2021 Best In KLAS Home Health EHR Large - Over 200 Average Daily Census

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

The home health market has seen renewed energy since 2020 as COVID-19 and efforts to improve outcomes and decrease costs have shifted more care to the home. As a result, the number of home health agencies has grown. Amid this growth, home health agencies continue to face complex billing and a limited labor market. They want to make the right EMR investments and fully leverage those investments in ways that improve operational efficiency and interoperability, minimize the need for other IT purchases, and keep clinicians happy (thereby mitigating turnover). This report looks at which home health vendors best drive clinician satisfaction. A similar report for hospice is planned for 2023.

Performance

Post–Acute Care EMR Product Suites 2022

30 August 22 | Paul Hess and Paul Warburton

Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

MatrixCare Home Health (EHR) (Brightree)	88.3	n=23	0%	B+	A	B+	B+	A-	B

Epic Care Dorothy (Home Health EHR)	86.6	n=32	0%	A-	A-	B-	B	A-	A-

WellSky Home Health (EHR) (Kinnser)	78.1	n=21	N/A	C	B	B-	B-	C	C

Homecare Homebase (Home Health EHR)	72.9	n=57	0%	D	B	C	C+	C-	D

Netsmart Homecare Advisor (Change Healthcare) (Home Health EHR)	65.1	n=26	0%	D+	F	C	D+	C	D+
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

MatrixCare Home Health (EHR) (Brightree) 88.3 n=23	0%	B+	A	B+	B+	A-	B
Epic Care Dorothy (Home Health EHR) 86.6 n=32	0%	A-	A-	B-	B	A-	A-
WellSky Home Health (EHR) (Kinnser) 78.1 n=21 COMMENTS	N/A	C	B	B-	B-	C	C
Homecare Homebase (Home Health EHR) 72.9 n=57 COMMENTS	0%	D	B	C	C+	C-	D
Netsmart Homecare Advisor (Change Healthcare) (Home Health EHR) 65.1 n=26 COMMENTS	0%	D+	F	C	D+	C	D+

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

MEDITECH Home Health EHR * L	86.2	n=7	A	B	B	B	A-	A

Netsmart Homecare (Allscripts) (Home Health EHR) * L NP	68.1	n=6	D	D	C-	C-	C	C-

Company/solution	Overall performance score	Total evaluations

MEDITECH Home Health EHR * L culture A loyalty B operations B product B relationship A- value A	86.2	n=7

Netsmart Homecare (Allscripts) (Home Health EHR) * L NP culture D loyalty D operations C- product C- relationship C value C-	68.1	n=6

Home Health EHR

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