Huron Rounding
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Relationship

The points of contact from Huron are always available and willing to set up training sessions for...

Jan 2023
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Manager

Functionality and Upgrades

I highly recommend Huron Rounding. The product is very easy to use, and it is easy to get...

Jan 2023
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Manager

Relationship

We haven't really been that proactive about meeting with Huron’s executives. We used to have an...

Nov 2022
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Manager

Future Outlook

Overall, we have been very pleased with Huron as a vendor. We have not had any technical issues, and...

Nov 2022
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CNO

Service and Support

Whenever we have a problem with the system, the vendor fixes it. We have a go-to person from Huron...

Nov 2022
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CNO

Relationship

Huron is still establishing themselves as a company after their acquisition, so they haven't...

Nov 2022
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Manager

Relationship

Our use of the tool has really evolved over time and has really ramped up. We have been integrating...

Nov 2022
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Manager

Functionality and Upgrades

Huron does support single sign-on, which is huge and great. But right now, their app does not save...

Nov 2022
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Manager

Functionality and Upgrades

Huron’s ADT functionality is great, and the integration with our HRIS is great. Huron has been super...

Nov 2022
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Manager

Functionality and Upgrades

We have to use favorites in order to effectively navigate through Huron Rounding or scroll through a...

Nov 2022
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Manager

Functionality and Upgrades

We have had to set up the compliance and reports in Huron Rounding to get what we need, and that has...

Nov 2022
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CNO

Functionality and Upgrades

I have been really pleased with Huron’s product, and we are using it for many things. We use it for...

Nov 2022
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CNO

Functionality and Upgrades

Huron Rounding is easy to use and is a stable product. It is very intuitive and simple to use.

Nov 2022
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CNO

Service and Support

The dollars we spend on Huron’s product are worth spending because our patients have a technology...

Nov 2022
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CNO

Functionality and Upgrades

I don't really know about any new technology that the vendor has come out with, but Huron Rounding...

Nov 2022
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CNO

Technology

We are stable on Huron Rounding, but it would be wonderful if we had another product for appointment...

Nov 2022
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CNO

Service and Support

The vendor's support people have always been good. They reach out to us regularly.

Nov 2022
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CNO

Functionality and Upgrades

The product is fluid. It has standard questions, but we can add special questions for the year....

Nov 2022
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CNO

Implementation and Training

The part of the product that we implemented wasn't rolled out well. That made things difficult for...

Nov 2022
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Director

Functionality and Upgrades

Huron Rounding is very easy to use and makes sense; there is not much fluff that users can get lost...

Oct 2022
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Director

ROI / Cost

The hardest part of Huron’s product is getting our leaders and others to use it. That is no fault of...

Oct 2022
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Director

Functionality and Upgrades

The vendor could make our experience better by maintaining consistency in helping us improve. I have...

Oct 2022
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Director

Implementation and Training

Huron has not reached out to recap any training with us. The vendor has no format or timeline for...

Oct 2022
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Director

Sales and Contracting

What we pay Huron is generous, but what we pay is low compared to what we would pay if we were a...

Oct 2022
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Director

ROI / Cost

I really like that Huron listens and adjusts the tool when we give feedback. They are nimble in...

Oct 2022
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Director

Interfacing and Integration

In terms of interoperability, ideally, everything would be tied together perfectly and seamlessly....

Oct 2022
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Director

Other Observations & Comments

Huron has not thought about what other things the tool can do. There are always improvements or...

Oct 2022
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Director

Sales and Contracting

Huron’s web support team has contacts I can email, but I have not needed to use the vendor's phone...

Oct 2022
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Director

ROI / Cost

Huron could improve by having more regular communication with us. They could have quarterly or...

Oct 2022
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Director

Functionality and Upgrades

Huron Rounding is a simple platform, and it isn't meeting our needs as we evolve and mature. I don’t...

Oct 2022
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Director

Interfacing and Integration

Some of the analytics within Huron Rounding are not as thorough as I would like to see. There is...

Oct 2022
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Director

Relationship

Huron is a good company in terms of the quality of the people and the relationship that we have....

Oct 2022
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Director

Functionality and Upgrades

Huron Rounding is pretty good. It functions the way it is supposed to. The vendor doesn’t exaggerate...

Oct 2022
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Director

Interfacing and Integration

Huron Rounding doesn’t integrate with our nurses' normal workflows very well. Huron Rounding is a...

Oct 2022
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VP/Other Executive

Relationship

We have a good relationship with Huron. I really like their people; they are fantastic and very professional....

Sep 2022
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VP/Other Executive

Relationship

A lot of times, Huron’s people are in a rush. An opportunity for them would be to not feel so rushed...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

There are some attributes of Huron's system that I don’t like. I want to be able to move fields and...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

When we launch Huron's system, we have to select the location by facility, by department, and then...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Huron’s analytics are a little cumbersome. The vendor could work on creating questionnaires and...

Sep 2022
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VP/Other Executive

Service and Support

We have to go to the programmers to request any change, and that could be anywhere from three to six...

Sep 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I communicate with another hospital in our region who is a benchmark within the nation, and they use...

Sep 2022
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Manager

Functionality and Upgrades

Huron Rounding is missing a key feature, which is the ability to cascade or branch questions. So if...

Sep 2022
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Analyst/Coordinator

Service and Support

The only thing I would change with Huron is our assigned support person. When we had challenges in...

Sep 2022
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Analyst/Coordinator

Service and Support

Huron Rounding is a user-friendly tool because I do not experience hard scenarios or issues. Huron...

Sep 2022
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Analyst/Coordinator

Lessons Learned

I would recommend Huron Rounding, but hopefully, organizations will have a good representative...

Sep 2022
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Manager

Lessons Learned

The outcomes that organizations may see can vary depending on the implementation. At our...

Sep 2022
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Manager

Service and Support

Huron is really responsive. Even with some turnover in the last few years, their IT team is still...

Sep 2022
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Manager

Other Observations & Comments

The support team for Huron Rounding operates in isolation. The people I work with are fantastic, but...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

There are some barriers to the ease of use for the nurses, but those are partly on our side. Huron...

Sep 2022
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Analyst/Coordinator

Service and Support

Huron’s customer service is top notch. The vendor’s promptness is great, and the Huron team is...

Sep 2022
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Analyst/Coordinator

Future Outlook

A leader at our organization has expressed some interest in comparing different solutions because...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see more reporting features in Huron Rounding. There are limitations. Some leaders...

Sep 2022
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Analyst/Coordinator

Relationship

I work with one individual very closely, and they are amazing and do everything they can for me. We...

Sep 2022
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VP/Other Executive

Relationship

Huron’s customer support is amazing. We have had the same contact person with them for years, and...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

There are a few improvements that would just make the solution a little bit more accessible and less...

Sep 2022
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VP/Other Executive

Interfacing and Integration

We have been able to integrate the raw data with our data stack and our data visualization, and it...

Sep 2022
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VP/Other Executive

Lessons Learned

Huron Rounding is really easy to use, but the ease of use depends on who we are asking. Some people...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Huron supported us well in the go-live process and had great implementation services. I love that...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

One of the main things I want to see from Huron Rounding is interoperability with other systems....

Sep 2022
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VP/Other Executive

Relationship

Everyone forgets about our specialty when it comes to tech in the healthcare world. It is hard to...

Sep 2022
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VP/Other Executive

Service and Support

It would be great if there was an easier way for patients to actually submit issues themselves...

Sep 2022
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Manager

Relationship

Huron is amazing. They are very responsive, and they give us tremendous support. We have a...

Sep 2022
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Manager

Functionality and Upgrades

One of the amazing things about Huron Rounding is that it has unlimited use cases for collecting...

Sep 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We have great support from the vendor. At this point, we wouldn't think of going elsewhere. We also...

Sep 2022
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Manager

Functionality and Upgrades

Some of Huron’s reporting pieces could be better. We would like different options for how the...

Sep 2022
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Manager

Service and Support

The vendor has promised some features that have never shown up in our system.

Sep 2022
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Manager

Functionality and Upgrades

Most of our issues with Huron stem from EMR workflow problems. There are different sets of flags in...

Sep 2022
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Manager

ROI / Cost

Our organization has seen tangible outcomes with Huron, such as scoring correlations. The most...

Sep 2022
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Manager

Functionality and Upgrades

We have an issue with Huron’s authentication, but once employees are inside the tool, it works...

Sep 2022
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Manager

Relationship

Huron’s acquisition has brought a lot of corporate processes that their account team is still...

Sep 2022
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Manager

Functionality and Upgrades

Huron has been very successful in our organization and has shown nothing but growth. We added to our...

Sep 2022
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Director

ROI / Cost

Huron likes to keep charges attached to their contracts, and that makes the process of paying for...

Aug 2022
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Director

ROI / Cost

Our patient rounding has increased with Huron. Our patient HCAP scores have also increased over the...

Aug 2022
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Director

Functionality and Upgrades

Huron Rounding is a really good application. Our experience with the vendor has been wonderful. I...

Aug 2022
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Director

ROI / Cost

Huron charges more if we want personal, in-person visits, and that is the same with any other...

Aug 2022
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Director

Service and Support

I like the team that I have been working with. They are nice, have good responsiveness, and get...

Aug 2022
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Director

Functionality and Upgrades

Some of the other platforms are a little bit more robust and can do a few more things. I wouldn’t...

Aug 2022
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Analyst/Coordinator

Relationship

Huron could offer more without us having to ask for it. They could offer more sessions to their...

Aug 2022
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Analyst/Coordinator

Relationship

The only type of interaction we get from Huron is through our assigned advisor. The only time Huron...

Aug 2022
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Director

Functionality and Upgrades

The upgrades within Huron are seamless. They take feedback and incorporate it into their next advancements....

Aug 2022
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Director

Relationship

Everybody works well with Huron in our organization. Overall, Huron's product is great, flexible,...

Aug 2022
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Director

ROI / Cost

Huron is very flexible with us and does not charge for every little thing.

Aug 2022
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Manager

Relationship

Huron has some advisors that I work with extensively, and they have been phenomenal in all aspects....

Jun 2022
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Manager

Future Outlook

Huron is developing new dashboards, and we are looking forward to those being released. The vendor...

Jun 2022
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Manager

Functionality and Upgrades

Huron's product is great for patient safety. If we use the tools and templates the vendor offers,...

Jun 2022
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