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User Commentary
Product
An opportunity for Huron is in the behind-the-scenes stuff. The actual reports are impactful, but...
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Relationship
If someone were looking into Huron Rounding for the associate rounding tool specifically, I would...
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Relationship
Huron’s strength is definitely in their customer service, troubleshooting design in implementations...
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Product
There are issues with Huron Rounding’s interface with our human resources system, which houses our...
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Loyalty
I am not confident that Huron will resolve the interface issues with our human resources system, but...
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Relationship
Huron has been very timely and helpful with the support that they have provided. We also have a...
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Relationship, Operations
Huron offers end-user webinars, but beyond those, the vendor is not very proactive. They just...
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Loyalty
If an organization is looking for something to get by or start with, then for the value, Huron...
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Product
Huron has added a new insights data trending feature, so we are able to pull a lot of reports now...
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Relationship
Our contact is super responsive. I message them almost daily about things, and they quickly fix...
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Loyalty
Once we understood what the engagement could be with Huron and everything that came with it, we...
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Relationship
I'm a fan of Huron Rounding. Huron's strength is their people. A big part of that is the support...
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Relationship
When people are shopping around, I want them to understand some pain points with Huron. One pain...
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Product
We may be on the cloud with Huron Rounding, but the system times out. We now question the...
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Loyalty, Relationship
We are starting to have some frustrations with Huron. We have had a rough time with Huron recently....
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Loyalty, Relationship
Huron was the leading innovator. They really strived to be encouraging and make it easy for leaders...
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Loyalty, Product
Huron is working on meeting our needs with reporting. We use the system so much that we want it to...
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Relationship
We have had some really strong customer success managers from Huron who have really partnered with...
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Relationship, Product
With Huron Rounding, some of the functionality is not there. We often ask whether we can do...
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Loyalty, Relationship
We get advisory support as needed from Huron with regular calls to touch base, and the vendor is...
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Relationship
I think Huron's leadership is lacking a bit. The vendor could do a better job from the executive...
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Loyalty, Value
When we first started with Huron, we did interviews with lots of different vendors, but we didn't...
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Product
Huron Rounding is easy for end users. For example, the tools and templates we create in Huron...
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Relationship
Huron is responsive and has good customer service. They respond to our feedback to make improvements...
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Loyalty, Product
There are some opportunities for improvement in Huron Rounding because we do some things manually...
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Product
The product gives us all the data that we are looking for and gives us all the opportunities to...
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Product
For a user who is running in and out, the phone app is a huge thing, but we can tie so many...
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Relationship
The person who trains us from Huron is super readily available. I really have a great relationship...
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Product
The big thing I noticed is the product takes a lot of time to use. It spins a lot; it is not a fast...
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Relationship
Things are going well with Huron; they are good to work with, and they reach out. There is also a...
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Product
We have a lot of templates for patient-facing, staff-facing, and environmental rounds. We have built...
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Relationship
The vendor doesn’t get much feedback from us because there is not really a system initiative, and...
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Product
There are a few hiccups with integration in Huron Rounding. We do not have a compatible system for...
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Relationship
Huron is always really good at following up with me. Our representative is awesome. Every time I...
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Product
Huron Rounding is a good, quality product. It is a really robust system that always works. When...
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Relationship
We changed the way we use the product due to some shifts in our strategic plans, and Huron has been...
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Operations
The ongoing training for the product is put on the customer. It is no different than if someone had...
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Relationship
Huron is a good company. They have done everything I have ever asked. When there are limitations...
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Product
One thing the product does well is that it gives us a lot of information. We can see how many...
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Loyalty, Value
Huron’s methodology was flawed with one piece of the product because they weren't involving the...
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Loyalty, Relationship
There is another vendor who we partner with to send out our surveys and aggregate all the data, and...
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Product
If a patient complains, our leaders can do coaching for the staff, or if the patients give positive...
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Loyalty, Operations, Product
I don't know whether the blame is on Huron or whether it is on us, but there are a lot of issues...
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Relationship
Our contact people are totally responsive. I love working with our account executive. Also, the...
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Value
The vendor is always looking to get paid, but I don't ever remember them asking for more money.
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Loyalty, Product
I love to talk about Huron Rounding to help team members use it as a leadership tool. I teach our...
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Product
The main struggle users have is with connectivity in our older buildings if they use the iPad...
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Relationship
Our contacts at Huron are exceptional. They are so quick to respond and jump on calls with our sites...
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Loyalty
There wasn't a functionality gap from my end, but users were wanting more summarized reports in...
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Product
We are relatively satisfied with Huron Rounding, though there is some room for improvement in the...
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Relationship
The support team is fantastic. They do great, and they are very proactive in helping us. When we...
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Relationship
The vendor works with us to correlate our rounding frequency with our patient satisfaction scores....
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Product
We use Huron Rounding primarily to keep track of rounding on patients and employees in a...
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Relationship
Huron has a very responsive group of people. I have a representative at Huron that I can call pretty...
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Relationship, Operations
Huron is good about providing additional training if we get new people onboarded or if we want to...
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Product, Value
We have had issues with the platform lagging and freezing up recently, so that has been very...
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Relationship
Huron is good about following up with help, but I have staff members who contact me somewhat...
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Operations
When we implemented an upgrade, the vendor did a great job of collaborating with their engineers and...
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Product
The product used to be clunky to look at. The reports weren't super streamlined. But with the recent...
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Product
I do most of the reporting, so most of our other leaders aren't having to get in and toy around with...
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Relationship, Operations
Our experience with Huron Rounding started out a little rough because we were thrown into a position...
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Loyalty, Product
Hospice is our main drive. We were able to make a template drive in Huron Rounding, and we have a...
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Loyalty, Product
Huron Rounding is a patient- and family-oriented product for the rounding component, but we are...
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Loyalty
Our main goal is that we are shooting to improve the length of stay, and we are also trying to...
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Relationship
We have a great relationship with Huron from the time that we have worked with them. The people who...
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Product
There are a couple of things that we would love to dive deeper into with Huron Rounding, such as the...
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Loyalty
We are excited about Huron’s next update because we are getting the reports we need. The classes and...
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Product
Our nurses absolutely love Huron Rounding. It is so user friendly and accessible with a tablet,...
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Operations
When we train new users on Huron Rounding, they get nervous because it is so easy. It takes about...
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Relationship
Huron’s support team and executives are absolutely amazing. We had an issue while our representative...
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Loyalty
When our contract is up with Huron, the big dogs at our organization want to look around, just to...
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Loyalty
Huron had a planned update that was supposed to roll out at the beginning of this year. That upgrade...
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Relationship
Huron offers us the opportunity to be on their customer advisory board, and we really appreciate...
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Operations, Product
The most recent upgrade that Huron made to the platform went really smoothly.
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Product
Overall, the system is reliable, but there are some things in it that could be optimized.
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Relationship
Huron has 24/7 web support. Their people are always helpful, and they escalate issues as needed. The...
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Product
Huron Rounding has been helpful. It gives our leaders a way to monitor the frequency of our rounds...
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Loyalty
I imagine that in five years, accountability and consistency will have continued to evolve in the...
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Loyalty
We are looking to bail on Huron Rounding and go with another vendor's system because Huron Rounding...
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Product
I like the reports Huron Rounding provides. The reports are well laid out and easy to understand. We...
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Operations
Huron Rounding does what the vendor said it would do, and the vendor is phenomenal at supporting the...
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Value
If I could, I would give Huron a much higher score than a nine for achieving our money’s worth...
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Loyalty
Huron has given us the ability to use their product for not only rounding but also all types of...
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Product
Huron Rounding is unique because the tool is so versatile and we can even use it for audits. The...
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Loyalty, Relationship
We were looking to have more enhanced security options for Huron Rounding, so we got our people...
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Relationship
Huron is a really good company, and the support we get is really great.
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Product
Huron's rounding product is a really good platform for doing many different things, and it has...
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Relationship, Product
It would be really helpful for the administrators of the Huron solution to have a troubleshooting...
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Relationship, Relationship, Product, Product
There are a few technical things that I have discussed with our account representative, and they...
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Relationship, Relationship
Our Huron representative can answer my questions and has regular meetings with us to share new...
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Product, Product
I would like to see more dynamic dashboards to provide our leaders with the information they need.
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Operations
The points of contact from Huron are always available and willing to set up training sessions for...
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Product
I highly recommend Huron Rounding. The product is very easy to use, and it is easy to get...
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Relationship
We haven't really been that proactive about meeting with Huron’s executives. We used to have an...
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Loyalty, Relationship
Overall, we have been very pleased with Huron as a vendor. We have not had any technical issues, and...
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Relationship
Whenever we have a problem with the system, the vendor fixes it. We have a go-to person from Huron...
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Relationship
Huron is still establishing themselves as a company after their acquisition, so they haven't...
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Relationship, Value
Our use of the tool has really evolved over time and has really ramped up. We have been integrating...
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Relationship, Product
Huron does support single sign-on, which is huge and great. But right now, their app does not save...
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Relationship
Huron’s ADT functionality is great, and the integration with our HRIS is great. Huron has been super...
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Loyalty, Operations, Product
We have to use favorites in order to effectively navigate through Huron Rounding or scroll through a...
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Loyalty, Product
We have had to set up the compliance and reports in Huron Rounding to get what we need, and that has...
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Product
I have been really pleased with Huron’s product, and we are using it for many things. We use it for...
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Operations, Product
Huron Rounding is easy to use and is a stable product. It is very intuitive and simple to use.
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Value
The dollars we spend on Huron’s product are worth spending because our patients have a technology...
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Product
I don't really know about any new technology that the vendor has come out with, but Huron Rounding...
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Product
We are stable on Huron Rounding, but it would be wonderful if we had another product for appointment...
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Relationship
The vendor's support people have always been good. They reach out to us regularly.
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Product
The product is fluid. It has standard questions, but we can add special questions for the year....
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Operations, Product
The part of the product that we implemented wasn't rolled out well. That made things difficult for...
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Product
Huron Rounding is very easy to use and makes sense; there is not much fluff that users can get lost...
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Product, Value
The hardest part of Huron’s product is getting our leaders and others to use it. That is no fault of...
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Relationship, Product
The vendor could make our experience better by maintaining consistency in helping us improve. I have...
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Operations
Huron has not reached out to recap any training with us. The vendor has no format or timeline for...
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Culture
What we pay Huron is generous, but what we pay is low compared to what we would pay if we were a...
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Relationship
I really like that Huron listens and adjusts the tool when we give feedback. They are nimble in...
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Product
In terms of interoperability, ideally, everything would be tied together perfectly and seamlessly....
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Relationship
Huron’s web support team has contacts I can email, but I have not needed to use the vendor's phone...
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Relationship
Huron could improve by having more regular communication with us. They could have quarterly or...
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Product
Huron Rounding is a simple platform, and it isn't meeting our needs as we evolve and mature. I don’t...
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Product
Some of the analytics within Huron Rounding are not as thorough as I would like to see. There is...
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Relationship
Huron is a good company in terms of the quality of the people and the relationship that we have....
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Product
Huron Rounding is pretty good. It functions the way it is supposed to. The vendor doesn’t exaggerate...
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Product
Huron Rounding doesn’t integrate with our nurses' normal workflows very well. Huron Rounding is a...
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