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Huron Rounding
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Product

An opportunity for Huron is in the behind-the-scenes stuff. The actual reports are impactful, but...

Sep 2023
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Manager

Relationship

If someone were looking into Huron Rounding for the associate rounding tool specifically, I would...

Sep 2023
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Manager

Relationship

Huron’s strength is definitely in their customer service, troubleshooting design in implementations...

Sep 2023
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Director

Product

There are issues with Huron Rounding’s interface with our human resources system, which houses our...

Sep 2023
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Director

Loyalty

I am not confident that Huron will resolve the interface issues with our human resources system, but...

Sep 2023
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Director

Relationship

Huron has been very timely and helpful with the support that they have provided. We also have a...

Sep 2023
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Director

Relationship, Operations

Huron offers end-user webinars, but beyond those, the vendor is not very proactive. They just...

Sep 2023
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Director

Loyalty

If an organization is looking for something to get by or start with, then for the value, Huron...

Sep 2023
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Manager

Product

Huron has added a new insights data trending feature, so we are able to pull a lot of reports now...

Sep 2023
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Manager

Relationship

Our contact is super responsive. I message them almost daily about things, and they quickly fix...

Sep 2023
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VP/Other Executive

Loyalty

Once we understood what the engagement could be with Huron and everything that came with it, we...

Aug 2023
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VP/Other Executive

Relationship

I'm a fan of Huron Rounding. Huron's strength is their people. A big part of that is the support...

Aug 2023
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Director

Relationship

When people are shopping around, I want them to understand some pain points with Huron. One pain...

Aug 2023
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Director

Product

We may be on the cloud with Huron Rounding, but the system times out. We now question the...

Aug 2023
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Director

Loyalty, Relationship

We are starting to have some frustrations with Huron. We have had a rough time with Huron recently....

Aug 2023
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Director

Loyalty, Relationship

Huron was the leading innovator. They really strived to be encouraging and make it easy for leaders...

Aug 2023
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Director

Loyalty, Product

Huron is working on meeting our needs with reporting. We use the system so much that we want it to...

Aug 2023
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Director

Relationship

We have had some really strong customer success managers from Huron who have really partnered with...

Aug 2023
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Director

Relationship, Product

With Huron Rounding, some of the functionality is not there. We often ask whether we can do...

Aug 2023
||
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Analyst/Coordinator

Loyalty, Relationship

We get advisory support as needed from Huron with regular calls to touch base, and the vendor is...

Aug 2023
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Analyst/Coordinator

Relationship

I think Huron's leadership is lacking a bit. The vendor could do a better job from the executive...

Aug 2023
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Analyst/Coordinator

Loyalty, Value

When we first started with Huron, we did interviews with lots of different vendors, but we didn't...

Aug 2023
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Director

Product

Huron Rounding is easy for end users. For example, the tools and templates we create in Huron...

Aug 2023
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Director

Relationship

Huron is responsive and has good customer service. They respond to our feedback to make improvements...

Aug 2023
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Director

Loyalty, Product

There are some opportunities for improvement in Huron Rounding because we do some things manually...

Aug 2023
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Analyst/Coordinator

Product

The product gives us all the data that we are looking for and gives us all the opportunities to...

Aug 2023
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Analyst/Coordinator

Product

For a user who is running in and out, the phone app is a huge thing, but we can tie so many...

Aug 2023
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Analyst/Coordinator

Relationship

The person who trains us from Huron is super readily available. I really have a great relationship...

Aug 2023
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Analyst/Coordinator

Product

The big thing I noticed is the product takes a lot of time to use. It spins a lot; it is not a fast...

Aug 2023
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CNO

Relationship

Things are going well with Huron; they are good to work with, and they reach out. There is also a...

Aug 2023
||
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CNO

Product

We have a lot of templates for patient-facing, staff-facing, and environmental rounds. We have built...

Aug 2023
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CNO

Relationship

The vendor doesn’t get much feedback from us because there is not really a system initiative, and...

Aug 2023
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VP/Other Executive

Product

There are a few hiccups with integration in Huron Rounding. We do not have a compatible system for...

Aug 2023
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VP/Other Executive

Relationship

Huron is always really good at following up with me. Our representative is awesome. Every time I...

Aug 2023
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VP/Other Executive

Product

Huron Rounding is a good, quality product. It is a really robust system that always works. When...

Aug 2023
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VP/Other Executive

Relationship

We changed the way we use the product due to some shifts in our strategic plans, and Huron has been...

Aug 2023
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VP/Other Executive

Operations

The ongoing training for the product is put on the customer. It is no different than if someone had...

Aug 2023
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VP/Other Executive

Relationship

Huron is a good company. They have done everything I have ever asked. When there are limitations...

Aug 2023
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VP/Other Executive

Product

One thing the product does well is that it gives us a lot of information. We can see how many...

Aug 2023
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VP/Other Executive

Loyalty, Value

Huron’s methodology was flawed with one piece of the product because they weren't involving the...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

There is another vendor who we partner with to send out our surveys and aggregate all the data, and...

Aug 2023
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VP/Other Executive

Product

If a patient complains, our leaders can do coaching for the staff, or if the patients give positive...

Aug 2023
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VP/Other Executive

Loyalty, Operations, Product

I don't know whether the blame is on Huron or whether it is on us, but there are a lot of issues...

Aug 2023
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VP/Other Executive

Relationship

Our contact people are totally responsive. I love working with our account executive. Also, the...

Aug 2023
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VP/Other Executive

Value

The vendor is always looking to get paid, but I don't ever remember them asking for more money.

Aug 2023
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Manager

Loyalty, Product

I love to talk about Huron Rounding to help team members use it as a leadership tool. I teach our...

Aug 2023
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Manager

Product

The main struggle users have is with connectivity in our older buildings if they use the iPad...

Aug 2023
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Manager

Relationship

Our contacts at Huron are exceptional. They are so quick to respond and jump on calls with our sites...

Aug 2023
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Manager

Loyalty

There wasn't a functionality gap from my end, but users were wanting more summarized reports in...

Aug 2023
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Manager

Product

We are relatively satisfied with Huron Rounding, though there is some room for improvement in the...

Aug 2023
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Manager

Relationship

The support team is fantastic. They do great, and they are very proactive in helping us. When we...

Aug 2023
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Manager

Relationship

The vendor works with us to correlate our rounding frequency with our patient satisfaction scores....

Aug 2023
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Director

Product

We use Huron Rounding primarily to keep track of rounding on patients and employees in a...

Aug 2023
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Director

Relationship

Huron has a very responsive group of people. I have a representative at Huron that I can call pretty...

Aug 2023
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Director

Relationship, Operations

Huron is good about providing additional training if we get new people onboarded or if we want to...

Aug 2023
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Manager

Product, Value

We have had issues with the platform lagging and freezing up recently, so that has been very...

Aug 2023
||
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Director

Relationship

Huron is good about following up with help, but I have staff members who contact me somewhat...

Aug 2023
||
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Manager

Operations

When we implemented an upgrade, the vendor did a great job of collaborating with their engineers and...

Aug 2023
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Manager

Product

The product used to be clunky to look at. The reports weren't super streamlined. But with the recent...

Aug 2023
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Manager

Product

I do most of the reporting, so most of our other leaders aren't having to get in and toy around with...

Aug 2023
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Analyst/Coordinator

Relationship, Operations

Our experience with Huron Rounding started out a little rough because we were thrown into a position...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Hospice is our main drive. We were able to make a template drive in Huron Rounding, and we have a...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Huron Rounding is a patient- and family-oriented product for the rounding component, but we are...

Aug 2023
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Analyst/Coordinator

Loyalty

Our main goal is that we are shooting to improve the length of stay, and we are also trying to...

Aug 2023
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VP/Other Executive

Relationship

We have a great relationship with Huron from the time that we have worked with them. The people who...

Aug 2023
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Analyst/Coordinator

Product

There are a couple of things that we would love to dive deeper into with Huron Rounding, such as the...

Aug 2023
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Analyst/Coordinator

Loyalty

We are excited about Huron’s next update because we are getting the reports we need. The classes and...

Aug 2023
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Analyst/Coordinator

Product

Our nurses absolutely love Huron Rounding. It is so user friendly and accessible with a tablet,...

Aug 2023
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Analyst/Coordinator

Operations

When we train new users on Huron Rounding, they get nervous because it is so easy. It takes about...

Aug 2023
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Analyst/Coordinator

Relationship

Huron’s support team and executives are absolutely amazing. We had an issue while our representative...

Aug 2023
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Analyst/Coordinator

Loyalty

When our contract is up with Huron, the big dogs at our organization want to look around, just to...

Aug 2023
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Manager

Loyalty

Huron had a planned update that was supposed to roll out at the beginning of this year. That upgrade...

Aug 2023
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Manager

Relationship

Huron offers us the opportunity to be on their customer advisory board, and we really appreciate...

Aug 2023
||
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Manager

Operations, Product

The most recent upgrade that Huron made to the platform went really smoothly.

Aug 2023
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Manager

Product

Overall, the system is reliable, but there are some things in it that could be optimized.

Aug 2023
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Manager

Relationship

Huron has 24/7 web support. Their people are always helpful, and they escalate issues as needed. The...

Aug 2023
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Manager

Product

Huron Rounding has been helpful. It gives our leaders a way to monitor the frequency of our rounds...

Aug 2023
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Manager

Loyalty

I imagine that in five years, accountability and consistency will have continued to evolve in the...

Aug 2023
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Manager

Loyalty

We are looking to bail on Huron Rounding and go with another vendor's system because Huron Rounding...

Jul 2023
||
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Manager

Product

I like the reports Huron Rounding provides. The reports are well laid out and easy to understand. We...

Jul 2023
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Manager

Operations

Huron Rounding does what the vendor said it would do, and the vendor is phenomenal at supporting the...

Jul 2023
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Manager

Value

If I could, I would give Huron a much higher score than a nine for achieving our money’s worth...

Jun 2023
||
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Manager

Loyalty

Huron has given us the ability to use their product for not only rounding but also all types of...

Jun 2023
||
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Manager

Product

Huron Rounding is unique because the tool is so versatile and we can even use it for audits. The...

Jun 2023
||
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Manager

Loyalty, Relationship

We were looking to have more enhanced security options for Huron Rounding, so we got our people...

Jun 2023
||
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Director

Relationship

Huron is a really good company, and the support we get is really great.

Jun 2023
||
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Director

Product

Huron's rounding product is a really good platform for doing many different things, and it has...

Jun 2023
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Director

Relationship, Product

It would be really helpful for the administrators of the Huron solution to have a troubleshooting...

Jun 2023
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Analyst/Coordinator

Relationship, Relationship, Product, Product

There are a few technical things that I have discussed with our account representative, and they...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Our Huron representative can answer my questions and has regular meetings with us to share new...

Apr 2023
||
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Analyst/Coordinator

Product, Product

I would like to see more dynamic dashboards to provide our leaders with the information they need.

Apr 2023
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Manager

Operations

The points of contact from Huron are always available and willing to set up training sessions for...

Jan 2023
||
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Manager

Product

I highly recommend Huron Rounding. The product is very easy to use, and it is easy to get...

Jan 2023
||
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Manager

Relationship

We haven't really been that proactive about meeting with Huron’s executives. We used to have an...

Nov 2022
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Manager

Loyalty, Relationship

Overall, we have been very pleased with Huron as a vendor. We have not had any technical issues, and...

Nov 2022
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CNO

Relationship

Whenever we have a problem with the system, the vendor fixes it. We have a go-to person from Huron...

Nov 2022
||
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CNO

Relationship

Huron is still establishing themselves as a company after their acquisition, so they haven't...

Nov 2022
||
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Manager

Relationship, Value

Our use of the tool has really evolved over time and has really ramped up. We have been integrating...

Nov 2022
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Manager

Relationship, Product

Huron does support single sign-on, which is huge and great. But right now, their app does not save...

Nov 2022
||
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Manager

Relationship

Huron’s ADT functionality is great, and the integration with our HRIS is great. Huron has been super...

Nov 2022
||
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Manager

Loyalty, Operations, Product

We have to use favorites in order to effectively navigate through Huron Rounding or scroll through a...

Nov 2022
||
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Manager

Loyalty, Product

We have had to set up the compliance and reports in Huron Rounding to get what we need, and that has...

Nov 2022
||
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CNO

Product

I have been really pleased with Huron’s product, and we are using it for many things. We use it for...

Nov 2022
||
(0)
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CNO

Operations, Product

Huron Rounding is easy to use and is a stable product. It is very intuitive and simple to use.

Nov 2022
||
(0)
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CNO

Value

The dollars we spend on Huron’s product are worth spending because our patients have a technology...

Nov 2022
||
(0)
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CNO

Product

I don't really know about any new technology that the vendor has come out with, but Huron Rounding...

Nov 2022
||
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CNO

Product

We are stable on Huron Rounding, but it would be wonderful if we had another product for appointment...

Nov 2022
||
(0)
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CNO

Relationship

The vendor's support people have always been good. They reach out to us regularly.

Nov 2022
||
(0)
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CNO

Product

The product is fluid. It has standard questions, but we can add special questions for the year....

Nov 2022
||
(0)
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CNO

Operations, Product

The part of the product that we implemented wasn't rolled out well. That made things difficult for...

Nov 2022
||
(0)
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Director

Product

Huron Rounding is very easy to use and makes sense; there is not much fluff that users can get lost...

Oct 2022
||
(0)
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Director

Product, Value

The hardest part of Huron’s product is getting our leaders and others to use it. That is no fault of...

Oct 2022
||
(0)
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Director

Relationship, Product

The vendor could make our experience better by maintaining consistency in helping us improve. I have...

Oct 2022
||
(0)
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Director

Operations

Huron has not reached out to recap any training with us. The vendor has no format or timeline for...

Oct 2022
||
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Director

Culture

What we pay Huron is generous, but what we pay is low compared to what we would pay if we were a...

Oct 2022
||
(0)
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Director

Relationship

I really like that Huron listens and adjusts the tool when we give feedback. They are nimble in...

Oct 2022
||
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Director

Product

In terms of interoperability, ideally, everything would be tied together perfectly and seamlessly....

Oct 2022
||
(0)
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Director

Relationship

Huron’s web support team has contacts I can email, but I have not needed to use the vendor's phone...

Oct 2022
||
(0)
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Director

Relationship

Huron could improve by having more regular communication with us. They could have quarterly or...

Oct 2022
||
(0)
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Director

Product

Huron Rounding is a simple platform, and it isn't meeting our needs as we evolve and mature. I don’t...

Oct 2022
||
(0)
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Director

Product

Some of the analytics within Huron Rounding are not as thorough as I would like to see. There is...

Oct 2022
||
(0)
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Director

Relationship

Huron is a good company in terms of the quality of the people and the relationship that we have....

Oct 2022
||
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Director

Product

Huron Rounding is pretty good. It functions the way it is supposed to. The vendor doesn’t exaggerate...

Oct 2022
||
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Director

Product

Huron Rounding doesn’t integrate with our nurses' normal workflows very well. Huron Rounding is a...

Oct 2022
||
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Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.
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The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
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When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.
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Rounding IT Support Improves EMR Usability
12 July 18    |   Mike Davis
We’re starting to see digital rounding tools emerge to help clinicians provide better patient care on their rounds, why not add IT rounding to help your IT team provide better clinician care?



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