Huron Rounding
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Product

An opportunity for Huron is in the behind-the-scenes stuff. The actual reports are impactful, but...

Sep 2023
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Manager

Relationship

If someone were looking into Huron Rounding for the associate rounding tool specifically, I would...

Sep 2023
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Manager

Relationship

Huron’s strength is definitely in their customer service, troubleshooting design in implementations...

Sep 2023
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Director

Product

There are issues with Huron Rounding’s interface with our human resources system, which houses our...

Sep 2023
||
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Director

Loyalty

I am not confident that Huron will resolve the interface issues with our human resources system, but...

Sep 2023
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Director

Relationship

Huron has been very timely and helpful with the support that they have provided. We also have a...

Sep 2023
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Director

Relationship, Operations

Huron offers end-user webinars, but beyond those, the vendor is not very proactive. They just...

Sep 2023
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Director

Loyalty

If an organization is looking for something to get by or start with, then for the value, Huron...

Sep 2023
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Manager

Product

Huron has added a new insights data trending feature, so we are able to pull a lot of reports now...

Sep 2023
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Manager

Relationship

Our contact is super responsive. I message them almost daily about things, and they quickly fix...

Sep 2023
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VP/Other Executive

Loyalty

Once we understood what the engagement could be with Huron and everything that came with it, we...

Aug 2023
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VP/Other Executive

Relationship

I'm a fan of Huron Rounding. Huron's strength is their people. A big part of that is the support...

Aug 2023
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Director

Relationship

When people are shopping around, I want them to understand some pain points with Huron. One pain...

Aug 2023
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Director

Product

We may be on the cloud with Huron Rounding, but the system times out. We now question the...

Aug 2023
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Director

Loyalty, Relationship

We are starting to have some frustrations with Huron. We have had a rough time with Huron recently....

Aug 2023
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Director

Loyalty, Relationship

Huron was the leading innovator. They really strived to be encouraging and make it easy for leaders...

Aug 2023
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Director

Loyalty, Product

Huron is working on meeting our needs with reporting. We use the system so much that we want it to...

Aug 2023
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Director

Relationship

We have had some really strong customer success managers from Huron who have really partnered with...

Aug 2023
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Director

Relationship, Product

With Huron Rounding, some of the functionality is not there. We often ask whether we can do...

Aug 2023
||
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Analyst/Coordinator

Loyalty, Relationship

We get advisory support as needed from Huron with regular calls to touch base, and the vendor is...

Aug 2023
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Analyst/Coordinator

Relationship

I think Huron's leadership is lacking a bit. The vendor could do a better job from the executive...

Aug 2023
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Analyst/Coordinator

Loyalty, Value

When we first started with Huron, we did interviews with lots of different vendors, but we didn't...

Aug 2023
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Director

Product

Huron Rounding is easy for end users. For example, the tools and templates we create in Huron...

Aug 2023
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Director

Relationship

Huron is responsive and has good customer service. They respond to our feedback to make improvements...

Aug 2023
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Director

Loyalty, Product

There are some opportunities for improvement in Huron Rounding because we do some things manually...

Aug 2023
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Analyst/Coordinator

Product

The product gives us all the data that we are looking for and gives us all the opportunities to...

Aug 2023
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Analyst/Coordinator

Product

For a user who is running in and out, the phone app is a huge thing, but we can tie so many...

Aug 2023
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Analyst/Coordinator

Relationship

The person who trains us from Huron is super readily available. I really have a great relationship...

Aug 2023
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Analyst/Coordinator

Product

The big thing I noticed is the product takes a lot of time to use. It spins a lot; it is not a fast...

Aug 2023
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CNO

Relationship

Things are going well with Huron; they are good to work with, and they reach out. There is also a...

Aug 2023
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CNO

Product

We have a lot of templates for patient-facing, staff-facing, and environmental rounds. We have built...

Aug 2023
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CNO

Relationship

The vendor doesn’t get much feedback from us because there is not really a system initiative, and...

Aug 2023
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VP/Other Executive

Product

There are a few hiccups with integration in Huron Rounding. We do not have a compatible system for...

Aug 2023
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VP/Other Executive

Relationship

Huron is always really good at following up with me. Our representative is awesome. Every time I...

Aug 2023
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VP/Other Executive

Product

Huron Rounding is a good, quality product. It is a really robust system that always works. When...

Aug 2023
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VP/Other Executive

Relationship

We changed the way we use the product due to some shifts in our strategic plans, and Huron has been...

Aug 2023
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VP/Other Executive

Operations

The ongoing training for the product is put on the customer. It is no different than if someone had...

Aug 2023
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VP/Other Executive

Relationship

Huron is a good company. They have done everything I have ever asked. When there are limitations...

Aug 2023
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VP/Other Executive

Product

One thing the product does well is that it gives us a lot of information. We can see how many...

Aug 2023
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VP/Other Executive

Loyalty, Value

Huron’s methodology was flawed with one piece of the product because they weren't involving the...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

There is another vendor who we partner with to send out our surveys and aggregate all the data, and...

Aug 2023
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VP/Other Executive

Product

If a patient complains, our leaders can do coaching for the staff, or if the patients give positive...

Aug 2023
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VP/Other Executive

Loyalty, Operations, Product

I don't know whether the blame is on Huron or whether it is on us, but there are a lot of issues...

Aug 2023
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VP/Other Executive

Relationship

Our contact people are totally responsive. I love working with our account executive. Also, the...

Aug 2023
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VP/Other Executive

Value

The vendor is always looking to get paid, but I don't ever remember them asking for more money.

Aug 2023
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Manager

Loyalty, Product

I love to talk about Huron Rounding to help team members use it as a leadership tool. I teach our...

Aug 2023
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Manager

Product

The main struggle users have is with connectivity in our older buildings if they use the iPad...

Aug 2023
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Manager

Relationship

Our contacts at Huron are exceptional. They are so quick to respond and jump on calls with our sites...

Aug 2023
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Manager

Loyalty

There wasn't a functionality gap from my end, but users were wanting more summarized reports in...

Aug 2023
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Manager

Product

We are relatively satisfied with Huron Rounding, though there is some room for improvement in the...

Aug 2023
||
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Manager

Relationship

The support team is fantastic. They do great, and they are very proactive in helping us. When we...

Aug 2023
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Manager

Relationship

The vendor works with us to correlate our rounding frequency with our patient satisfaction scores....

Aug 2023
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Director

Product

We use Huron Rounding primarily to keep track of rounding on patients and employees in a...

Aug 2023
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Director

Relationship

Huron has a very responsive group of people. I have a representative at Huron that I can call pretty...

Aug 2023
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Director

Relationship, Operations

Huron is good about providing additional training if we get new people onboarded or if we want to...

Aug 2023
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Manager

Product, Value

We have had issues with the platform lagging and freezing up recently, so that has been very...

Aug 2023
||
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Director

Relationship

Huron is good about following up with help, but I have staff members who contact me somewhat...

Aug 2023
||
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Manager

Operations

When we implemented an upgrade, the vendor did a great job of collaborating with their engineers and...

Aug 2023
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Manager

Product

The product used to be clunky to look at. The reports weren't super streamlined. But with the recent...

Aug 2023
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Manager

Product

I do most of the reporting, so most of our other leaders aren't having to get in and toy around with...

Aug 2023
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Analyst/Coordinator

Relationship, Operations

Our experience with Huron Rounding started out a little rough because we were thrown into a position...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Hospice is our main drive. We were able to make a template drive in Huron Rounding, and we have a...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Huron Rounding is a patient- and family-oriented product for the rounding component, but we are...

Aug 2023
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Analyst/Coordinator

Loyalty

Our main goal is that we are shooting to improve the length of stay, and we are also trying to...

Aug 2023
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VP/Other Executive

Relationship

We have a great relationship with Huron from the time that we have worked with them. The people who...

Aug 2023
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Analyst/Coordinator

Product

There are a couple of things that we would love to dive deeper into with Huron Rounding, such as the...

Aug 2023
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Analyst/Coordinator

Loyalty

We are excited about Huron’s next update because we are getting the reports we need. The classes and...

Aug 2023
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Analyst/Coordinator

Product

Our nurses absolutely love Huron Rounding. It is so user friendly and accessible with a tablet,...

Aug 2023
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Analyst/Coordinator

Operations

When we train new users on Huron Rounding, they get nervous because it is so easy. It takes about...

Aug 2023
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Analyst/Coordinator

Relationship

Huron’s support team and executives are absolutely amazing. We had an issue while our representative...

Aug 2023
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Analyst/Coordinator

Loyalty

When our contract is up with Huron, the big dogs at our organization want to look around, just to...

Aug 2023
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Manager

Loyalty

Huron had a planned update that was supposed to roll out at the beginning of this year. That upgrade...

Aug 2023
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Manager

Relationship

Huron offers us the opportunity to be on their customer advisory board, and we really appreciate...

Aug 2023
||
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Manager

Operations, Product

The most recent upgrade that Huron made to the platform went really smoothly.

Aug 2023
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Manager

Product

Overall, the system is reliable, but there are some things in it that could be optimized.

Aug 2023
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Manager

Relationship

Huron has 24/7 web support. Their people are always helpful, and they escalate issues as needed. The...

Aug 2023
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Manager

Product

Huron Rounding has been helpful. It gives our leaders a way to monitor the frequency of our rounds...

Aug 2023
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Manager

Loyalty

I imagine that in five years, accountability and consistency will have continued to evolve in the...

Aug 2023
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Manager

Loyalty

We are looking to bail on Huron Rounding and go with another vendor's system because Huron Rounding...

Jul 2023
||
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Manager

Product

I like the reports Huron Rounding provides. The reports are well laid out and easy to understand. We...

Jul 2023
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Manager

Operations

Huron Rounding does what the vendor said it would do, and the vendor is phenomenal at supporting the...

Jul 2023
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Manager

Value

If I could, I would give Huron a much higher score than a nine for achieving our money’s worth...

Jun 2023
||
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Manager

Loyalty

Huron has given us the ability to use their product for not only rounding but also all types of...

Jun 2023
||
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Manager

Product

Huron Rounding is unique because the tool is so versatile and we can even use it for audits. The...

Jun 2023
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Manager

Loyalty, Relationship

We were looking to have more enhanced security options for Huron Rounding, so we got our people...

Jun 2023
||
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Director

Relationship

Huron is a really good company, and the support we get is really great.

Jun 2023
||
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Director

Product

Huron's rounding product is a really good platform for doing many different things, and it has...

Jun 2023
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Director

Relationship, Product

It would be really helpful for the administrators of the Huron solution to have a troubleshooting...

Jun 2023
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Analyst/Coordinator

Relationship, Relationship, Product, Product

There are a few technical things that I have discussed with our account representative, and they...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Our Huron representative can answer my questions and has regular meetings with us to share new...

Apr 2023
||
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Analyst/Coordinator

Product, Product

I would like to see more dynamic dashboards to provide our leaders with the information they need.

Apr 2023
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Manager

Operations

The points of contact from Huron are always available and willing to set up training sessions for...

Jan 2023
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Manager

Product

I highly recommend Huron Rounding. The product is very easy to use, and it is easy to get...

Jan 2023
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Manager

Relationship

We haven't really been that proactive about meeting with Huron’s executives. We used to have an...

Nov 2022
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Manager

Loyalty, Relationship

Overall, we have been very pleased with Huron as a vendor. We have not had any technical issues, and...

Nov 2022
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CNO

Relationship

Whenever we have a problem with the system, the vendor fixes it. We have a go-to person from Huron...

Nov 2022
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CNO

Relationship

Huron is still establishing themselves as a company after their acquisition, so they haven't...

Nov 2022
||
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Manager

Relationship, Value

Our use of the tool has really evolved over time and has really ramped up. We have been integrating...

Nov 2022
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Manager

Relationship, Product

Huron does support single sign-on, which is huge and great. But right now, their app does not save...

Nov 2022
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Manager

Relationship

Huron’s ADT functionality is great, and the integration with our HRIS is great. Huron has been super...

Nov 2022
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Manager

Loyalty, Operations, Product

We have to use favorites in order to effectively navigate through Huron Rounding or scroll through a...

Nov 2022
||
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Manager

Loyalty, Product

We have had to set up the compliance and reports in Huron Rounding to get what we need, and that has...

Nov 2022
||
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CNO

Product

I have been really pleased with Huron’s product, and we are using it for many things. We use it for...

Nov 2022
||
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CNO

Operations, Product

Huron Rounding is easy to use and is a stable product. It is very intuitive and simple to use.

Nov 2022
||
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CNO

Value

The dollars we spend on Huron’s product are worth spending because our patients have a technology...

Nov 2022
||
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CNO

Product

I don't really know about any new technology that the vendor has come out with, but Huron Rounding...

Nov 2022
||
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CNO

Product

We are stable on Huron Rounding, but it would be wonderful if we had another product for appointment...

Nov 2022
||
(0)
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CNO

Relationship

The vendor's support people have always been good. They reach out to us regularly.

Nov 2022
||
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CNO

Product

The product is fluid. It has standard questions, but we can add special questions for the year....

Nov 2022
||
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CNO

Operations, Product

The part of the product that we implemented wasn't rolled out well. That made things difficult for...

Nov 2022
||
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Director

Product

Huron Rounding is very easy to use and makes sense; there is not much fluff that users can get lost...

Oct 2022
||
(0)
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Director

Product, Value

The hardest part of Huron’s product is getting our leaders and others to use it. That is no fault of...

Oct 2022
||
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Director

Relationship, Product

The vendor could make our experience better by maintaining consistency in helping us improve. I have...

Oct 2022
||
(0)
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Director

Operations

Huron has not reached out to recap any training with us. The vendor has no format or timeline for...

Oct 2022
||
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Director

Culture

What we pay Huron is generous, but what we pay is low compared to what we would pay if we were a...

Oct 2022
||
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Director

Relationship

I really like that Huron listens and adjusts the tool when we give feedback. They are nimble in...

Oct 2022
||
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Director

Product

In terms of interoperability, ideally, everything would be tied together perfectly and seamlessly....

Oct 2022
||
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Director

Relationship

Huron’s web support team has contacts I can email, but I have not needed to use the vendor's phone...

Oct 2022
||
(0)
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Director

Relationship

Huron could improve by having more regular communication with us. They could have quarterly or...

Oct 2022
||
(0)
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Director

Product

Huron Rounding is a simple platform, and it isn't meeting our needs as we evolve and mature. I don’t...

Oct 2022
||
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Director

Product

Some of the analytics within Huron Rounding are not as thorough as I would like to see. There is...

Oct 2022
||
(0)
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Director

Relationship

Huron is a good company in terms of the quality of the people and the relationship that we have....

Oct 2022
||
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Director

Product

Huron Rounding is pretty good. It functions the way it is supposed to. The vendor doesn’t exaggerate...

Oct 2022
||
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Director

Product

Huron Rounding doesn’t integrate with our nurses' normal workflows very well. Huron Rounding is a...

Oct 2022
||
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