple sites, and each of...
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Product
Sometimes we have issues when it comes to connecting Huron Rounding to our EHR. We have been seeing...
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Relationship, Product
If there were an easier way to do reporting and data, then I would say that is where the vendor...
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Relationship
Huron Rounding is an easy tool to utilize. Huron is very proactive when it comes to making changes....
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Relationship, Operations
Huron is very proactive in some ways, and they are very easy to work with. They are very willing to...
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Relationship
Huron has been very helpful to us. The person who we interact with is knowledgeable and friendly,...
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Loyalty
We went to Huron Rounding because we had used Huron's systems before and been happy with them. We...
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Product
I like the Spotlight reports in the system. Those reports are easy to read and use due to their...
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Product
Huron could combine compliance between direct reports and shared rounding. Currently, there are two...
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Product
We like that the Huron Rounding app is not dependent on being connected to the EHR at this time. We...
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Product
We like the fact that we have the ability to pull real-time reports in a variety of measures to...
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Product
We are never going to have a clean denominator for our rounding because Huron Rounding pulls from...
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Product
There are a few things that the end users want that just aren't even part of the application. We...
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Loyalty, Product
Huron Rounding is very dated. It has been the same in the last few years. I haven't noticed a...
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Product
When it comes to integration, we added certain units, and I had to go to long lengths to get certain...
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Relationship, Operations
Adding users is very difficult. I should be the facility's authorized person, but it is sometimes...
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Relationship, Operations, Product
The product is not often down. Maybe once a month, the vendor does an update, and I usually email...
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Relationship
When I reach out to a certain person from the vendor, I don't get the quickest turnaround. However,...
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Product
Huron Rounding's speed is a little slow. Our ancillary teams are starting to do patient rounds, and...
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Loyalty, Value
There is a competing vendor with Huron that I learned about at a conference, so I was super excited...
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Product, Value
Huron Rounding does exactly what the vendor says it will do. It allows us to round on all of our...
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Product
One thing that I hear from front-end users is that it is difficult to use the app on a phone or to...
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Product
In terms of drawbacks, there is a fair amount of work on the system's front end to get things...
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Product
There are a few more things I would like to see in Huron's solution. One thing that could be better...
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Product
We use Huron Rounding with our validations, so we have a template where we watch nurses do a bedside...
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Product
Huron's system could communicate with our EHR more. I don’t know that it does that. It could maybe...
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Relationship
I haven't had any issues with Huron. They do the stuff that they say they are going to implement...
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Culture
From my understanding, we have a set contract with Huron, so everything is bundled together, and we...
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Value
Huron Rounding is a very expensive program for the services that we get out of it. I’m always...
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Relationship
Our experience working with Huron has been great. My representative is very helpful. Whenever I need...
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Relationship, Operations
Our Huron account representative sends us information when an update is happening and lets us know...
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Product
The outcomes from using the Huron Rounding tool are only as good as the data being input. So...
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Operations, Product
It would be nice if I could run some reports of how many rounds are being done within the best...
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Product
I like the simplicity of the Huron Rounding tool when it updates. The more I play with the Huron...
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Loyalty, Relationship, Operations
Huron Rounding is easy to use and customizable. It uses an online format, and we worked with Huron...
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Relationship, Product
The product itself hasn’t changed that much. Huron has a good product for what it does, so they may...
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Loyalty, Relationship
As long as I don't lose my contact, I forecast that I will be highly satisfied overall with the...
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