Huron Rounding Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Relationship
Even if there is something that the vendor can't resolve in a timely manner, they're good about...
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Relationship, Product
Huron had an upgrade, and they listened to our concerns. They made an enhancement to that upgrade...
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Operations
Huron did a really good job with training. They just had an upgrade to their program, and when they...
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Operations
We need more accessibility to Huron's training program. It’s a broken chain between the account and...
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Loyalty, Operations, Product
Huron had a big go-live for Huron Rounding last year, and the vendor did a full overhaul of the...
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Relationship
Huron’s customer support line is pretty good with smaller issues once we get in touch with the...
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Product
Huron needs to resolve the things we’ve been asking for. The discrepancies between our census and...
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Relationship, Product
Timeliness is a newer issue with Huron. In the past, Huron was great, but things have changed a lot....
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Relationship
The engineering side of Huron is lacking. Often, the person who has the power to solve a problem is...
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Operations, Product
The user interface in Huron Rounding is very easy for our users to understand. It has a really quick...
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Value
Huron Rounding is not a super expensive platform, and we are able to get the job done, so I am...
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Relationship
Huron’s account support team is fantastic. They help us find solutions to the platform limitations....
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Product
The user management in Huron Rounding has been a challenge for us. That functionality is lacking,...
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Loyalty, Operations
Huron rolled out a new version of Huron Rounding, and there were several delays. It was hard to plan...
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Operations
Huron did training for end users, and it was fine. But the training for the superusers or the...
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Loyalty
Huron has some very strong features on the road map that are important and similar to where other...
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Loyalty, Operations
The new rollout of Huron's updated version has had some hiccups. It is new for the vendor, so it is...
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Relationship, Operations
I feel like while Huron's products are solid, their methodology for using the solutions isn't...
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Loyalty
We transitioned from Huron Rounding to a different product, and then we came back to Huron Rounding...
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Operations
While the vendor's content is good, Huron’s expected delivery method has been a challenge. They tend...
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Relationship
I do feel like Huron's model of having a dedicated account representative is very helpful,...
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Relationship
Huron is trying to improve their product. They just did an upgrade.
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Loyalty
When our organization decided to go with a slightly alternative strategy to what Huron recommended,...
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Product
Huron Rounding has been great, but it's siloed. I would like to see a product that's more integrated...
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Operations, Product, Value
When we implemented Huron Rounding, our scores improved for patient experience. We use the system to...
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Product
Everybody’s dipping their toe in AI, and sometimes AI is not accurate. We have to be accurate...
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Value
Huron Rounding gave us structure. It actually changed what nurse leaders do from the time they get...
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Relationship, Operations
Huron just converted to a new version of Huron Rounding. The representative we have is great and...
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Operations
We went live with Huron's new version, and we were underwhelmed with the end-user experience. Maybe...
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Relationship
We’re a very valued client, and Huron has been very responsive to us and our issues. We have regular...
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Product, Value
The rounding tool itself does offer a lot of capability and insight into tracking and trending data...
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Relationship
We are partnered with somebody specific for Huron Rounding. That is definitely a strength of the...
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Product
The product itself is okay. Any room for improvement would be in the background, technical portion...
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Relationship, Product
We had an update with Huron Rounding, and it's been rocky and bumpy, but Huron has been great at...
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Relationship
The people I work with aren’t taking the time to watch the Huron videos or use the help desk....
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Product
We do our nurse leader visits and staff validations through Huron Rounding. We're getting ready to...
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Value
The product's ability to work as promoted is a core strength for Huron Rounding. Overall, the system...
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Product
A lot of Huron's opportunities for improvement are with people and processes. For example, one of...
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Product
When we programmatically load users, that tends to disrupt current users' permissions, so we end up...
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Relationship
Huron has been a solid partner for us. There were a few years when our relationship with the vendor...
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Product
We would like Huron Rounding to have some integration options that it doesn't currently have. I...
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Relationship
Sometimes, Huron's timelines are very different than what was originally envisioned. For example, we...
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Relationship
Huron's support has been really good. We have also made some strides with Huron's proactivity. We...
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Product
Huron Rounding is integrated with Epic. It is helpful for our proactive rounding efforts.
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Relationship
We have had very good experiences with Huron. Our account manager is very responsive. It is very...
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Loyalty, Product
Since Huron’s most recent upgrade, we have had a bit of a learning curve, and we are still working...
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Relationship
Huron has been very good. Their reports are pretty easy to read, and I like the quality that comes...
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Relationship, Operations
Huron gives awesome support. Our questions are always answered right away. They have quality...
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Product
When we are rounding on somebody in Huron Rounding, everything is a little clunky in there. I think...
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Relationship
The last 12 months with Huron have gone very well. The vendor just switched out our representative,...
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Loyalty, Product
As far as pain points go, we use a reporting dashboard from another vendor. Huron and that other...
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Relationship, Operations, Product
There have been times when a patient has dropped off on Huron's end, so they have contacted me....
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Loyalty, Product
For me, Huron Rounding has been great, but some of the other leaders haven't seen it as intuitive....
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Product
I don't have a lot to compare Huron Rounding to, but there is always room for improvement and...
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Value
One outcome we are driving with Huron Rounding is our survey results. We are able to individualize...
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Relationship, Operations
With the initial training, we ran into challenges with timely responses. I don't think Huron...
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Operations, Product
The ease of use is what keeps Huron Rounding from being perfect. I haven't used the new version...
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Loyalty, Product
Huron Rounding is great at driving tangible outcomes. The benefit of just having the platform is...
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Loyalty
We are looking at some other options because we have struggled with how well Huron Rounding meets...
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Relationship
Huron's customer support responsiveness is fine. Huron's people are engaged, and we know where to...
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Product, Value
We would like the system to be really easy for our team members to use instead of us having to...
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Operations
We had quite a task getting multiple EMRs onto Huron Rounding, and we were missing codes to send to...
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Operations, Product
We have had a couple of requests to add or change questions, and it has been very easy to do that in...
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Relationship
The main Huron consultant who works with us has been excellent. Huron's customer support has been...
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Culture
We were told by the vendor when we purchased Huron Rounding that we would quickly be transitioned to...
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Operations
We had a good staff person from Huron who supported us very well during the implementation.
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Product
The reporting in Huron Rounding needs some enhancing. And we would like the raw data from Huron...
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Operations, Product
People seem to struggle using Huron Rounding; they aren't sure how to navigate it. They have trouble...
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Loyalty
I think Huron will be part of our long-term plans over the next three to five years.
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Relationship
We make our needs known. We let the vendor know if any glitches are happening. I feel like they are...
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Loyalty, Operations
Huron Rounding has been fine. The vendor has been great and responsive. The training was great....
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Loyalty
Personally, I would buy Huron Rounding again; however, I don't know what else is out there. I know...
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Operations
In terms of end users, Huron Rounding is a very easy product to use. The training is easy. We made...
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Product
There are limitations in Huron Rounding. We use the solution when we go and speak to patients, so...
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Product
When a nurse leader goes into Huron Rounding, there is a template on which they interview patients,...
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Relationship
The vendor is very good. Huron is very responsive to us. We have regular meetings with them. Huron...
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Value
We contracted with Huron to improve our patient experience outcomes, and we are, in fact, doing...
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Relationship
The service is really great, and our representative that we work with is great. I work with our...
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Relationship, Product, Value
Integrating different audits and checklists to get the data from our Epic solution has required a...
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Loyalty
We had a different company we worked with that helped us get better information and trends, and that...
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Product
It is easy for the end user to input information into the system. People have no problem with that....
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Product, Value
When we want to make meaningful reports out of our data in the back end, we have a problem. It takes...
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Culture
Once we got the product, things slowly started to deteriorate. We are upset that we don't have our...
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Operations
Our initial implementation process was pretty robust and went well. Huron did a lot of training with...
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Product
Huron Rounding is meeting our needs, but I am not sure that it has exceeded any expectations. Huron...
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Loyalty, Product
Huron Rounding allows for employee rounding on top of the patient rounding that we currently use. I...
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Culture, Value
From a business perspective, Huron has been super fair and easy to work with. They don't charge for...
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Operations
We haven't done an upgrade with Huron in a long time. Our original go-live was a long time ago, but...
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Relationship
Huron pitched a true version of the product, and they didn't oversell it. Huron also offers a lot of...
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Relationship
Huron has always been extremely responsive to me and all of our end users. Huron’s people still...
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Product
We did have one interface downtime within our first few months with Huron. I think we see areas...
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Operations
Top scores should be well earned, and in the case of implementation services, Huron does deserve...
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Loyalty
Huron Rounding does work as promoted. If we have functionality that isn't working, it certainly...
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Loyalty
Our previous product was sunsetted, and that required us to go to the market and find a new rounding...
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Product
There are no notifications in the system. If a manager isn't doing a round, it would be nice to have...
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Product
One of the features in the tool is for reward and recognition, and we can reward somebody. We have a...
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Relationship, Product
The tool is usable the way it is. The intention with the tool is good. It is meant to drive manager...
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Operations
I would tell a peer or friend who was considering going with Huron Rounding to maybe talk to another...
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Operations, Product
The tool isn't user-friendly or configurable. We have had many issues. Many things in Huron Rounding...
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Operations
The training team that we worked with from Huron was great. The team members did everything they...
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Commentary Summary
Comment Type Breakout