2024 Best In KLAS Homecare: Personal Care Services & Private Duty Nursing

The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.

Performance

Post–Acute Care EMR Product Suites 2022

30 August 22 | Paul Hess and Paul Warburton

Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.

	Overall performance score (100-point scale)	Trend (2023-2024)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

WellSky Personal Care	78.3	-8%	19	C+	B	C+	C+	D+	B-

MatrixCare Home Care (Soneto)	72.6	-12%	18	C	C	C	D+	C	C
	50.0	100.0

	Overall Performance Score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Homecare Homebase Homecare Homebase L	70.8	9	D+	C	C+	C	B-	F

Homecare: Personal Care Services & Private Duty Nursing

Past Homecare: Personal Care Services & Private Duty Nursing Awards

Contact KLAS

Tell us about your organization

How can we help you?