Huron Rounding Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Relationship

Sometimes I feel like when I bring up a problem to someone at Huron, they have to ask other people...

Dec 2023
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Manager

Product

When we are rounding on patients, we print out the hospital census as well. One of the biggest...

Dec 2023
||
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Manager

Relationship

Huron does keep all promises. The vendor is really good because we have each other's contact information....

Dec 2023
||
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CEO/President

Relationship, Value

We have increased our retention by using Huron Rounding. We have noticed that difference. People...

Dec 2023
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CEO/President

Product

I would recommend that people really use the rounding tool the way it is intended to be used. At...

Dec 2023
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CEO/President

Product

With some of the recent upgrades that Huron has done, some of the favorites haven't carried over, so...

Dec 2023
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CEO/President

Operations

We recently had a conference where Huron refreshed everybody on training, and we do that fairly...

Dec 2023
||
(0)
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CNO

Relationship

We started with a different product, and the transition to Huron Rounding has been so smooth that...

Nov 2023
||
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CNO

Relationship

Huron’s biggest strength is that they have a team that understands the point of care very well, and...

Nov 2023
||
(0)
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Director

Loyalty, Value

We were struggling with turnover, so we wanted to make people want to stay based on the quality of...

Oct 2023
||
(0)
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Director

Operations, Product

The platform is good but can be nonintuitive. For example, we have supervisors who may have staff in...

Oct 2023
||
(0)
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Director

Operations

Huron’s staff is really good. Anytime something is being released, Huron is right there doing...

Oct 2023
||
(0)
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Director

Relationship

Huron’s support is good. It isn't always immediate, but we usually get a decent response within 24...

Oct 2023
||
(0)
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Director

Product

The vendor just released the accelerator portal where they are getting a bit better with some of...

Oct 2023
||
(0)
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Director

Relationship

Huron’s support is good. It isn't always immediate, but we usually get a decent response within 24...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We were struggling with turnover, so we wanted to make people want to stay based on the quality of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The platform is good but can be nonintuitive. For example, we have supervisors who may have staff in...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The vendor just released the accelerator portal where they are getting a bit better with some of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Huron’s staff is really good. Anytime something is being released, Huron is right there doing...

Oct 2023
||
(0)
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CNO

Product

We have data integrity issues with Huron Rounding, so it is hard to hold ourselves accountable to...

Oct 2023
||
(0)
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CNO

Product

There are a couple of things in Huron Rounding that I find challenging to document at the moment,...

Oct 2023
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(0)
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CNO

Loyalty

Huron Rounding is not part of our long-term plans, and we will be looking at other options and...

Oct 2023
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(0)
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CNO

Relationship, Operations

I would buy Huron Rounding again because our system needed some type of foundational tool, and Huron...

Oct 2023
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(0)
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CNO

Relationship

The Huron team that we get to work with is fantastic, though their members change a lot. We have had...

Oct 2023
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(0)
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CNO

Value

I wanted to add a feature in Huron Rounding and was exploring a certain type of functionality. Huron...

Oct 2023
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(0)
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CNO

Operations

We have to ask for training from Huron, and things come in an email, and that is not an effective...

Oct 2023
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(0)
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Manager

Operations, Product

One thing that makes Huron Rounding easy to use is that we have customized it to the nurses’ use. It...

Oct 2023
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(0)
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Manager

Relationship

Huron keeps their promises, but sometimes they take an extended timeline. The road map may change...

Oct 2023
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(0)
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Manager

Product

There is an ease-of-use problem. Huron has embedded what is essentially a data insights dashboard in...

Oct 2023
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(0)
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Manager

Loyalty, Product

The system meets our needs, but with some improvements, it would potentially help drive growth...

Oct 2023
||
(0)
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Manager

Relationship, Product

Huron improved their stability this year after they made some SaaS environment infrastructure...

Oct 2023
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(0)
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Manager

Culture, Relationship

Before we were in a SaaS world, particularly when we had to buy into a product and have a part in...

Oct 2023
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Manager

Relationship

Huron is very large, and the rounding product is a small piece of their footprint. Huron has been a...

Oct 2023
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(0)
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Manager

Value

The purpose of Huron Rounding is to find our pain points and resolve them in the moment at the point...

Oct 2023
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Director

Product

I wish the tool were a bit sexier. It could be more user friendly. I have seen other rounding tools...

Oct 2023
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(0)
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Director

Operations, Product

The vendor should limit the tools that the product can be used on. They should also limit the...

Oct 2023
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Director

Relationship

Huron has outstanding customer service, and they are a very strong partner. They are flexible, and...

Oct 2023
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(0)
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Director

Product

One of the product's weaknesses is that its app doesn't hold email addresses. If we put all of our...

Oct 2023
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Manager

Product

An opportunity for Huron is in the behind-the-scenes stuff. The actual reports are impactful, but...

Sep 2023
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(0)
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Manager

Relationship

If someone were looking into Huron Rounding for the associate rounding tool specifically, I would...

Sep 2023
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(0)
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Manager

Relationship

Huron’s strength is definitely in their customer service, troubleshooting design in implementations...

Sep 2023
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(0)
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Director

Product

There are issues with Huron Rounding’s interface with our human resources system, which houses our...

Sep 2023
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(0)
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Director

Loyalty

I am not confident that Huron will resolve the interface issues with our human resources system, but...

Sep 2023
||
(0)
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Director

Relationship

Huron has been very timely and helpful with the support that they have provided. We also have a...

Sep 2023
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(0)
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Director

Relationship, Operations

Huron offers end-user webinars, but beyond those, the vendor is not very proactive. They just...

Sep 2023
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(0)
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Director

Loyalty

If an organization is looking for something to get by or start with, then for the value, Huron...

Sep 2023
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(0)
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Manager

Product

Huron has added a new insights data trending feature, so we are able to pull a lot of reports now...

Sep 2023
||
(0)
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Manager

Relationship

Our contact is super responsive. I message them almost daily about things, and they quickly fix...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty

Once we understood what the engagement could be with Huron and everything that came with it, we...

Aug 2023
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(0)
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VP/Other Executive

Relationship

I'm a fan of Huron Rounding. Huron's strength is their people. A big part of that is the support...

Aug 2023
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(0)
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Director

Relationship

When people are shopping around, I want them to understand some pain points with Huron. One pain...

Aug 2023
||
(0)
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Director

Product

We may be on the cloud with Huron Rounding, but the system times out. We now question the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We are starting to have some frustrations with Huron. We have had a rough time with Huron recently....

Aug 2023
||
(0)
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Director

Loyalty, Relationship

Huron was the leading innovator. They really strived to be encouraging and make it easy for leaders...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Huron is working on meeting our needs with reporting. We use the system so much that we want it to...

Aug 2023
||
(0)
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Director

Relationship

We have had some really strong customer success managers from Huron who have really partnered with...

Aug 2023
||
(0)
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Director

Relationship, Product

With Huron Rounding, some of the functionality is not there. We often ask whether we can do...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

We are starting to have some frustrations with Huron. We have had a rough time with Huron recently....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Huron was the leading innovator. They really strived to be encouraging and make it easy for leaders...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

With Huron Rounding, some of the functionality is not there. We often ask whether we can do...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had some really strong customer success managers from Huron who have really partnered with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When people are shopping around, I want them to understand some pain points with Huron. One pain...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We may be on the cloud with Huron Rounding, but the system times out. We now question the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Huron is working on meeting our needs with reporting. We use the system so much that we want it to...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

We get advisory support as needed from Huron with regular calls to touch base, and the vendor is...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

I think Huron's leadership is lacking a bit. The vendor could do a better job from the executive...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

When we first started with Huron, we did interviews with lots of different vendors, but we didn't...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Value

When we first started with Huron, we did interviews with lots of different vendors, but we didn't...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

We get advisory support as needed from Huron with regular calls to touch base, and the vendor is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I think Huron's leadership is lacking a bit. The vendor could do a better job from the executive...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

I wish there were a way out of the “answers” tab to download all of the graphs at once instead of...

Aug 2023
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(0)
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Director

Product

Huron Rounding is easy for end users. For example, the tools and templates we create in Huron...

Aug 2023
||
(0)
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Director

Relationship

Huron is responsive and has good customer service. They respond to our feedback to make improvements...

Aug 2023
||
(0)
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Director

Loyalty, Product

There are some opportunities for improvement in Huron Rounding because we do some things manually...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The product gives us all the data that we are looking for and gives us all the opportunities to...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

For a user who is running in and out, the phone app is a huge thing, but we can tie so many...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

The person who trains us from Huron is super readily available. I really have a great relationship...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The big thing I noticed is the product takes a lot of time to use. It spins a lot; it is not a fast...

Aug 2023
||
(0)
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CNO

Relationship

Things are going well with Huron; they are good to work with, and they reach out. There is also a...

Aug 2023
||
(0)
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CNO

Product

We have a lot of templates for patient-facing, staff-facing, and environmental rounds. We have built...

Aug 2023
||
(0)
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CNO

Relationship

The vendor doesn’t get much feedback from us because there is not really a system initiative, and...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The big thing I noticed is the product takes a lot of time to use. It spins a lot; it is not a fast...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

For a user who is running in and out, the phone app is a huge thing, but we can tie so many...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The person who trains us from Huron is super readily available. I really have a great relationship...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product gives us all the data that we are looking for and gives us all the opportunities to...

Aug 2023
||
(0)
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VP/Other Executive

Product

There are a few hiccups with integration in Huron Rounding. We do not have a compatible system for...

Aug 2023
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(0)
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VP/Other Executive

Relationship

Huron is always really good at following up with me. Our representative is awesome. Every time I...

Aug 2023
||
(0)
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VP/Other Executive

Product

Huron Rounding is a good, quality product. It is a really robust system that always works. When...

Aug 2023
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(0)
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VP/Other Executive

Relationship

We changed the way we use the product due to some shifts in our strategic plans, and Huron has been...

Aug 2023
||
(0)
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VP/Other Executive

Operations

The ongoing training for the product is put on the customer. It is no different than if someone had...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Huron is a good company. They have done everything I have ever asked. When there are limitations...

Aug 2023
||
(0)
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VP/Other Executive

Product

One thing the product does well is that it gives us a lot of information. We can see how many...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Value

Huron’s methodology was flawed with one piece of the product because they weren't involving the...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

There is another vendor who we partner with to send out our surveys and aggregate all the data, and...

Aug 2023
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(0)
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VP/Other Executive

Product

If a patient complains, our leaders can do coaching for the staff, or if the patients give positive...

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Operations, Product

I don't know whether the blame is on Huron or whether it is on us, but there are a lot of issues...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Our contact people are totally responsive. I love working with our account executive. Also, the...

Aug 2023
||
(0)
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VP/Other Executive

Value

The vendor is always looking to get paid, but I don't ever remember them asking for more money.

Aug 2023
||
(0)
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Manager

Loyalty, Product

I love to talk about Huron Rounding to help team members use it as a leadership tool. I teach our...

Aug 2023
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(0)
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Manager

Product

The main struggle users have is with connectivity in our older buildings if they use the iPad...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our contacts at Huron are exceptional. They are so quick to respond and jump on calls with our sites...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

There wasn't a functionality gap from my end, but users were wanting more summarized reports in...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I love to talk about Huron Rounding to help team members use it as a leadership tool. I teach our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The main struggle users have is with connectivity in our older buildings if they use the iPad...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our contacts at Huron are exceptional. They are so quick to respond and jump on calls with our sites...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

There wasn't a functionality gap from my end, but users were wanting more summarized reports in...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are relatively satisfied with Huron Rounding, though there is some room for improvement in the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support team is fantastic. They do great, and they are very proactive in helping us. When we...

Aug 2023
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(0)
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Manager

Relationship

The vendor works with us to correlate our rounding frequency with our patient satisfaction scores....

Aug 2023
||
(0)
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Director

Product

We use Huron Rounding primarily to keep track of rounding on patients and employees in a...

Aug 2023
||
(0)
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Director

Relationship

Huron has a very responsive group of people. I have a representative at Huron that I can call pretty...

Aug 2023
||
(0)
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Director

Relationship, Operations

Huron is good about providing additional training if we get new people onboarded or if we want to...

Aug 2023
||
(0)
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Manager

Product, Value

We have had issues with the platform lagging and freezing up recently, so that has been very...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship

Huron is good about following up with help, but I have staff members who contact me somewhat...

Aug 2023
||
(0)
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 or  to see details.

Manager

Operations

When we implemented an upgrade, the vendor did a great job of collaborating with their engineers and...

Aug 2023
||
(0)
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Manager

Product

The product used to be clunky to look at. The reports weren't super streamlined. But with the recent...

Aug 2023
||
(0)
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Manager

Product

I do most of the reporting, so most of our other leaders aren't having to get in and toy around with...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Our experience with Huron Rounding started out a little rough because we were thrown into a position...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Hospice is our main drive. We were able to make a template drive in Huron Rounding, and we have a...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Huron Rounding is a patient- and family-oriented product for the rounding component, but we are...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

Our main goal is that we are shooting to improve the length of stay, and we are also trying to...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

We have a great relationship with Huron from the time that we have worked with them. The people who...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

There are a couple of things that we would love to dive deeper into with Huron Rounding, such as the...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

We are excited about Huron’s next update because we are getting the reports we need. The classes and...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Our nurses absolutely love Huron Rounding. It is so user friendly and accessible with a tablet,...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

When we train new users on Huron Rounding, they get nervous because it is so easy. It takes about...

Aug 2023
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Analyst/Coordinator

Relationship

Huron’s support team and executives are absolutely amazing. We had an issue while our representative...

Aug 2023
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Analyst/Coordinator

Loyalty

When our contract is up with Huron, the big dogs at our organization want to look around, just to...

Aug 2023
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Analyst/Coordinator

Product

Our nurses absolutely love Huron Rounding. It is so user friendly and accessible with a tablet,...

Aug 2023
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Analyst/Coordinator

Operations

When we train new users on Huron Rounding, they get nervous because it is so easy. It takes about...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Huron’s support team and executives are absolutely amazing. We had an issue while our representative...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

When our contract is up with Huron, the big dogs at our organization want to look around, just to...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Our experience with Huron Rounding started out a little rough because we were thrown into a position...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Hospice is our main drive. We were able to make a template drive in Huron Rounding, and we have a...

Aug 2023
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Analyst/Coordinator

Product

There are a couple of things that we would love to dive deeper into with Huron Rounding, such as the...

Aug 2023
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Analyst/Coordinator

Loyalty

We are excited about Huron’s next update because we are getting the reports we need. The classes and...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

Huron Rounding is a patient- and family-oriented product for the rounding component, but we are...

Aug 2023
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Analyst/Coordinator

Loyalty

Our main goal is that we are shooting to improve the length of stay, and we are also trying to...

Aug 2023
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Manager

Product

Huron Rounding has been helpful. It gives our leaders a way to monitor the frequency of our rounds...

Aug 2023
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Manager

Loyalty

I imagine that in five years, accountability and consistency will have continued to evolve in the...

Aug 2023
||
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Manager

Loyalty

Huron had a planned update that was supposed to roll out at the beginning of this year. That upgrade...

Aug 2023
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Manager

Relationship

Huron offers us the opportunity to be on their customer advisory board, and we really appreciate...

Aug 2023
||
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Manager

Operations, Product

The most recent upgrade that Huron made to the platform went really smoothly.

Aug 2023
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Manager

Product

Overall, the system is reliable, but there are some things in it that could be optimized.

Aug 2023
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Manager

Relationship

Huron has 24/7 web support. Their people are always helpful, and they escalate issues as needed. The...

Aug 2023
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Manager

Loyalty

We are looking to bail on Huron Rounding and go with another vendor's system because Huron Rounding...

Jul 2023
||
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Manager

Product

I like the reports Huron Rounding provides. The reports are well laid out and easy to understand. We...

Jul 2023
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Manager

Operations

Huron Rounding does what the vendor said it would do, and the vendor is phenomenal at supporting the...

Jul 2023
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Manager

Value

If I could, I would give Huron a much higher score than a nine for achieving our money’s worth...

Jun 2023
||
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Manager

Loyalty

Huron has given us the ability to use their product for not only rounding but also all types of...

Jun 2023
||
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Manager

Product

Huron Rounding is unique because the tool is so versatile and we can even use it for audits. The...

Jun 2023
||
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Manager

Loyalty, Relationship

We were looking to have more enhanced security options for Huron Rounding, so we got our people...

Jun 2023
||
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Director

Relationship

Huron is a really good company, and the support we get is really great.

Jun 2023
||
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Director

Product

Huron's rounding product is a really good platform for doing many different things, and it has...

Jun 2023
||
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Director

Relationship, Product

It would be really helpful for the administrators of the Huron solution to have a troubleshooting...

Jun 2023
||
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Analyst/Coordinator

Relationship, Relationship, Product, Product

There are a few technical things that I have discussed with our account representative, and they...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Our Huron representative can answer my questions and has regular meetings with us to share new...

Apr 2023
||
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Analyst/Coordinator

Product, Product

I would like to see more dynamic dashboards to provide our leaders with the information they need.

Apr 2023
||
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